Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Apr 22, 2014, 11:19 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Apple Fixes FaceTime on Older Versions of OS X, iOS 6 Still Not Working




Apple tonight released an update for FaceTime on OS X [Direct Link], which resolves connections issues and is recommended for all FaceTime users currently running OS X 10.6 Snow Leopard. The connection issues are presumably related to the problems reported last week which affected both older versions of OS X and iOS 6 versions of FaceTime.

Apple, however, has not yet addressed the problems with FaceTime that are in iOS 6. While it is encouraging that Apple released an update for FaceTime for OS X 10.6, Apple support's recommendations for iOS 6 users has been to upgrade to iOS 7. One user has quoted Apple support as saying that the only fix for iOS 6 is to upgrade to the latest version of iOS 7, with no current plans to release a fix on iOS 6 or iOS 5.

According to Apple's updated FaceTime troubleshooting page, users who are still having trouble with the application are recommended to update to the latest version of iOS or OS X.

Article Link: Apple Fixes FaceTime on Older Versions of OS X, iOS 6 Still Not Working
MacRumors is offline   0 Reply With Quote
Old Apr 22, 2014, 11:21 PM   #2
spyguy10709
macrumors 6502a
 
Join Date: Apr 2010
Location: One Infinite Loop, Cupertino CA
As an iPod Touch 4 owner, this really sucks. The iPT4 never got an upgrade to iOS 7, and was heavily marketed as an inexpensive way to FaceTime. Thanks, Apple!
__________________
Last edited by spyguy10709; Tomorrow at 07:10 AM.
spyguy10709 is offline   13 Reply With Quote
Old Apr 22, 2014, 11:22 PM   #3
AngerDanger
macrumors 65816
 
AngerDanger's Avatar
 
Join Date: Dec 2008
Location: doing the Dada Polka
Ah, I love seeing that icon again. Come to think of it, why would a camera have a lense embedded in the side of it?
AngerDanger is offline   5 Reply With Quote
Old Apr 22, 2014, 11:23 PM   #4
Xenomorph
macrumors 6502a
 
Join Date: Aug 2008
Location: St. Louis
Quote:
Originally Posted by spyguy10709 View Post
As an iPod Touch 4 owner, this really sucks. The iPT4 never got an upgrade to iOS 7, and was heavily marketed as an inexpensive way to FaceTime. Thanks, Apple!
It got an update to iOS 6 (and bug fixes through February 2014). A lot of people didn't think it would make it that far. It only has 256MB RAM, and no device supported by iOS 7 has less than 512MB of RAM.

The original iPad has similar hardware and runs quite a bit faster, but was dropped at iOS 5.1.1.
Xenomorph is offline   3 Reply With Quote
Old Apr 22, 2014, 11:25 PM   #5
AppleFanBoy91
macrumors newbie
 
Join Date: Mar 2014
At least Apple could come out and say they're working on the issue.
AppleFanBoy91 is offline   1 Reply With Quote
Old Apr 22, 2014, 11:25 PM   #6
ouimetnick
macrumors 68020
 
ouimetnick's Avatar
 
Join Date: Aug 2008
Location: Beverly, Massachusetts
Send a message via AIM to ouimetnick Send a message via Yahoo to ouimetnick Send a message via Skype™ to ouimetnick
Quote:
Originally Posted by spyguy10709 View Post
As an iPod Touch 4 owner, this really sucks. The iPT4 never got an upgrade to iOS 7, and was heavily marketed as an inexpensive way to FaceTime. Thanks, Apple!
I would imagine that they will fix it eventually. What I don't like is how they pretend to be perfect. I'm sure they are aware of the issue.. So why is it hard to acknowledge the issue and assure customers that they are going to resolve the issue?

With the Apple TV issue, I'm sure they were aware of the issue (otherwise, they couldn't fix a problem that they didn't know about) but they would rather not let their customers who spend lots of money on their products be assured about a resolution.
__________________
ACMT
MacBook Pro 13" (Mid 2010) 2.4GHz C2D, 4GB RAM, 750GB HD; Mac Pro Mid 2007; various MacBooks; Power Mac G5; iPhone 4s; iPhone 5s
ouimetnick is offline   2 Reply With Quote
Old Apr 22, 2014, 11:29 PM   #7
brendu
macrumors 68000
 
Join Date: Apr 2009
Location: USA
Quote:
Originally Posted by Xenomorph View Post
It got an update to iOS 6 (and bug fixes through February 2014). A lot of people didn't think it would make it that far. It only has 256MB RAM, and no device supported by iOS 7 has less than 512MB of RAM.

The original iPad has similar hardware and runs quite a bit faster, but was dropped at iOS 5.1.1.
Not getting updates and having a working service stop working, only to have a company suggest a "solution" that isn't possible for some users (by no fault of their own) is unacceptable. Apple needs to fix it, they can't just stop allowing major services to function. I believe it is some bug that is being worked out and there will be a patch soon. Whoever suggested upgrading to iOS 7 is likely a support rep with no knowledge of the bug causing the problem.
brendu is offline   5 Reply With Quote
Old Apr 22, 2014, 11:30 PM   #8
Eithanius
macrumors 6502a
 
Join Date: Nov 2005
At last...!!! Something for Snow Leopard...

