iPhone 5s: Lost TouchID fingerprints

FSMBP · Jul 28, 2014

So, I did turned off my iPhone (using the lock button + Home button) like I typically do every now & again. Upon restart, I had to enter my passcode as usual (since you can't use TouchID after you restart your device). However, after that, TouchID wasn't working. Then, I went into Settings and saw that all my saved Fingerprints were gone and the options to Unlock iPhone with TouchID was switched off.

Has anyone else had this happen?

I7guy · Jul 28, 2014

No, haven't seen this happen.

nburwell · Jul 28, 2014

I've done a hard reset countless times on my 5s, and I have never lost the finger prints I have stored for Touch ID.

FSMBP · Jul 28, 2014

Yeah - I don't get it. Wasn't sure if it was just me - but looks like it was.

MrGiblets · Jul 28, 2014

I had the same thing happen to me a couple days ago. I've done a hard reset or two in the past (holding Home and Power buttons) but it never lost the prints before. Not a big deal to setup again, just odd. Running 7.1.2 on Verizon.

sigp6 · Jul 31, 2014

Yes this happened to me about 2 weeks ago.

No idea why, but I had to go in and re-add them.

falkedup · Jul 31, 2014

It happened to me with a hard reset a couple days ago. Had to re-enter all my prints.

MUBiomed · Jul 31, 2014

iPhone 5s: Lost TouchID fingerprints

Adding my name to the list that this happened to.

I did a hard reset and lost all my prints twice now. I cant figure out the circumstances that cause this because other hard resets will work fine and the prints are still there. The last time this happened I had just put my lifeproof case on and had to take it back off to redo prints.

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iPhone 5s: Lost TouchID fingerprints

FSMBP

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I7guy

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nburwell

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FSMBP

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MrGiblets

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sigp6

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falkedup

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MUBiomed

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