Just watching part 1 of the TC Charlie Rose interview, I rememebered that I switched to Macs because Apple controls the hardware, software and services. So with iPhones i never get the feeling that one part was designed without the other in mind. The products obviously will never be perfect, but I always get the impression of a strive for perfection in them.
You could begin with OS updates. I have a friend with an older Galaxy phone that was almost shocked that I said there was likely a newer OS available for it. But I don't know how to update Android stuff, so I couldn't help much. When Apple has a new OS version, I know where to go. I don't have to worry about someone else pushing it to me.
Fandroids will often go on for days about all the features they had first. Well, wow. Just because you had access to A system to make payments using NFC doesn't mean it was good, popular or whatnot. Because of the fractured nature of Android, there was no Tim Cook saying "we're going to have this mobile payment system on our new phones that will sell 50 million units in three months. It's easy and more secure than credit cards. You want to support it?" Hell, I've been able to pay using PayPal at Home Depot for a while but haven't because there's no compelling reason and it's not simple.
This goes for a bazillion other features. I really don't give a crap about having the most customizable phone on the planet. I know from experience that this requires you to pretty much do your own tech support way too much of the time. I do it enough with iOS devices. I know how much more can be required from using customized Windows PCs.
So that's the tip of the iceberg. I really just want stuff to work. Apple isn't perfect, but it gets the closest of anybody in my opinion. It sure as hell isn't as customer unfriendly as Comcast. If Apple were to start some ISP division, I think a lot of us Comcast subscribers would leap with joy. I'm even rooting for Google Fiber to branch out and be more of a national provider. Comcast is horrible at dealing with you and would never do something like refund you for icloud storage and then bump you up because new plans rolled out. It's the little things.