First off, I'm posting this in hopes of getting some advice on how to move forward with Apple on this....frankly I have a head time believing what they are telling me.....So,
After waiting over a month, my 6 plus arrived from China this last Friday. I immediately opened it, set it up and started putting a screen protector on it.....that's when I noticed it. It's "bent". Where the volume buttons are, there is a distinct curve. I about crapped, I've read about bentgate, etc....but I thought that was people proving how flimsy the 6plus was by intentionally bending it. Mine CAME that way.
After sitting on the phone for a full hour with Apple, they made two offers. Wait a month for another 6plus or have a 6 sent to me in 3-5 days. Waiting another month is BS, they should have found one somewhere and overnighted it to me. As it is I decided to take the 6. I promptly sent an email to Tim Cook out of frustration......a long shot, I know. I have heard he actually reads customers email though.
So what do y'all suggest, did I do the right thing. I really wanted a 6plus, but there's no way I can go a month before a replacement arrives.
Suggestions? BTW, I'd post a pic, but it's so slight it really doesn't show up. I tried.
After waiting over a month, my 6 plus arrived from China this last Friday. I immediately opened it, set it up and started putting a screen protector on it.....that's when I noticed it. It's "bent". Where the volume buttons are, there is a distinct curve. I about crapped, I've read about bentgate, etc....but I thought that was people proving how flimsy the 6plus was by intentionally bending it. Mine CAME that way.
After sitting on the phone for a full hour with Apple, they made two offers. Wait a month for another 6plus or have a 6 sent to me in 3-5 days. Waiting another month is BS, they should have found one somewhere and overnighted it to me. As it is I decided to take the 6. I promptly sent an email to Tim Cook out of frustration......a long shot, I know. I have heard he actually reads customers email though.
So what do y'all suggest, did I do the right thing. I really wanted a 6plus, but there's no way I can go a month before a replacement arrives.
Suggestions? BTW, I'd post a pic, but it's so slight it really doesn't show up. I tried.