But then again it was brought up to fix something that went haywire, not a security update...
__________________
For those who dislike Yosemite UI, Welcome to your worst nightmare...! Petition: Tell Apple how ugly Yosemite UI is...!
Eithanius is online now   3 Reply With Quote
Old Apr 22, 2014, 11:32 PM   #9
ouimetnick
macrumors 68020
 
ouimetnick's Avatar
 
Join Date: Aug 2008
Location: Beverly, Massachusetts
Send a message via AIM to ouimetnick Send a message via Yahoo to ouimetnick Send a message via Skype™ to ouimetnick
Quote:
Originally Posted by Xenomorph View Post
It got an update to iOS 6 (and bug fixes through February 2014). A lot of people didn't think it would make it that far. It only has 256MB RAM, and no device supported by iOS 7 has less than 512MB of RAM.

The original iPad has similar hardware and runs quite a bit faster, but was dropped at iOS 5.1.1.
Thats also not a valid excuse. Who was cheap and put only 256MB of RAM in the iPad and 4th gen iPod touch? Yup, Apple did!

Those devices even when they ran iOS 4 (not even the max OS allowed) still sucked when using tabs in Safari. Constantly reloading, some sites wouldn't load with out Safari crashing thanks to the lack of RAM.

Apple could have doubled it to 512MB like the iPhone 4 for pretty much nothing.
__________________
ACMT
MacBook Pro 13" (Mid 2010) 2.4GHz C2D, 4GB RAM, 750GB HD; Mac Pro Mid 2007; various MacBooks; Power Mac G5; iPhone 4s; iPhone 5s
ouimetnick is offline   9 Reply With Quote
Old Apr 22, 2014, 11:42 PM   #10
Parasprite
macrumors 65816
 
Parasprite's Avatar
 
Join Date: Mar 2013
Quote:
Originally Posted by ouimetnick View Post
I would imagine that they will fix it eventually. What I don't like is how they pretend to be perfect. I'm sure they are aware of the issue.. So why is it hard to acknowledge the issue and assure customers that they are going to resolve the issue?

With the Apple TV issue, I'm sure they were aware of the issue (otherwise, they couldn't fix a problem that they didn't know about) but they would rather not let their customers who spend lots of money on their products be assured about a resolution.
Because it probably wouldn't reach the majority of their customers, limiting it to a small minority who surf Apple websites like this or happen to follow them on Twitter or Facebook.

I mean what do you expect, a banner on Apple.com? A push notification?
__________________
Has anyone, anywhere, ever actually used ~/Pictures/iPod Photo Cache/ for anything besides deleting or hiding it?
Parasprite is offline   1 Reply With Quote
Old Apr 22, 2014, 11:52 PM   #11
CrazyForApple
macrumors 6502
 
Join Date: Dec 2012
Location: Buffalo, NY
Send a message via AIM to CrazyForApple
They have to make FaceTime more intuitive at least for the Mac
CrazyForApple is offline   1 Reply With Quote
Old Apr 22, 2014, 11:59 PM   #12
Avenged110
macrumors member
 
Join Date: Aug 2010
Welp I guess no more FaceTime for me. It was fun while it lasted guys ✌
Avenged110 is offline   0 Reply With Quote
Old Apr 23, 2014, 12:05 AM   #13
coolfactor
macrumors 68000
 
Join Date: Jul 2002
Location: Vancouver, BC CANADA
Quote:
Originally Posted by CrazyForApple View Post
They have to make FaceTime more intuitive at least for the Mac
The UI is a bit unconventional, but it's not difficult to use. I just wish it supported a floating window so that I could use other apps without the FaceTime window being hidden underneath.

----------

Quote:
Originally Posted by Avenged110 View Post
Welp I guess no more FaceTime for me. It was fun while it lasted guys ✌
Apple released an iOS 6 update as recently as February, so it's likely they will release a fix. There's many iPod touch 4 users out there still. Have faith.
coolfactor is offline   0 Reply With Quote
Old Apr 23, 2014, 12:06 AM   #14
swingerofbirch
macrumors 68030
 
Join Date: Oct 2003
Location: The Amalgamated States of Central North America
Quote:
Originally Posted by CrazyForApple View Post
They have to make FaceTime more intuitive at least for the Mac
Yes, I don't really understand FaceTime. It automatically has all of my Mac's contacts, but if I want to FaceTime someone I have to guess whether they have FaceTime or not. Why doesn't it show you who in your contacts also has FaceTime?
swingerofbirch is offline   1 Reply With Quote
Old Apr 23, 2014, 12:19 AM   #15
Tork
macrumors regular
 
Join Date: Oct 2006
I never realized how hideous that old icon is. Wow.
Tork is offline   0 Reply With Quote
Old Apr 23, 2014, 12:20 AM   #16
Tankmaze
macrumors 65816
 
Tankmaze's Avatar
 
Join Date: Mar 2012
Don't understand the logic behind different network facetime for iOS 6 & 7.

