Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old May 8, 2014, 11:19 AM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Some iOS Users Reporting Apple ID Error Messages When Updating Apps




A number of mostly international iOS users on MacRumors forums, Apple's support forums, and Twitter are reporting issues with failed app updates today. According to affected users, the process of updating apps in the iOS App Store produces a warning that "the update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

Reader Vinamra on MacRumors forums:
Quote:
"I go 4 app updates today and as soon as I clicked the update button, the App Store app popped up with the following message:

"Update Unavailable with this Apple ID - This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

I have always used a single Apple ID and this phone (5S) was bought new and have never had this problem in the past."
Member Albertus8898 on Apple Support Forums:
Quote:
i didnt change or log out from my apple id at my iphone 5. But when i wanted to update one of my apps it said "update is not available for this apple id either becuase of using different id or...." then i checked my apple id's apps and most of my apps gone. what should i do to make them back to my apple id account? and i tried to delete those apps and redownload them but it gave the same message.
One user contacted an Apple Support representative, who confirmed there was a server issue on Apple's side that was affecting app updates. Apple is working on the problem, but*the company*has not provided a timeline for the fix.
Quote:
At this time, this issue that you're experiencing with updating apps is being investigated. There are no possible fixes at this current time, as [it's] an issue with our servers, but we are working on it and should have it functioning properly later today.
While such an error message may appear when users are managing multiple accounts or changing countries, the number of complaints surfacing today and reports from several users indicating that they are only using one account with no changes in country suggest that there is indeed a broader issue with Apple's systems today.

Article Link: Some iOS Users Reporting Apple ID Error Messages When Updating Apps
MacRumors is offline   0 Reply With Quote
Old May 8, 2014, 11:20 AM   #2
stukdog
macrumors 6502
 
Join Date: Oct 2004
I just got this as well. (US account) The younger me would have been troubleshooting all morning.

The current me just says, "I'll try it later. Someone will fix it on the other end."
stukdog is offline   16 Reply With Quote
Old May 8, 2014, 11:21 AM   #3
iLoveiTunes
macrumors regular
 
Join Date: Feb 2011
sky is falling..... run
iLoveiTunes is offline   2 Reply With Quote
Old May 8, 2014, 11:21 AM   #4
bbfc
macrumors 68000
 
bbfc's Avatar
 
Join Date: Oct 2011
Location: Gosforth, England
I'm sure Apple will fix this soon.
__________________
MacBook Pro (Early 2011), 2.3 GHz Intel Core i5, 4GB RAM, OS X Mavericks, OS X Yosemite DP8 | iPhone 5 16GB White, iOS 8
bbfc is offline   0 Reply With Quote
Old May 8, 2014, 11:22 AM   #5
Dribo
macrumors newbie
 
Join Date: Mar 2014
Location: Roskilde, Denmark
Doesn't happen for me. (DK iTunes account, iPhone 5 - iPad 3)

Edit: I'm saying this to report status where I am, if there might be a pattern what so ever.
Dribo is offline   0 Reply With Quote
Old May 8, 2014, 11:23 AM   #6
britboyj
macrumors 6502
 
Join Date: Apr 2009
Quote:
Originally Posted by stukdog View Post
I just got this as well. (US account) The younger me would have been troubleshooting all morning.

The current me just says, "I'll try it later. Someone will fix it on the other end."
You just encapsulated my life progress.
__________________
"No raindrop believes it is responsible for the flood."
 iMac 27" 2.8 Ghz Core i5 Quad-Core 12GB RAM  MacBook Pro 15" Retina 2.0Ghz i7 8GB RAM  16GB Wifi iPad 2  16GB Black Verizon iPhone "5"
britboyj is offline   7 Reply With Quote
Old May 8, 2014, 11:23 AM   #7
Antoni Nygaard
macrumors 6502
 
Join Date: Jun 2009
Location: Denmark
Quote:
Originally Posted by Dribo View Post
Doesn't happen for me. (DK iTunes account, iPhone 5 - iPad 3)

+1 here
Antoni Nygaard is offline   0 Reply With Quote
Old May 8, 2014, 11:23 AM   #8
dannyyankou
macrumors 68020
 
Join Date: Mar 2012
Before any idiot sarcastically says "it just works", this is just a bug that will probably be fixed in a couple hours.
dannyyankou is online now   2 Reply With Quote
Old May 8, 2014, 11:24 AM   #9
MrSmith
macrumors 68030
 
MrSmith's Avatar
 
Join Date: Nov 2003
First World problems. Suck it up, guys. You won't starve just yet.
__________________
They are not long, the days of wine and roses: Out of a misty dream
Our path emerges for awhile, then closes within a dream.

Ernest Dowson
MrSmith is offline   0 Reply With Quote
Old May 8, 2014, 11:28 AM   #10
BuffaloTF
macrumors member
 
Join Date: Jun 2008
Mine just hangs, forcing me to stop and restart it over and over til it starts the clock. Had one app "finish" and left the icon greyed out, unable to use... So just the usual happening. Reboot fix type stuff.
BuffaloTF is offline   0 Reply With Quote
Old May 8, 2014, 11:36 AM   #11
FlyersPh9
macrumors newbie
 
Join Date: Oct 2007
Location: Philadelphia, PA
Send a message via AIM to FlyersPh9 Send a message via Skype™ to FlyersPh9
With the new iPhones and iOS updates on the horizon, this has me speculating...I wonder if Apple is toying with the idea of adding user profiles to iOS? That way you can have a family iPad and each user can have their own account with their custom apps, settings, etc.
FlyersPh9 is offline   1 Reply With Quote
Old May 8, 2014, 11:37 AM   #12
tjcampbell
macrumors 6502a
 
tjcampbell's Avatar
 
Join Date: Aug 2006
Location: Vancouver
Yup, happening with both the iPhones on our account. I tried signing out and back into the App Store and that didn't help.
__________________
My latest comedy videos
http://www.funnyordie.com/tommycampbell
IMDB
http://www.imdb.com/name/nm1035174/
tjcampbell is offline   0 Reply With Quote
Old May 8, 2014, 11:39 AM   #13
The Doctor11
macrumors 68030
 
The Doctor11's Avatar
 
Join Date: Dec 2013
Location: USA
Quote:
Originally Posted by iLoveiTunes View Post
sky is falling..... run
Run fast!!!
__________________
iPhone 6, iPad 3rd gen, Apple TV, Airport Express
Please subscribe to me on YouTube
The Doctor11 is offline   0 Reply With Quote
Old May 8, 2014, 11:40 AM   #14
glenmac45
macrumors newbie
 
Join Date: Jul 2011
Hope your optimism is not misplaced

Got the same message on my iPad.
I have changed country in the last year, August last, and I have had nothing but problems with the Apple System since buying an iPad Air about a month ago.
It took me about 2 weeks to get my apps transferred across.
I still cannot get Books, Videos or Films transferred. There are about 18 of those in all - I was fortunate that I choose to use Amazon/Kindle for my book purchases; from them I just accessed Amazon, inserted my password and all the books were on my iPad in next to no time.
I am now starting on transferring my music. The earliest purchase is 2004 so you can imagine how much I have accumulated over 10 years.
Apple are not particularly helpful over this, generally just quoting from the rule book and the manual. To date I far from impressed with their service and competence.
And they want the Apple Reference for each purchase made. I have 35 bundles of receipts on their system (yes, I can access the receipts), with each bundle containing a dozen or so receipts, and there can be between 1 and twenty purchases on each receipt!
I am now going things about it long hand, namely cataloguing everything, finding old backups and such like. However, unlike one or two people on this blog I am not particularly sanguine about Apple "sorting it". I suspect that their system is now starting to show its age, and reflect some of the paranoia implicit in many aspects of Apple design. They are starting to remind me of Microsoft at their zenith.
glenmac45 is offline   0 Reply With Quote
Old May 8, 2014, 11:41 AM   #15
Solver
macrumors 6502
 
Join Date: Jan 2004
Location: San Jose
It sounds like the estimated timeline to fix the problem is by later today.
Solver is online now   1 Reply With Quote
Old May 8, 2014, 11:46 AM   #16
thegrants82
macrumors 6502a
 
Join Date: Jun 2013
Location: Huntsville
Quote:
Originally Posted by stukdog View Post
I just got this as well. (US account) The younger me would have been troubleshooting all morning.

