Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old May 16, 2014, 01:39 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Apple Being Sued Over Phone-Switching iMessage Issue




Apple is facing a lawsuit over a long-standing issue that prevents iPhones from sending text messages to the Android phones of former iPhone users, reports Bloomberg (via BusinessInsider). Filed by a former iPhone customer, the lawsuit alleges that the user ceased getting messages from iPhone owners after she switched to a non-Apple device.

This is a problem that has afflicted many former iPhone users that switch from an iPhone to another device. After an iPhone is disabled, the users face an issue where iMessages sent from other iPhone owners are routed to a deactivated iPhone rather than being forwarded as a text message to an active phone, causing text messages to disappear.

Earlier this week, former Lifehacker editor-in-chief Adam Pash claimed that Apple is aware of the iMessage issue and unable to provide a fix. An Apple customer support representative told Pash that the iMessage bug is "a problem a lot of people are facing" and that the company's engineering team "is working on it but is apparently clueless as how to fix it."

These errors with iMessage have been a known issue since 2011, which is when the messaging service was first introduced with iOS 5. Apple advises iPhone owners to disable iMessages before deactivating their phones in order to remove the device from their system, but some users have experienced problems even after disabling iMessage.

Some users have had success calling in to Apple to have their numbers removed from the iMessage system and in 2012, TechCrunch detailed a fix involving unregistering products on a user's Support Profile, which has also worked for some people experiencing iMessage issues after switching to a non-Apple device.

Filed in San Jose California, the lawsuit is currently seeking class action status.

Article Link: Apple Being Sued Over Phone-Switching iMessage Issue
MacRumors is offline   3 Reply With Quote
Old May 16, 2014, 01:41 PM   #2
okboy
macrumors regular
 
Join Date: Oct 2010
I think reparations would be to get all those people another iPhone.
okboy is offline   14 Reply With Quote
Old May 16, 2014, 01:43 PM   #3
keterboy
macrumors regular
 
Join Date: Jan 2014
Location: Earth's Core
Only in the US you could actually win a retarded case like this.


(see page 3, post 70)

Last edited by keterboy; May 16, 2014 at 06:17 PM.
keterboy is offline   39 Reply With Quote
Old May 16, 2014, 01:43 PM   #4
koban4max
In Time-Out
 
Join Date: Aug 2011
Yes!!!! Get sued apple ur time is up! Learn the hard way...
koban4max is offline   6 Reply With Quote
Old May 16, 2014, 01:44 PM   #5
rpe33
macrumors member
 
Join Date: Jul 2012
Easy solution: Don't switch to Android.
rpe33 is offline   52 Reply With Quote
Old May 16, 2014, 01:45 PM   #6
yeah
macrumors 6502a
 
yeah's Avatar
 
Join Date: Jul 2011
Um, aren't iOS/Mac devices only allowed to send/receive iMessages?

Edit: I actually read the article and understand. That sucks.
__________________
2014 Macbook Air, 1.4 GHz Haswell i5, 4 GB 1600 MHz RAM, 128 GB PCI-e Flash, Intel HD 5000 ; 16 GB iPhone 5S Gold with the Un-Carrier ; iPad 2 16 GB White with Wi-Fi and a Surface 2 tablet.

Last edited by yeah; May 16, 2014 at 01:47 PM. Reason: My cluelessness.
yeah is offline   4 Reply With Quote
Old May 16, 2014, 01:45 PM   #7
HenryDJP
macrumors 68020
 
Join Date: Nov 2012
Location: United States
Very stupid lawsuit. It's either a bug or an honest mistake.
HenryDJP is offline   3 Reply With Quote
Old May 16, 2014, 01:45 PM   #8
omgitsbees
macrumors newbie
 
Join Date: Jun 2013
I'm going to laugh for a million years when it turns out that the real cause for their text messages not being "received" is because the receiver was just simply ignoring them.
omgitsbees is offline   8 Reply With Quote
Old May 16, 2014, 01:46 PM   #9
numlock
macrumors 65816
 
Join Date: Mar 2006
Quote:
Originally Posted by keterboy View Post
Only in the US you could actually win a retarded case like this.
what is retarded about it?
numlock is offline   43 Reply With Quote
Old May 16, 2014, 01:47 PM   #10
awer25
macrumors 6502a
 
awer25's Avatar
 
Join Date: May 2011
Quote:
Originally Posted by studio╣│╣ View Post
Can I get a mockup of said lawsuit?
Not of the current Lawsuit, but mockups of future LawsuitS will be forthcoming.
__________________
Late 2013 13" rMBP | 4.9GHz i7 Hackintosh, 16GB RAM, GTX 780 Ti GPU, SSD | iPad Air LTE 32GB | 32GB iPhone 5S
awer25 is offline   5 Reply With Quote
Old May 16, 2014, 01:48 PM   #11
cube
macrumors G3
 
