I have ordered 2 Slight 5 from Desmay and according to the tracking number they provided the items were mailed on Jan 17 and left HK on Jan 22. After that...nothing. I sent 3 emails to their support email address...no answer. I do know that maybe the items left HK and after that it is kind of out of their hands but at least answer emails. I googled them and I saw that other people also had bad experience with Desmay. Has anybody out there had bad support from them?