Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Jun 16, 2014, 10:07 AM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
iTunes Match Users Experiencing Issues Uploading Tracks




A growing number of complaints on Apple's Support forums suggest there is an ongoing problem with Apple's iTunes Match service. According to the posts in multiple threads, the service times out when users try to upload new tracks for matching by Apple's iTunes servers.

Quote:
"I've been using iTunes Match for about a year and a half and have started experiencing a new problem in the last couple of days. I've added a few new tracks to my library over the last couple of days and have attempted to "Update iTunes Match." However, the matching process is stalling out at the end. It looks like it's just about to finish but then it never does, " writes Apple Support forum member Ryan Hargrove.
The issue apparently began on June 9/10th and is still affecting users almost a week later. Various attempts to fix the issue by updating iTunes, restarting the computer and more were unsuccessful.
Quote:
"This started today. It was working fine. I have deleted my entire library and I can't even get one song to go through. Thoughts? I've been working with this all day. I have uninstalled iTunes, downgraded iTunes, upgraded iTunes again. Finally, I erased all data...Libraries...playlist data, etc.. I'm extremely frustrated now. I had synced about 4,000 songs since September and it had been working fine," writes Apple Support forum member ExileAtkins.
Apple has not acknowledged the problem, with its System Status page still showing that all iTunes services are fully operational. Further tests by affected users and MacRumors staff suggest the problem may only involve tracks that are not included in Apple's iTunes library. These self-recordings and Indie music tracks appear to stall during the upload process, while recognized*songs*are matched without issue.

We have reached out to Apple for comment and are awaiting a reply. Since this problem*is likely a server issue on Apple's side, affected users will have to wait until Apple addresses the issue internally.

(Thanks, David!)

Article Link: iTunes Match Users Experiencing Issues Uploading Tracks
MacRumors is offline   0 Reply With Quote
Old Jun 16, 2014, 10:08 AM   #2
wouwout
macrumors member
 
Join Date: Nov 2007
Location: Amsterdam
o my dear iTunes. Once you were so easy to use. Now I just don't understand you anymore, I keep getting duplicate tracks and tracks with an exclamation mark (file lost). Such a pity. I will avoid you and have given my music love to Spotify.
wouwout is offline   8 Reply With Quote
Old Jun 16, 2014, 10:09 AM   #3
Patriks7
macrumors 65816
 
Patriks7's Avatar
 
Join Date: Oct 2008
Location: Batcave
I had issues with this already some days ago. Thought it was an issue with my internet connection. Hopefully they can get it fixed.
__________________
iPhone 5 | iPad rMini | iPod Nano | Canon 40D
MacBook Pro Retina 13" | MacBook Pro Unibody 15"
Patriks7 is offline   0 Reply With Quote
Old Jun 16, 2014, 10:09 AM   #4
zedsdead
macrumors 68030
 
Join Date: Jun 2007
This problem is older than June 10th...I have had issues with this for a while.

When iTunes Match works as it is supposed to it is amazing. However, track upload issues, album artwork missing, and duplicates have bugged the service from the outset.
__________________
iMac 27: 3.4 Core i7 Quad, 768gb SSD, 24gb of RAM, 2gb NVIDIA 680mx
rMBP 13: 2.6 Core i5, Iris 5100, 8gb RAM, 512 SSD
iPad Air, iPhone 6, Apple TV, Final Cut X, Logic X, Drobo 5D

Last edited by zedsdead; Jun 16, 2014 at 10:19 AM.
zedsdead is offline   17 Reply With Quote
Old Jun 16, 2014, 10:09 AM   #5
iDuel
macrumors 6502a
 
iDuel's Avatar
 
Join Date: Jul 2011
What else is new? iTunes Match seems to have problems more than it actually works.
iDuel is offline   10 Reply With Quote
Old Jun 16, 2014, 10:09 AM   #6
William Gates
macrumors regular
 