Quote:
Apple support's recommendations for iOS 6 users has been to upgrade to iOS 7
Cheap trick to get people to upgrade.
__________________
Check out our game Tank Maze
Tankmaze is online now   3 Reply With Quote
Old Apr 23, 2014, 12:24 AM   #17
Rogifan
macrumors G3
 
Rogifan's Avatar
 
Join Date: Nov 2011
So does this apply to devices that cannot upgrade to iOS 7 or is it just those devices that can run iOS 7 but users have chosen not to upgrade? If it's the former they for sure need to fix it. If it's the latter you're probably screwed. But staying on iOS 6 indefinitely is pointless IMO because the ship has sailed and you're not getting an iOS 6 style UI back. So if iOS 7 bothers you that much then I guess it's off to Android or Windows Phone for you. Or you keep the phone you have and don't upgrade.
__________________
"I have a very optimistic view of individuals. As individuals, people are inherently good. I have a somewhat more pessimistic view of people in groups." -- Steve Jobs , Wired interview
Rogifan is offline   1 Reply With Quote
Old Apr 23, 2014, 12:37 AM   #18
NutsNGum
macrumors 68030
 
NutsNGum's Avatar
 
Join Date: Jul 2010
Location: Glasgow, Scotland
Quote:
Originally Posted by Tork View Post
I never realized how hideous that old icon is. Wow.
Pure Mosaic browser icon!
NutsNGum is offline   0 Reply With Quote
Old Apr 23, 2014, 12:38 AM   #19
hexagonheat
macrumors member
 
Join Date: May 2010
Apple: It just works.
hexagonheat is offline   4 Reply With Quote
Old Apr 23, 2014, 12:45 AM   #20
gto55
macrumors 6502a
 
Join Date: Mar 2010
Location: Tel Aviv


gto55 is offline   3 Reply With Quote
Old Apr 23, 2014, 01:25 AM   #21
mw360
macrumors 6502a
 
Join Date: Aug 2010
Quote:
Originally Posted by Avenged110 View Post
Welp I guess no more FaceTime for me. It was fun while it lasted guys ✌
In the UK at least, you can still connect and use a 100 year old pulse dialling telephone.

With Apple we're supposed to grateful if something still works after 3 years. Progress
mw360 is offline   13 Reply With Quote
Old Apr 23, 2014, 01:45 AM   #22
snprintf
Banned
 
Join Date: Apr 2014
Quote:
Originally Posted by Fresh Pie View Post
Ah, I love seeing that icon again. Come to think of it, why would a camera have a lense embedded in the side of it?
Haha, same reason there would exist a "FaceTime Audio" mode.

But what's this about fixing it in older versions of OS X? How about ADDING it to older versions of OS X? It only works in the few newest ones. Oh yeah, and they should add it to iChat/Messages already.
snprintf is offline   0 Reply With Quote
Old Apr 23, 2014, 01:58 AM   #23
dysamoria
macrumors 6502
 
Join Date: Dec 2011
Upgrade to iOS 7 to fix something they just broke so that they can push the rest of us into iOS 7? NO WAY.
dysamoria is offline   1 Reply With Quote
Old Apr 23, 2014, 02:31 AM   #24
numlock
macrumors 65816
 
Join Date: Mar 2006
Quote:
Originally Posted by Parasprite View Post
Because it probably wouldn't reach the majority of their customers, limiting it to a small minority who surf Apple websites like this or happen to follow them on Twitter or Facebook.

I mean what do you expect, a banner on Apple.com? A push notification?
yes the sit on your hands method apple implements really is the best by far.

considering facetime needs an apple id (ie an email address) for signup and login they could you know email the people affected.
numlock is offline   1 Reply With Quote
Old Apr 23, 2014, 02:31 AM   #25
OLDCODGER
macrumors 6502
 
Join Date: Jul 2011
Location: Lucky Country
These stubborn old IOS 6 users!
OLDCODGER is offline   1 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Why doesn't Apple let us control our own property & go back to older versions of iOS? easy-peasy iPhone 28 Feb 24, 2014 12:22 PM
Restored iPad 1, wont ket me download older pre iOS 5.1.1 versions of apps, help! Johnick iPad Tips, Help and Troubleshooting 3 Dec 23, 2013 10:45 AM
FaceTime over 4G now working for ATT iPhone 4S and older? bradl iPhone 5 Sep 5, 2013 07:55 AM
Apple Again Blocks Older Versions of Java Over Vulnerability MacRumors Mac Blog Discussion 27 Sep 2, 2013 02:40 PM
how to find applications compatible with older versions of IOS three gee s iPhone 6 Feb 1, 2013 10:56 AM

Forum Jump

All times are GMT -5. The time now is 04:01 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC