Apple Initiates iPhone 5 Sleep/Wake Button Replacement Program [Updated]

Umm... Why is there a pic of the 5S not the 5 since the error does not affect the 5S?

MacRumors, you're supposed to be experts

I had the exact issue with the first iPhone5 I had within 9 months of taking out the contract. O2 tried to charge me £190 to repair it because they found some meaningless issue with the lightning port and that was a good enough loophole for them to refuse a replacement (earphones cut out on one ear after 6 months and to O2 that was just wear and tear). One call to Apple about it and I was given a new phone!

It must be a known issue.

IvanX said:

I checked my iPhone 5's serial number and found out that I am eligible. Time for a repair methinks.

Click to expand...

I am too but I'm not sure if my sleep/wake is wonky or not. It seems fine to me?

Hilarious - just had to tell Apple support tech to go to Macrumors to find the link for this as they were not alerted.

supremedesigner said:

I am too but I'm not sure if my sleep/wake is wonky or not. It seems fine to me?

Click to expand...

You have two years from the purchase date of the phone.

----------

Morky said:

Hilarious - just had to tell Apple support tech to go to Macrumors to find the link for this as they were not alerted.

Click to expand...

Hilarious? Or maybe because Apple can't post a single bit of news internally that isn't immediately leaked?

I've had the issue...

About 8 months ago. Took it to the apple store and they just gave me a brand new iPhone. No problems with the new one.

So what if your phone doesn't have the problem? Are the just replacing the button or giving us a replacement?

Mine is eligible but it's jailbroken. What to do?

Man.
I actually had this problem and brought my phone to Apple multiple times and was turned away, and eventually just fixed it myself which was a hassle to do.

I'm glad this came out, I just am annoyed that it wasn't sooner. I threw my serial up and of course my phone is eligible.

Ah well.

Darn.

I noticed my button not responding like 8 times... I thought it was me, not pushing hard enough... Glad to know this, my iPhone is approved for this program. Lets just hope it comes back in prestine condition... It has no scratches or whatever after a year of intense use...

supremedesigner said:

I am too but I'm not sure if my sleep/wake is wonky or not. It seems fine to me?

Click to expand...

Mine is flimsy for sure. Just not happy about having to upgrade to iOS 7, but hopefully will come around a little bit with a loaner unit.

Wrong Image?

The image for the article is of a 5s although the article is referring to a iPhone 5. Being I'm being nitpicky

I haven't even heard of anyone that I know who owns the iPhone 5 having sleep button issues. Thats quite a few friends, but I'm glad Apple is calling a recall to fix this.

Happened to mine last year. Only 5 months old so was just swapped under warranty

Mine is eligible, but it works just fine. Still might be worth it if I keep it instead of upgrading in January or even if I sell it and upgrade. Will see if my bf's T-Mobile 5 is also eligible. Hopefully they have enough to loan out.

I was just debating whether to use my phone carrier warranty or risk taking it to an apple store despite not having AppleCare. I have heard of replacement 5 models being handed out in similar situations.

Good to see they're acknowledging the problem

I won this lottery too. Or at least a family member who got my old iPhone 5 did. Good argument for upgrading every year. We use these things everyday for most of the day.
You'd expect them to wear out quickly. Good to see standing behind this one

happy they're doing this, as i'm covered (and my button is dead) ... but in the t&c:

Preparing your iPhone 5 for service
Make sure your iPhone is ready for service by completing the following steps:

Back up your data to iTunes or iCloud
Turn off Find my iPhone
Erase data and settings in Settings > General > Reset > Erase all Content and Settings
Remove any case or cover

Note: If you are running iOS 6, your iPhone will need to be upgraded to iOS 7 after the sleep/wake button mechanism is replaced.

Click to expand...

... is frustrating as i'm very keen to stay on iOS 6

Nice technique by Apple to get people to upgrade to iOS 7:

"we'll fix your sleep button FOR FREE but you'll have to cope with 7.1 that you can't jailbreak, which means you're stuck with neon icons! Have fun

P.S. buy iphone 5s"

----------

Sonic said:

happy they're doing this, as i'm covered (and my button is dead) ... but in the t&c:



... is frustrating as i'm very keen to stay on iOS 6

Click to expand...

Well, you can get a replacement button on eBay and fix it yourself (https://www.youtube.com/watch?v=ke36NdzcVnc).

i had this problem about 4 weeks ago, out of warranty. i ended up buying a new phone becuase of that. LAME!

My iPhone 5 had this. I just sold it though but that was also as I hated iOS 7s design. I was however very annoyed that another very expensive Apple device had one of Apples infamous 'known issues'.
My iPhone 4 had a faulty home button, was getting tired of faulty buttons on a device costing more then an iPad, still I would take advantage of this programme if I still had it.

But just got fed up with very poor quality control on a £600 plus device.

so let me get this straight, if we go to our local apple store and get this serviced, we still need to drop our phones off and be given a loaner? I thought this type of repair would be done in-house?

bought my iPhone 5 when it came out and it is eligible, never had any problems with it though.

My iPhone 5 qualifies, but I'm not having problems with the button. I don't want to part with it.

marco114 said:

i had this problem about 4 weeks ago, out of warranty. i ended up buying a new phone becuase of that. LAME!

Click to expand...

you can probably get reimbursed