Join Date: Oct 2007
Apple: "JUST USE BEATS"
__________________
iPhone 5 | iPad 3rd gen | 2011 Mac Mini | 2011 13" MacBook Air | Apple TV 2nd gen | Apple TV 3rd gen
William Gates is offline   3 Reply With Quote
Old Jun 16, 2014, 10:10 AM   #7
AnorexicPig
macrumors 6502
 
Join Date: Dec 2012
Location: Winnipeg,Canada/New Delhi India
Finally something on this issue, it has been driving me mad since the past 4-5 days. All my iTunes purchased songs are matched with no problems, but some of my 'indie' Indian songs get stuck at "matching your music with songs in the iTunes store'.

I have tried everything, but unable to make it work, hope Apple solves the problem soon, already been long
__________________
MacBook Pro 13" with Retina Display- Late 2013 2.4/8/256, iPhone 6 64GB Space Gray
AnorexicPig is offline   2 Reply With Quote
Old Jun 16, 2014, 10:10 AM   #8
JaySoul
macrumors 65816
 
Join Date: Jan 2008
This is clearly Dr Dre's fault.
JaySoul is offline   0 Reply With Quote
Old Jun 16, 2014, 10:13 AM   #9
bobenhaus
macrumors 6502
 
Join Date: Mar 2011
TIme for people to switch to Google Music
bobenhaus is offline   4 Reply With Quote
Old Jun 16, 2014, 10:14 AM   #10
Alex Cutter
macrumors member
 
Join Date: Oct 2005
You're uploading wrong.
Alex Cutter is offline   10 Reply With Quote
Old Jun 16, 2014, 10:15 AM   #11
penajmz
macrumors 65816
 
Join Date: Sep 2008
Location: New York City
iTunes match is a mess. My biggest problem with it is when I try to download songs on my iOS devices and they get cut off after maybe 5 seconds...

I'm honestly thinking of stopping paying for a service that works half the time and going with Spotlfy.
penajmz is offline   5 Reply With Quote
Old Jun 16, 2014, 10:18 AM   #12
roadbloc
macrumors 604
 
roadbloc's Avatar
 
Join Date: Aug 2009
Location: UK
I always had issues with iTunes Match. It rarely functioned and when it did, it gave me clean versions of my explicit tracks.
__________________
roadbloc is offline   2 Reply With Quote
Old Jun 16, 2014, 10:18 AM   #13
Dj64Mk7
macrumors regular
 
Join Date: Sep 2013
Location: Hagerstown, Maryland
But why is the screenshot showing iTunes on Windows?
__________________
2009 13.3" MacBook Pro, 2.26 GHz, 8GB RAM, 160 GB HDD; 16GB Black iPad (third generation; provided by school district); 16 GB Black iPhone 4s
Dj64Mk7 is offline   1 Reply With Quote
Old Jun 16, 2014, 10:19 AM   #14
BriSpe
macrumors member
 
Join Date: Aug 2010
Location: CH
I have the same issue since yesterday. Nothing is happening.
Thought it's just a temporary thing since yesterday.
But good to know I'm not alone with this
BriSpe is offline   0 Reply With Quote
Old Jun 16, 2014, 10:19 AM   #15
Lapidus
macrumors regular
 
Join Date: May 2012
Argh, last year iTunes Match completely messed up my play count, which was data collected from over 7 years, Really pissed me off.

Apple's cloud services would be so great if we could rely on them. Would love to use iCloud Drive, but probably stick with Dropbox for a while..

Last edited by Lapidus; Jun 16, 2014 at 10:50 AM. Reason: circumventing the profanity filter
Lapidus is offline   4 Reply With Quote
Old Jun 16, 2014, 10:19 AM   #16
Rogifan
macrumors G3
 
Rogifan's Avatar
 
Join Date: Nov 2011
Wow, no "it just works" snarky comment yet? I'm shocked.
__________________
"When we se something huge and powerful we aspire to make it small and meaningful." Jony Ive 
Rogifan is online now   1 Reply With Quote
Old Jun 16, 2014, 10:20 AM   #17
cjs703
macrumors newbie
 
Join Date: Sep 2009
I've lost at least several hours all ready trying to figure this out and have even checked their status page. It's disappointing that Apple is taking so long to fess up that there is a problem.
cjs703 is offline   2 Reply With Quote
Old Jun 16, 2014, 10:20 AM   #18
Ludatyk
macrumors 6502
 
Join Date: May 2012
Location: Texas
Best way of uploading tracks.

1.) Sign off iTunes.

2.) Turn Genius Off

3.) Close iTunes

4.) Open iTunes

5.) Sign in iTunes

6.) Turn Genius On

7.) Turn On iTunes Match

It's always been the solution I use for the past several months...
__________________
-I d0ubt theref0re I might be-
Ludatyk is offline   5 Reply With Quote
Old Jun 16, 2014, 10:21 AM   #19
sputnikv
macrumors regular
 
Join Date: Oct 2009
itunes match has always been very unstable for me
sputnikv is offline   2 Reply With Quote
Old Jun 16, 2014, 10:22 AM   #20
MisakixMikasa
macrumors 6502a
 
Join Date: Aug 2013
Location: Waterloo, Ontario, Canada
Quote:
Originally Posted by bobenhaus View Post
TIme for people to switch to Google Music
Shame for Google Play music for not having iPad version. 2x on none retina iPad mini looks horrible.
__________________
iPad mini 1 & 2, iPad 4 WiFi and iPad 4 LTE, Nexus 4, Nexus 7, Moto G.
Android offers you so much more convince. If you just apply little bit common sense, you can avoid 99% of malware.
MisakixMikasa is offline   1 Reply With Quote
Old Jun 16, 2014, 10:22 AM   #21
Fuchal
macrumors 68000
 
Join Date: Sep 2003
iTunes Match is an issue itself.
Fuchal is offline   1 Reply With Quote
Old Jun 16, 2014, 10:22 AM   #22
dannyyankou
macrumors 68030
 
Join Date: Mar 2012
Quote:
Originally Posted by Ludatyk View Post
Best way of uploading tracks.

1.) Sign off iTunes.

2.) Turn Genius Off

3.) Close iTunes

4.) Open iTunes

5.) Sign in iTunes

6.) Turn Genius On

7.) Turn On iTunes Match

It's always been the solution I use for the past several months...
It just works. You just need to go through a 7 step process to make it work every time

Really hope they get this fixed, I'm considering not renewing my account.
dannyyankou is offline   6 Reply With Quote
Old Jun 16, 2014, 10:23 AM   #23
tuxon86
macrumors 6502
 
Join Date: May 2012
Don't know about match, but my main beef with iTunes is with sharing my collection with my iPad. The process hang about half way.

It used to work fine, but now it can't.
tuxon86 is offline   0 Reply With Quote
Old Jun 16, 2014, 10:23 AM   #24
MisakixMikasa
macrumors 6502a
 
Join Date: Aug 2013
Location: Waterloo, Ontario, Canada
Quote:
Originally Posted by Rogifan View Post
Wow, no "it just works" snarky comment yet? I'm shocked.
But Steve said it "just works". Apple is doomed
__________________
iPad mini 1 & 2, iPad 4 WiFi and iPad 4 LTE, Nexus 4, Nexus 7, Moto G.
Android offers you so much more convince. If you just apply little bit common sense, you can avoid 99% of malware.
MisakixMikasa is offline   2 Reply With Quote
Old Jun 16, 2014, 10:23 AM   #25
RickInHouston
macrumors regular
 
Join Date: May 2014
Quote:
Originally Posted by Dj64Mk7 View Post
But why is the screenshot showing iTunes on Windows?
Yeah, because everyone knows that THAT blows.
RickInHouston is offline   1 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump

All times are GMT -5. The time now is 09:06 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC