I'm having a HUGE problem here, I updated to IOS7, and updated all my apps on WiFi. I got a call today from my cell phone company saying I used 5 gigs of data so far, and im only 3 days into my cycle. I look up to see what going on, lo-and-behold, viber has used 4.7 GB of data in 3 days! How is this even possible? I have no video messages or picture messages, and have been using the app for months without problem. Is there anyone else seeing this issue or a possible fix?
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Viber data leak?
- Thread starter tninos
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Hi !
This is a member of the Viber Team.
Thanks for the report of the problem and the information.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the approapriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
Viber Team
This is a member of the Viber Team.
Thanks for the report of the problem and the information.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the approapriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
Viber Team
Last edited:
Hi,
This is a very rare issue, and we're working hard in our labs to try and replicate it in one of our iOS7 devices, but still haven't gotten to the bottom of this issue.
Please contact us via email at logs@viber.com, and explain the problem. One of our representatives will guide you through some tests and hopefully find a solution to the problem.
Thank you in advance, and we apologize for the temporary inconvenience
We have found the source of the problem, and it should be fixed in our upcoming update. We apologize for the temporary inconvenience, and we'd appreciate if you could get back to us after installing our next update and report whether or not the problem has been fixed
Thank you!