The current me just says, "I'll try it later. Someone will fix it on the other end."
LOL! Same here
thegrants82 is offline   3 Reply With Quote
Old May 8, 2014, 11:59 AM   #17
SmileyBlast!
macrumors 6502a
 
SmileyBlast!'s Avatar
 
Join Date: Mar 2011
I bounce between countries and accounts all the time and haven't noticed any problems yet.
SmileyBlast! is offline   0 Reply With Quote
Old May 8, 2014, 12:05 PM   #18
JoshDoug
macrumors newbie
 
Join Date: Apr 2014
Haven't seen this (Uk account) but have noticed and increased number of 'failure to download update' pop ups where an app update has failed for no discernible reason recently (on a reliable fast wifi connection).
JoshDoug is offline   0 Reply With Quote
Old May 8, 2014, 12:06 PM   #19
ghost of jobs
Banned
 
Join Date: Apr 2014
Well Im ok therefore I extrapolate that it's media lies and haters!...
ghost of jobs is offline   1 Reply With Quote
Old May 8, 2014, 12:07 PM   #20
Lymf
macrumors newbie
 
Join Date: Jan 2014
Location: Brussels
Luckily I haven't encountered the problem on my hand (Belgian account).
Lymf is offline   0 Reply With Quote
Old May 8, 2014, 12:15 PM   #21
firedept
macrumors Demi-God
 
firedept's Avatar
 
Join Date: Jul 2011
Location: Somewhere!
Just updated apps here. No issues. Canadian account.
__________________
Success only comes before work in the dictionary!

Last edited by firedept; May 8, 2014 at 12:35 PM.
firedept is online now   0 Reply With Quote
Old May 8, 2014, 12:18 PM   #22
jundi93
macrumors newbie
 
Join Date: Sep 2013
Location: Jordan
Send a message via Skype™ to jundi93
I am facing this issue as well US account , can't update or install new apps. iPhone 5 with ios 7.1.1
*UPDATE*
It seems that the issue is solved now and I was able to update all the apps .

Last edited by jundi93; May 8, 2014 at 02:08 PM. Reason: Problem solved
jundi93 is offline   0 Reply With Quote
Old May 8, 2014, 12:24 PM   #23
TWSS37
macrumors 6502a
 
Join Date: Feb 2011
I blame the recent Google Services update.
__________________
HTC One (M8) Moto X Nexus 7 LTE Samsung Gear Live Moto 360
TWSS37 is offline   0 Reply With Quote
Old May 8, 2014, 12:26 PM   #24
Rfcf
macrumors newbie
 
Join Date: Jan 2011
The same here

I have an account created in US and I'm abroad now.
I was able to update the apps changing my region to USA again.

Last edited by Rfcf; May 8, 2014 at 12:41 PM.
Rfcf is offline   0 Reply With Quote
Old May 8, 2014, 12:46 PM   #25
gnasher729
macrumors G5
 
gnasher729's Avatar
 
Join Date: Nov 2005
Quote:
Originally Posted by stukdog View Post
I just got this as well. (US account) The younger me would have been troubleshooting all morning.

The current me just says, "I'll try it later. Someone will fix it on the other end."
I remember once taking a device (non Apple, non computer) that wasn't working properly back to the store, walking out with a brand new and better one for free ten minutes later, then going on the internet and reading thread after thread by people trying to solve the problem...

When I have problems with the Internet connection, I call their help line, and if I can't get through then I know the problem is with the ISP and everyone has the same problem and they will fix it without me doing anything.
gnasher729 is offline   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Apple Begins Offering 'Last Compatible' Version of Apps for Users Running Legacy Versions of iOS MacRumors MacRumors.com News Discussion 183 Apr 23, 2014 01:26 PM
Lumia Users: Nokia Updating Apps preparing for 8.1 Release Lloydbm41 Alternatives to iOS and iOS Devices 8 Mar 30, 2014 08:31 AM
Activation Error updating to iOS 7.0.4 endlightend iOS 7 8 Jan 25, 2014 09:05 AM
iPhone 5s Users Reporting 'Blue Screen of Death' Error with iWork Apps MacRumors iOS Blog Discussion 63 Oct 15, 2013 10:11 AM

Forum Jump

All times are GMT -5. The time now is 02:19 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC