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ShohanS

macrumors newbie
Original poster
Sep 16, 2014
8
0
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Cody Ritch'
Cody Ritch: Hows it going Mohammad!I am here to help you with all your billing needs.
mohammad : Hi
Cody Ritch: Hows it going tonight my friend?
mohammad: going well thank you for asking
mohammad : . I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account
Cody Ritch: Ya know what Mohammad, Not a problem at all. :) let me get that upgrade fee waived for you.
mohammad : i ordered 3 iphones
mohammad : is that okay?
Cody Ritch: I would only be able to waive one unfortunately
Cody Ritch:
mohammad : i see
mohammad : either way awesome
Cody Ritch: Yeah, If i could do more I would.
Cody Ritch: But hey man its better than nothing :)
Cody Ritch: When did you do the upgrade?
mohammad : september 12th
mohammad : iphoe 6+
mohammad : 64gb space gray
Cody Ritch: Okay just a minute.
Cody Ritch: Alrighty I have put in a 40$ credit for one of the upgrade fees for you.
mohammad : awesome
mohammad : i also have a question about shipping
Cody Ritch: Ask away.
mohammad : i ordered my phone on the 12th. My estimated ship is on october. i have seen numerous people online who ordered after me on att but is recieving the phone on the 19th. Why is that?\
Cody Ritch: I actually heard some people got them today Mohammad.
Cody Ritch: If somebody ordered from the site after you they shouldnt get the device before you.
Cody Ritch: The dates they have been giving are like the guideline they have to set because some customer will not get them until those later dates.
mohammad : i see so there is still a chance. Thank you so much
Cody Ritch: There is indeed still a chance!
Cody Ritch: I am hoping to order mine soon but I know i wont get it for a while haah
mohammad: lol no hookups for att employees?
Cody Ritch: .....If only.
Cody Ritch: Some of the higher ups get awesome deals.
Cody Ritch: Not us though haha.
Cody Ritch: I want the 6plus 128 sooo bad but I dont know if I am ready to hand over 499$ for a contract haha.
mohammad : smh and bet you guys are the ones to deal with the angry customers
mohammad: yeah but atleast resale is going to be high
Cody Ritch: you have no idea seriously
Cody Ritch: We really try to make sure everybody is happy.
Cody Ritch: But some people really cant be please man.
Cody Ritch: The outright is like 949$ prior to taxes lol
mohammad : i work in sales i know that struggle
Cody Ritch: THE STRUGGLE IS SOOOO REAL Mohammad
mohammad : yikes thats rent. first world problems
Cody Ritch: Literally rent money.
Cody Ritch: Or car payment AND insurance.
mohammad : what can you do :/
Cody Ritch: Invent something worth millions
Cody Ritch: Got any ideas?
mohammad : invent a system for att where everyone isnt in the dark with preorders until the last minute? lol
Cody Ritch: :(
Cody Ritch: I wish they could give everybody way more information.
Cody Ritch: Its mostly apple that keeps all of us in the dark
mohammad: i see
mohammad : and you guys get all the blame
Cody Ritch: Exactly
Cody Ritch: Like some customers need to understand we get paid to make sure they are happy.
Cody Ritch: So we are always willing to help.
Cody Ritch: But they sometimes think we dont want to, which is never the case.
mohammad : sounds like you guys had a nightmare this week
Cody Ritch: Its going to be a few nightmare months.
Cody Ritch: Christmas is literally going to make us all crazy I am sure haha.
mohammad : i can only imagine
Cody Ritch: Its an interesting life mohammad, thats for sure.
mohammad: worth getting yelled at?
Cody Ritch: Gotta make a living.
mohammad : indeed
Cody Ritch: Being nice and a good person doesnt pay the bills all the time haha.
mohammad : are the reps for att in the US? i assumed all from south asia
Cody Ritch: Hahahah mohammad my man I am in upstate NY
Cody Ritch: Born & raised.
Cody Ritch: Some of the centers are over seas, but we really try to keep our support in the US because sometimes it does get difficult with language barriers.
mohammad: where in upstate? im from xxx
Cody Ritch: I cant be super specific.
Cody Ritch: But I can say, GO ORANGE haha
mohammad : Ahhhhhhhh
mohammad : syracuse fan too
mohammad : i used to go to oswego college so been there
Cody Ritch: I know a few ladies from up that way hahah
mohammad : get em'
Cody Ritch: Hahah Mohammad this has been one of my funnest chats honestly
mohammad : likewise man. Pleasure to chat, ill leave you to your work
Cody Ritch: Thanks man. Seriously been a pleasure buddy.
mohammad : good luck with the mobs!
Cody Ritch: If you have any other questions feel free to ask.
mohammad : no thats it thanks. Goodnight
Cody Ritch: Alrighty have an awesome night man and thank you so very much for choosing AT&T.
 

BoxerGT2.5

macrumors 68020
Jun 4, 2008
2,104
14,136
Just got mine waived. Do some FAN discounts get the fees waived anyway?


I do show that the line upgraded with a 2 yr contract on 9/12/2014. With the fan discount applied to the account the upgrade fee will be waived.
 

mackingit

macrumors member
Jul 7, 2011
35
0
New York
Go Orange!

Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Cody Ritch'
Cody Ritch: Hows it going Mohammad!I am here to help you with all your billing needs.
mohammad : Hi
Cody Ritch: Hows it going tonight my friend?
mohammad: going well thank you for asking
mohammad : . I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account
Cody Ritch: Ya know what Mohammad, Not a problem at all. :) let me get that upgrade fee waived for you.
mohammad : i ordered 3 iphones
mohammad : is that okay?
Cody Ritch: I would only be able to waive one unfortunately
Cody Ritch:
mohammad : i see
mohammad : either way awesome
Cody Ritch: Yeah, If i could do more I would.
Cody Ritch: But hey man its better than nothing :)
Cody Ritch: When did you do the upgrade?
mohammad : september 12th
mohammad : iphoe 6+
mohammad : 64gb space gray
Cody Ritch: Okay just a minute.
Cody Ritch: Alrighty I have put in a 40$ credit for one of the upgrade fees for you.
mohammad : awesome
mohammad : i also have a question about shipping
Cody Ritch: Ask away.
mohammad : i ordered my phone on the 12th. My estimated ship is on october. i have seen numerous people online who ordered after me on att but is recieving the phone on the 19th. Why is that?\
Cody Ritch: I actually heard some people got them today Mohammad.
Cody Ritch: If somebody ordered from the site after you they shouldnt get the device before you.
Cody Ritch: The dates they have been giving are like the guideline they have to set because some customer will not get them until those later dates.
mohammad : i see so there is still a chance. Thank you so much
Cody Ritch: There is indeed still a chance!
Cody Ritch: I am hoping to order mine soon but I know i wont get it for a while haah
mohammad: lol no hookups for att employees?
Cody Ritch: .....If only.
Cody Ritch: Some of the higher ups get awesome deals.
Cody Ritch: Not us though haha.
Cody Ritch: I want the 6plus 128 sooo bad but I dont know if I am ready to hand over 499$ for a contract haha.
mohammad : smh and bet you guys are the ones to deal with the angry customers
mohammad: yeah but atleast resale is going to be high
Cody Ritch: you have no idea seriously
Cody Ritch: We really try to make sure everybody is happy.
Cody Ritch: But some people really cant be please man.
Cody Ritch: The outright is like 949$ prior to taxes lol
mohammad : i work in sales i know that struggle
Cody Ritch: THE STRUGGLE IS SOOOO REAL Mohammad
mohammad : yikes thats rent. first world problems
Cody Ritch: Literally rent money.
Cody Ritch: Or car payment AND insurance.
mohammad : what can you do :/
Cody Ritch: Invent something worth millions
Cody Ritch: Got any ideas?
mohammad : invent a system for att where everyone isnt in the dark with preorders until the last minute? lol
Cody Ritch: :(
Cody Ritch: I wish they could give everybody way more information.
Cody Ritch: Its mostly apple that keeps all of us in the dark
mohammad: i see
mohammad : and you guys get all the blame
Cody Ritch: Exactly
Cody Ritch: Like some customers need to understand we get paid to make sure they are happy.
Cody Ritch: So we are always willing to help.
Cody Ritch: But they sometimes think we dont want to, which is never the case.
mohammad : sounds like you guys had a nightmare this week
Cody Ritch: Its going to be a few nightmare months.
Cody Ritch: Christmas is literally going to make us all crazy I am sure haha.
mohammad : i can only imagine
Cody Ritch: Its an interesting life mohammad, thats for sure.
mohammad: worth getting yelled at?
Cody Ritch: Gotta make a living.
mohammad : indeed
Cody Ritch: Being nice and a good person doesnt pay the bills all the time haha.
mohammad : are the reps for att in the US? i assumed all from south asia
Cody Ritch: Hahahah mohammad my man I am in upstate NY
Cody Ritch: Born & raised.
Cody Ritch: Some of the centers are over seas, but we really try to keep our support in the US because sometimes it does get difficult with language barriers.
mohammad: where in upstate? im from xxx
Cody Ritch: I cant be super specific.
Cody Ritch: But I can say, GO ORANGE haha
mohammad : Ahhhhhhhh
mohammad : syracuse fan too
mohammad : i used to go to oswego college so been there
Cody Ritch: I know a few ladies from up that way hahah
mohammad : get em'
Cody Ritch: Hahah Mohammad this has been one of my funnest chats honestly
mohammad : likewise man. Pleasure to chat, ill leave you to your work
Cody Ritch: Thanks man. Seriously been a pleasure buddy.
mohammad : good luck with the mobs!
Cody Ritch: If you have any other questions feel free to ask.
mohammad : no thats it thanks. Goodnight
Cody Ritch: Alrighty have an awesome night man and thank you so very much for choosing AT&T.
 

dndandrea

macrumors 6502
Feb 10, 2010
265
0
I too had two good AT&T reps recently that were informal like this, but also very helpful. Then I had one that wasn't very good. Definitely depends on the rep...
 

jlake02

macrumors 68020
Nov 2, 2008
2,259
1
L.A.
Ughhhhhh... when will these threads end?!

BangingHeadAgainstKeyboardStreetSig.gif







:rolleyes:
 
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