Join Date: May 2004
Quote:
Originally Posted by rpe33 View Post
Easy solution: Don't switch to Android.
ok. I switched to BlackBerry and was also trapped by Apple.
cube is offline   7 Reply With Quote
Old May 16, 2014, 01:48 PM   #12
swarmster
macrumors 6502a
 
Join Date: Jun 2004
Quote:
Originally Posted by studio╣│╣ View Post
can i get a mockup of said lawsuit?
Name:  Untitled.png
Views: 8130
Size:  17.1 KB
swarmster is offline   31 Reply With Quote
Old May 16, 2014, 01:49 PM   #13
mrbrown
macrumors 6502
 
Join Date: Mar 2004
Location: Springfield, MO
Send a message via ICQ to mrbrown Send a message via AIM to mrbrown Send a message via MSN to mrbrown Send a message via Yahoo to mrbrown
The engineering team is clueless how to fix this? Seriously? Just require iOS to send a "stay alive" packet every couple of days and if Apple doesn't receive it, the phone gets unregistered from iMessage until the phone is online again.
mrbrown is offline   21 Reply With Quote
Old May 16, 2014, 01:50 PM   #14
chiefsilverback
macrumors member
 
Join Date: Jul 2011
Quote:
Originally Posted by yeah View Post
Um, aren't iOS/Mac devices only allowed to send/receive iMessages?
That's the whole issue. The iMessage system recognises the now Android phone number as 'able to receive iMessages', so when another iPhone user sends a message to that number it gets scooped up by the iMessage servers, but they can't deliver it because the device connected to that number isn't an iPhone...
chiefsilverback is offline   6 Reply With Quote
Old May 16, 2014, 01:51 PM   #15
triphoniallc
Banned
 
Join Date: Oct 2011
Huh?

Maybe i'm just stupid but can't apple release an update to iOS devices so it checks if the number is still on iMessage or not??? And if it notices it is not getting iMessages anymore it gets taken off.
triphoniallc is offline   0 Reply With Quote
Old May 16, 2014, 01:52 PM   #16
larrylaffer
macrumors 6502
 
Join Date: Aug 2009
Location: Los Angeles
Quote:
Originally Posted by mrbrown View Post
The engineering team is clueless how to fix this? Seriously? Just require iOS to send a "stay alive" packet every couple of days and if Apple doesn't receive it, the phone gets unregistered from iMessage until the phone is online again.
That's not a proper solution. Not everyone keeps their phone on all the time. There's no reason you should stop receiving messages, albeit late, just because your phone was out of range for two weeks, which it is when I go on foreign business trips.
larrylaffer is offline   13 Reply With Quote
Old May 16, 2014, 01:52 PM   #17
edge3281
macrumors newbie
 
Join Date: Dec 2010
lawsuit

This isn't a retarded lawsuit. This has gone on for a long time. My dad switched to Android and it took me forever before I could finally send him text messages. I don't even know how I was able to get it fixed.

I also think it is bogus that they don't know how to fix this. They probably just don't care that they are inconveniencing a former customer. It can't be that hard to report a phone number as deactivated in the imessage system and then just start sending text messages to it.
edge3281 is offline   28 Reply With Quote
Old May 16, 2014, 01:53 PM   #18
Lava Lamp Freak
macrumors 6502a
 
Join Date: Jun 2006
Quote:
Originally Posted by mrbrown View Post
The engineering team is clueless how to fix this? Seriously? Just require iOS to send a "stay alive" packet every couple of days and if Apple doesn't receive it, the phone gets unregistered from iMessage until the phone is online again.
They should give us a way to log into the website and purge our number from their server. I went through this last year when I got a Moto X. I tried all of the recommended solutions I could find online, but nothing helped. After a week I changed my phone number. Now I have both an iPhone 5S and a Moto X, and I just keep iMessage turned off. I'll never use it again.
Lava Lamp Freak is offline   1 Reply With Quote
Old May 16, 2014, 01:53 PM   #19
happydude
macrumors 6502a
 
