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iPhone 5s (att) seems to prefer 4G over LTE
- Thread starter shenan1982
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So I contacted ATT regarding the issue. After being transferred to tier 2 then 3, seems they may be onto something.
The new phone's IMEI has to be synced with the network. They said a simple sim swap doesn't do it. Apparently the script that runs when an upgrade takes place is supposed to do it but sometimes during peak loads it doesn't.
So they did the process manually and it's now been 12 hours and I haven't seen "4G". Not calling a victory yet but will continue to watch and if it stays then I think this may resolve the issue.
The new phone's IMEI has to be synced with the network. They said a simple sim swap doesn't do it. Apparently the script that runs when an upgrade takes place is supposed to do it but sometimes during peak loads it doesn't.
So they did the process manually and it's now been 12 hours and I haven't seen "4G". Not calling a victory yet but will continue to watch and if it stays then I think this may resolve the issue.
So I contacted ATT regarding the issue. After being transferred to tier 2 then 3, seems they may be onto something.
The new phone's IMEI has to be synced with the network. They said a simple sim swap doesn't do it. Apparently the script that runs when an upgrade takes place is supposed to do it but sometimes during peak loads it doesn't.
So they did the process manually and it's now been 12 hours and I haven't seen "4G". Not calling a victory yet but will continue to watch and if it stays then I think this may resolve the issue.
Sounds like you may have a resolution. Congratulations!
I'll remember this when my wife's gold 5s arrives tomorrow!
Been in an area where I was stuck on 4G last week and it seems to be performing great.
I'm cautiously optimistic that really resolved
So I contacted ATT regarding the issue. After being transferred to tier 2 then 3, seems they may be onto something.
The new phone's IMEI has to be synced with the network. They said a simple sim swap doesn't do it. Apparently the script that runs when an upgrade takes place is supposed to do it but sometimes during peak loads it doesn't.
So they did the process manually and it's now been 12 hours and I haven't seen "4G". Not calling a victory yet but will continue to watch and if it stays then I think this may resolve the issue.
You are definitely onto something. AT&T couldn't figure out what was wrong with mine. But while they were trying all kinds of things, I read your above note to the Support Guy (Tier 1) and he checked my IMEI number. Sure enough - it wasn't correct.
He fixed that and I immediately got LTE on my phone.
THANKS SO MUCH!!
(When I got my phone, it didn't authenticate correctly so I had to call and have them do it manually. I'm guessing the gal fat-fingered my IMEI number or missed a step).
Anyway - glad it's resolved now.
You are definitely onto something. AT&T couldn't figure out what was wrong with mine. But while they were trying all kinds of things, I read your above note to the Support Guy (Tier 1) and he checked my IMEI number. Sure enough - it wasn't correct.
He fixed that and I immediately got LTE on my phone.
THANKS SO MUCH!!
(When I got my phone, it didn't authenticate correctly so I had to call and have them do it manually. I'm guessing the gal fat-fingered my IMEI number or missed a step).
Anyway - glad it's resolved now.
Glad that resolved it... I always thought them saying "Let me just confirm your IMEI" was kinda bogus... in the old days of EDGE\3G, it really didn't matter, but guess with LTE it's a little more picky.
LTE is 4G, but in the US, HSPA+ is also advertised as "4G." You can thank T-Mobile, which lobbied the ITU to water down the definition because they didn't have an LTE network until early this year (and still have a tiny one compared to Verizon and AT&T - and even Sprint for that matter).
Our phones here say "LTE" when they are on LTE, and "4G" when they are on HSPA+.
