The UK is not the only part of EuropeHow are they going to handle the 2year warranty as imposed by the EU which they currently ignore unless you quote their webpage to them?
http://www.apple.com/uk/legal/statutory-warranty/
The UK is not the only part of EuropeHow are they going to handle the 2year warranty as imposed by the EU which they currently ignore unless you quote their webpage to them?
http://www.apple.com/uk/legal/statutory-warranty/
Is that for phone support only, or phone and online chat support?
I just wished Apple live chat here in Australia was 24/7, like the U.S
I remember the days when apple stood for excellence in customer service at no value.
It's truly turning to those dark days at apple.
Steve would have never allowed this.
this is crap. we pay premium price for their products and then charge us for support?
OK, take this, Sharp - AQUOS - 90" Class (90" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV which is 7,999.98. What does SHARP offer for a warranty? Warranty Terms - Parts: 1 year limited. A one year limited warranty on a 8k TV, hmm, seems like you'd want a longer warranty on the TV that you just dropped 8k on, not the iPhone you got for free during an upgrade.
Don't see your point.
I can create a Mac Pro for over 10K on Apple.com, and the same applies to Apple... 1 year limited warranty. Sure you can buy Applecare, but why only 1 year for a product that is over 10K, right?
Indeed there are horror stories about the worthlessness of Microsoft's phone support for which I recall something like $79 minimum to get them to say hello.
But to be somewhat fair to the tech support staff at Microsoft no one can fix most Windows problems so it's not really surprising they can't either.
OK, take this, Sharp - AQUOS - 90" Class (90" Diag.) - LED - 1080p - 120Hz - Smart - 3D - HDTV which is 7,999.98. What does SHARP offer for a warranty? Warranty Terms - Parts: 1 year limited. A one year limited warranty on a 8k TV, hmm, seems like you'd want a longer warranty on the TV that you just dropped 8k on, not the iPhone you got for free during an upgrade.
So because a TV company can get away with treating their customers like sheep we should all be happy about that and see that as something to convince us that things are good? An example of something that isn't good or right, no matter how widespread or accepted it is, doesn't make it actually good or right.Sure can. The point is, if you missed it, it's the industry standard. Instead of bitching, crying, whining, buy the ****in' extended warranty. Which includes phone/chat support. The $19 fee wouldn't apply.
How are they going to handle the 2year warranty as imposed by the EU which they currently ignore unless you quote their webpage to them?
http://www.apple.com/uk/legal/statutory-warranty/
You get 90 days of free support, period. 1 year warranty or 2, you still get 90 days free.
Ahahahahahahahahahahaha! Steve would've never allowed this, huh? This was a thing when Steve was CEO and alive. With EVERY Apple product, you get 90 days of complimentary phone support. 90 days. Then you're charged the PPI fee which is 19 across the board for every device. Think before you speak.