Shortcuts not syncing

mavis · Jan 2, 2014

I have an iPhone 5S running 7.0.4; it was set up from my old iPhone 5's restore and worked fine until I installed 7.1b2 (UDID registered) ... Suddenly my outgoing FaceTime audio stopped working (FaceTime Audio worked, but FaceTime video calls had no outgoing audio - my callers couldn't hear me, but I could hear them, unless I used headphones with a mic). I deleted all settings and that did the trick, for about a day. So I finally restored back to 7.0.4 and restored a pre-beta 7.1 backup. The exact same thing kept happening, so I finally just did a DFU restore and now I'm having yet another problem.

My iPhone 5S, freshly restored to 7.0.4 and set up as a new phone, refuses to sync iCloud keyboard shortcuts. These are the troubleshooting steps I've taken:

reboot iPhone
hard reboot (holding power+home)
reset all settings
delete iCloud account
disable syncing Documents and Data
reboot again
reset Documents and Data at iCloud.com
reboot all iCloud devices

Nothing helps. My iMac (running 10.9.1) and iPad 3 (iOS 7.0.4) are able to sync keyboard shortcuts just fine; only the iPhone 5S - freshly restored! - is unable to sync keyboard shortcuts.

Any ideas? This is driving me nuts. First no outgoing audio in FaceTime and now this.

mavis · Jan 3, 2014

Tried another restore and set up as a new phone, didn't work. Then tried yet another restore and restore from backup, also didn't work.

I set up a new iCloud account on my Mac, created a text shortcut, and signed in on my iPhone - it worked fine. Seriously, WTF?! Why does my primary iCloud account no longer work (it's worked perfectly since I created it back in the .Mac days) but other accounts are fine?

goonie4life9 · Jan 3, 2014

I'm experiencing the exact same issue with my iPad Air (minus the syncing working after creating a new account). I have been working with a Senior Advisor for two weeks. We have ruled out hardware. Apple Engineering is now looking into the iOS software and iCloud.

mavis · Jan 4, 2014

Thanks for the reply! I'm glad to know it's not just me!

Some more oddities I found today: my iPhone won't sync any shortcuts, neither will my iPad. My iMac will sync with my MBA, but the MacBook won't sync shortcuts created on the iMac. Also, one shortcut created on my iPhone did show on my iMac but only one.

This whole experience has been truly bizarre.

goonie4life9 · Jan 10, 2014

mavis said:
Thanks for the reply! I'm glad to know it's not just me!

Some more oddities I found today: my iPhone won't sync any shortcuts, neither will my iPad. My iMac will sync with my MBA, but the MacBook won't sync shortcuts created on the iMac. Also, one shortcut created on my iPhone did show on my iMac but only one.

This whole experience has been truly bizarre.

All of a sudden my shortcuts started syncing properly. I sent Apple engineers some device logs a few days ago. I haven't heard anything back but they may have made done tweaks on their end.

Have your shortcuts started syncing properly?

mavis · Jan 17, 2014

goonie4life9 said:
All of a sudden my shortcuts started syncing properly. I sent Apple engineers some device logs a few days ago. I haven't heard anything back but they may have made done tweaks on their end.

Have your shortcuts started syncing properly?

No such luck here. I wonder what they did for you that got it working ...

mavis · Jan 20, 2014

goonie4life9 said:
All of a sudden my shortcuts started syncing properly. I sent Apple engineers some device logs a few days ago. I haven't heard anything back but they may have made done tweaks on their end.

Have your shortcuts started syncing properly?

Ok, they're syncing now! And it only took three weeks

I don't know what happened (and I'm not at home so I can't check my Macs) but my iPad now shows all the shortcuts I (re)made on my iPhone. Yay!

wjereb · Jan 22, 2014

Are your changes syncing immediately? I made a change on my iPhone and I still haven't seen the shortcut on my iPad. But I made a change on the iPad and the iPhone was updated almost immediately.

Matty1 · Apr 2, 2014

I have this exact same problem. I started with hundreds of keyboard shortcuts on my iPhone. I turned on "Documents & Data" in iCloud on my iPhone, iPad and iMac. Syncing was working fine between my iPad and iMac but nothing was transferring from my iPhone to my other devices. So I switched off "Documents & Data" on my iPhone and switched it back on. That caused all of my keyboard shortcuts to be wiped from my iPhone. Has anyone discovered a resolution to this issue? How do I get my shortcuts back onto my iPhone? They appear to be intact on my iMac and iPad.

seattlejoe7 · Sep 10, 2014

I just upgraded my iPhone from 7.1.1 to 7.1.2 ... lost all of the keyboard shortcuts from the phone. The shortcuts still exist on my iPad and on my Mac. It's truly bizarre how many are stumbling around trying to find a fix, and Apple seems not to have noticed.

That said, I still cannot get my keyboard shortcuts back on my iPhone.

