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13" Retina Macbook Pro Late 2013 "restarting because of a problem"

J

jarruemota

macrumors member
Original poster
Jan 26, 2010
35
0
My new 13" RMBP has had this issue for quite a time now. It has "restarted because of a problem" like 10 times already. I really want to know what's going on since other friends have the same computer and haven't experienced this problem.

Here's a recent auto-generated report I sent to Apple when the computer restarted. If someone can help me interpret this, I'll greatly appreciate it!

Anonymous UUID: 6B8DF5E8-C217-6A2A-4047-4C3004AE2D17

Wed Mar 5 00:20:37 2014
panic(cpu 2 caller 0xffffff800c0dbe2e): Kernel trap at 0xffffff800c0511b1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000ff0, CR3: 0x000000000e6e9000, CR4: 0x00000000001606e0
RAX: 0x6875b5f03e7d0051, RBX: 0x00000000000003e8, RCX: 0xffffff800c6872e0, RDX: 0x0000000000000000
RSP: 0xffffff80fc7d2f40, RBP: 0xffffff80fc7d3010, RSI: 0x0000000000000000, RDI: 0xffffff800f70f360
R8: 0x000000000100007f, R9: 0x000000000000fdff, R10: 0x0000000000000000, R11: 0xffffff800c3eeb10
R12: 0xffffff800f70f360, R13: 0x0000000000001f40, R14: 0x0000000000001000, R15: 0x0000000000000000
RFL: 0x0000000000010206, RIP: 0xffffff800c0511b1, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000ff0, Error code: 0x0000000000000000, Fault CPU: 0x2

Backtrace (CPU 2), Frame : Return Address
0xffffff80fc7d2bd0 : 0xffffff800c022fa9
0xffffff80fc7d2c50 : 0xffffff800c0dbe2e
0xffffff80fc7d2e20 : 0xffffff800c0f3326
0xffffff80fc7d2e40 : 0xffffff800c0511b1
0xffffff80fc7d3010 : 0xffffff800c44c916
0xffffff80fc7d3050 : 0xffffff800c44ca00
0xffffff80fc7d3090 : 0xffffff800c44c9b6
0xffffff80fc7d30a0 : 0xffffff7f8e040226
0xffffff80fc7d3100 : 0xffffff7f8e040c1c
0xffffff80fc7d31a0 : 0xffffff800c2cc47d
0xffffff80fc7d34b0 : 0xffffff800c2dbc6b
0xffffff80fc7d35e0 : 0xffffff800c2db339
0xffffff80fc7d37c0 : 0xffffff800c2d6c9f
0xffffff80fc7d3c00 : 0xffffff800c2c88c6
0xffffff80fc7d3c50 : 0xffffff800c2c8bc2
0xffffff80fc7d3e30 : 0xffffff800c2b6d2d
0xffffff80fc7d3e50 : 0xffffff800c252763
0xffffff80fc7d3e80 : 0xffffff800c234f83
0xffffff80fc7d3ea0 : 0xffffff800c22b20c
0xffffff80fc7d3f50 : 0xffffff800c23207c
0xffffff80fc7d3fb0 : 0xffffff800c0d6ff7
Kernel Extensions in backtrace:
com.osxkernel.tuxlerext(1.0)[7A2AE3E1-6214-57DC-0812-824B2FD1058A]@0xffffff7f8e03f000->0xffffff7f8e042fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
13C64

Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x000000000be00000
Kernel text base: 0xffffff800c000000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 68531639388869
last loaded kext at 68447496312045: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8e04c000, size 49152)
last unloaded kext at 68437660456463: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8e04c000, size 32768)
loaded kexts:
com.avast.AvastFileShield 2.1.0
com.avast.PacketForwarder 1.4
com.osxkernel.tuxlerext 1
com.apple.driver.AppleIntelMCEReporter 104
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AudioAUUC 1.60
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleCameraInterface 4.26.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelHD5000Graphics 8.2.4
com.apple.driver.AppleIntelFramebufferAzul 8.2.4
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro11,1, BootROM MBP111.0138.B03, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f58
Graphics: Intel Iris, Intel Iris, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
 
Watabou

Watabou

macrumors 68040
Feb 10, 2008
3,425
755
United States
Your best bet is to print this out and make a Genius Bar appointment. We don't know what the problem is and I can only see that there was a page fault. I don't really see anything really wrong with that report. 10 kernel panics is really unusual so they might replace the logic board.

Also, if they figure out the problem, be sure to let us know what caused it. :)
 
D

durkkin

macrumors regular
Sep 23, 2013
175
1
Your problem is here:
Kernel Extensions in backtrace:
com.osxkernel.tuxlerext(1.0)[7A2AE3E1-6214-57DC-0812-824B2FD1058A]@0xffffff7f8e03f000->0xffffff7f8e042fff
Click to expand...

See this article for more help:
OS X Mavericks: Unexpected restart when Tuxler 1.0 is installed

On a side note, is there any reason why you have Avast File Shield installed? Generally speaking there isn't a need for antivirus/malware software on a Mac, and in my Windows experience I have found Avast less than satisfactory.
 
maflynn

maflynn

macrumors Haswell
May 3, 2009
73,481
43,405
durkkin said:
Your problem is here:


See this article for more help:
OS X Mavericks: Unexpected restart when Tuxler 1.0 is installed

On a side note, is there any reason why you have Avast File Shield installed? Generally speaking there isn't a need for antivirus/malware software on a Mac, and in my Windows experience I have found Avast less than satisfactory.
Click to expand...

Yep, looks like Tuxler is the culprit, they only support up to ML
Tuxler.png
 
J

jarruemota

macrumors member
Original poster
Jan 26, 2010
35
0
Thank you!! I don't even know how Tuxler came to appear in my mac! I found the extension and deleted it.. hopefully this will help!

durkkin said:
Your problem is here:


See this article for more help:
OS X Mavericks: Unexpected restart when Tuxler 1.0 is installed

On a side note, is there any reason why you have Avast File Shield installed? Generally speaking there isn't a need for antivirus/malware software on a Mac, and in my Windows experience I have found Avast less than satisfactory.
Click to expand...
 
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