iMessage Stuck "On" On Stolen Phone

First of all, Apple, your support is terrible terrible terrible. You would think over $600 would buy me the convenience to actually speak with someone WITHOUT having to pay for it! A $1.99 loaf of bread has better customer support than you do!

My GF's iPhone 4s was stolen last week. Her new phone came in (Moto X). One catch: she can't receive text messages from anyone that has an iPhone. Since the phone was stolen, she didn't get the option to turn it off under settings.

I saw online that removing the device from your support profile will sometimes work. I did that. She's still not receiving text message from me (iPhone 5).

What do I need to do?

mdear said:

As far as I am aware only Apple can deactivate iMessage without the device itself. They will provide support on this, you may have to request to speak to a senior technician when you phone up and there may be a few hoops to jump through, but they will do it.

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Thanks for trying to help.

I've called and all I get is "I'm sorry, I can't help you unless you agree to pay $19".

Looks like I'll be replacing my iPhone with an Android myself when the time comes. I can't accept that *********.