Matty1 · Sep 10, 2014

I had the exact same issue as you. I lost the shortcuts from my phone but they were on my iPad. They were still intact on iCloud. I rang Apple support and from memory, they got me to switch off iCloud on my phone and switch it back on. This didn't resolve it immediately but sometime later, they magically reappeared on my phone. It's hopelessly unreliable. I hope they get this and many other things right with iOS 8.

seattlejoe7 · Sep 10, 2014

Matty1 said:
I had the exact same issue as you. I lost the shortcuts from my phone but they were on my iPad. They were still intact on iCloud. I rang Apple support and from memory, they got me to switch off iCloud on my phone and switch it back on. This didn't resolve it immediately but sometime later, they magically reappeared on my phone. It's hopelessly unreliable. I hope they get this and many other things right with iOS 8.

Just how do you switch off iCloud on the phone? I can see how to switch off/on what is stored in iCloud, but not how to outright turn it off.

"-?

----------

I just realized that I have iCloud backup turned OFF on the phone. (Yes, I figured out where to turn it on/off). I hope this doesn't cause my other devices to lose their keyboard shortcuts?!?!?

Matty1 · Sep 10, 2014

Try switching off "Documents & Data" under iCloud and switching it back on. That's the iCloud setting that needs to be active for keyboard shortcuts to sync. I think from memory that's what I did. The only way of switching iCloud off appears to be to delete the account off the phone and I don't recall doing that.

lelisa13p · Sep 11, 2014

I upgraded my iPad 4 to iOS 7.1.2 (from iOS 6.1.4) last nite and my shortcuts were also missing. All I did to get them back was to touch on Shortcuts in Settings, go to the next screen and then go back and all of my shortcuts were there.

Matty1 · Sep 21, 2014

lelisa13p said:
I upgraded my iPad 4 to iOS 7.1.2 (from iOS 6.1.4) last nite and my shortcuts were also missing. All I did to get them back was to touch on Shortcuts in Settings, go to the next screen and them go back and all of my shortcuts were there.

I'm interested to know this for next time. Which is the next screen that you are talking about? The only next screen once you click on "Shortcuts" is the add new shortcut screen.

lelisa13p · Sep 21, 2014

That's the screen that I meant.

The same thing that I described happened yesterday when I activated my new iPhone 6 using a just-made backup of iPhone 5. At first all of the shortcuts were missing, so I went to the screen that allows you to add a new shortcut (as you mentioned) but didn't create anything. Backed out of those settings. After about 10 minutes I went back into the Keyboard > Shortcuts settings and they were all there. I was relieved because this happened on iOS 7.1.2 and then on iOS 8.

Matty1 · Sep 21, 2014

lelisa13p said:
That's the screen that I meant.

The same thing that I described happened yesterday when I activated my new iPhone 6 using a just-made backup of iPhone 5. At first all of the shortcuts were missing, so I went to the screen that allows you to add a new shortcut (as you mentioned) but didn't create anything. Backed out of those settings. After about 10 minutes I went back into the Keyboard > Shortcuts settings and they were all there. I was relieved because this happened on iOS 7.1.2 and then on iOS 8.

I don't think this has anything to do with going into the shortcuts because last time this happened to me I did that and they reappeared like a day later.

lelisa13p · Sep 21, 2014

I don't necessarily think there's a connection, either. I was just happy to see them so soon without my having to do anything.

smorsebbt · Sep 25, 2014

Lost ALL Shortcuts when installing IOS 8 on my IPhone 4S

After installig IOS 8 ALL of my shortcuts were wiped out! I called Verizon and they put me on hold while they called Apple Support. They got back to me and said Apple support knows that Shortcuts get wiped out with this IOS 8 and there is NO known remedy! I have like 500 I have created over the years and it is a second language that i have LOST. HELP????

Good news is that they are still on my IPad 4 and I am NOT upgrading that for fear of losing the whole thing (although I have a very similar group on my Outlook AutoCorrect that gets backed up every day by my company.

Matty1 · Sep 25, 2014

Don't panic. They should still be sitting on iCloud. My shortcuts were restored after losing them. Is iCloud switched on? Is Documents & Data switched on? Have you tried the suggestions in this thread?

ManDate · Sep 29, 2014

Same issue here and have been trying to find a solution for days!!! Driving me crazy. I have searched Apple community threads like a madman. HELP!

erio · Oct 1, 2014

Yup, same problem!

According to iCloud Help: "If your documents and data stored in iCloud arent the same on all your devices set up for iCloud Documents & Data, you can reset iCloud Documents & Data and restore with documents and data from your devices. This process doesnt delete documents or data and doesnt affect document changes youve made"

Yeah, I have the same problem. I spent over an hour with AppleCare, looking for Restore & Reset Data at iCloud.com settings. Apparently, it's missing and they forgot about it.

I remember doing this when I had problems with my new iPhone 4s (back then) "forgetting" my keyboard shortcuts. AppleCare rep said to report it as a bug, so Apple will look at it. Here's the link: https://bugreport.apple.com. Hopefully, this will all get sorted out soon!

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