happydude's Avatar
 
Join Date: Sep 2006
Location: a gasping dying planet
Quote:
Originally Posted by HenryDJP View Post
Very stupid lawsuit. It's either a bug or an honest mistake.
but it's a bug that apple hasn't acted on. no matter your stance or favoritism toward or not regarding apple, they are obligated to fix the issue. the phone number does not belong to apple, if someone moves on from the apple ecosystem and apple is making it so people can't use their phone number to the full extent, they should fix it. the fact they haven't lends themselves to be sued.
__________________
hi
happydude is offline   16 Reply With Quote
Old May 16, 2014, 01:53 PM   #20
yeah
macrumors 6502a
 
yeah's Avatar
 
Join Date: Jul 2011
Quote:
Originally Posted by chiefsilverback View Post
That's the whole issue. The iMessage system recognises the now Android phone number as 'able to receive iMessages', so when another iPhone user sends a message to that number it gets scooped up by the iMessage servers, but they can't deliver it because the device connected to that number isn't an iPhone...
Ah, thank you.
__________________
2014 Macbook Air, 1.4 GHz Haswell i5, 4 GB 1600 MHz RAM, 128 GB PCI-e Flash, Intel HD 5000 ; 16 GB iPhone 5S Gold with the Un-Carrier ; iPad 2 16 GB White with Wi-Fi and a Surface 2 tablet.
yeah is offline   0 Reply With Quote
Old May 16, 2014, 01:54 PM   #21
cube
macrumors G3
 
Join Date: May 2004
Quote:
Originally Posted by mrbrown View Post
The engineering team is clueless how to fix this? Seriously? Just require iOS to send a "stay alive" packet every couple of days and if Apple doesn't receive it, the phone gets unregistered from iMessage until the phone is online again.
Great. How many days do you have to wait until your iPhone acquaintances can automatically message you again?

"iMessage is seamless"
cube is offline   2 Reply With Quote
Old May 16, 2014, 01:56 PM   #22
Lava Lamp Freak
macrumors 6502a
 
Join Date: Jun 2006
Quote:
Originally Posted by larrylaffer View Post
That's not a proper solution. Not everyone keeps their phone on all the time. There's no reason you should stop receiving messages, albeit late, just because your phone was out of range for two weeks, which it is when I go on foreign business trips.
I've read that after 30 days of no activity on your Apple ID, your number is purged from the system. I'm not sure if this is accurate, but people on forums quote Apple customer support as saying it.
Lava Lamp Freak is offline   1 Reply With Quote
Old May 16, 2014, 01:56 PM   #23
JTharby
macrumors newbie
 
Join Date: May 2014
Surely you would just remove the said iPhone from iCloud?
JTharby is offline   1 Reply With Quote
Old May 16, 2014, 01:56 PM   #24
kwikdeth
macrumors 6502
 
Join Date: Feb 2003
Location: Tempe, AZ
Quote:
Originally Posted by triphoniallc View Post
Maybe i'm just stupid but can't apple release an update to iOS devices so it checks if the number is still on iMessage or not??? And if it notices it is not getting iMessages anymore it gets taken off.
wouldnt the real problem here be that the sender doesnt have the "send as SMS" option enabled in their message settings? Seems to me from the description of the problem the issue here is not the receiver but the sender.
kwikdeth is offline   6 Reply With Quote
Old May 16, 2014, 01:57 PM   #25
Rogifan
macrumors G3
 
Rogifan's Avatar
 
Join Date: Nov 2011
What a shock, a company with deep pockets is being sued.
__________________
"I have a very optimistic view of individuals. As individuals, people are inherently good. I have a somewhat more pessimistic view of people in groups." -- Steve Jobs , Wired interview
Rogifan is offline   4 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Apple Customer Support Claims Apple Stymied by Phone-Switching iMessage Glitch MacRumors MacRumors.com News Discussion 258 Jul 16, 2014 08:35 AM
1 Apple ID and two phone #s for iMessage ReformedTexan Mac Applications and Mac App Store 2 Jun 2, 2013 01:51 AM
iMessage issue -- is it my phone or his? alexbjackson iPhone Tips, Help and Troubleshooting 3 Nov 19, 2012 12:04 AM
iMessage Phone Number and Apple ID BizRunner iOS 6 4 Sep 19, 2012 05:50 PM
iMessage phone number apple ID unification ben824 OS X 10.8 Mountain Lion 2 Jul 26, 2012 08:53 PM

Forum Jump

All times are GMT -5. The time now is 05:17 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC