Hi everyone,
While some of you might not believe my unfortunate story, I really need to vent my frustrations and receive feedback on what I should do.
BEWARE: Wall of text incoming.
So my story starts with me pre-ordering my iPhone 6 through the online store. While I was saddened that I had to wait 1 week after the launch date to receive my phone, it didn't bother me too much. However, disappointment struck as soon as I opened the box.
My first iPhone 6 had a scratch on the screen STRAIGHT out of the box. It was directly below the front camera and appeared to be underneath the oleophobic coating. Meaning, the panel was scratched in manufacturing before the coating was even applied. Pretty unacceptable if you ask me knowing Apple's reputation for quality.
So, I called the online store customer service and I requested for a replacement to which they obliged. HOWEVER, for some reason, the rep told me that I'm not allowed to go a local apple store to replace it since I bought it online. I would have to order a replacement through the online store. This seemed very odd to me but I went along with it since it was an express replacement option.
One week later, I received my replacement iPhone 6 and disappointment again. I had a faulty lock button! It was wobbly and had sort of a "double click" action instead of that solid click I love from Apple products.
So, I called support again; this time choosing Apple Care support. The rep was amazing and explained to me that I was actually allowed to go to a local store for a replacement and so, she set me up with a special case number to replace my phone at my local Apple Store.
One week later, I went and replaced my phone. All the buttons worked. Everything seemed well so I went home. Unfortunately, that night I discovered a single dead pixel right in the center of the screen! So, I make another appointment at the apple store set for the next week which leads to today...
At the Apple store today, they agreed that my phone had a dead pixel but they would not be replacing my phone. Instead, they would replace the screen. I was a bit upset but I had no choice but to settle for it.
Two hours later, I received my "fixed" phone and lo and behold, there's freakin dust under the replacement panel. It was a tiny speck in the lower left corner that was hardly noticeable but I was still upset. The rep was very apologetic at this point and offered to give me a replacement. A free replacement, wow, that's great I thought. So, I agreed.
Too bad my third replacement had an iffy home button. While it works, it doesn't have that solid click and produces a very weird sound as if it's "crackling". It's hard to describe but I told the rep and he insisted that he couldn't feel or hear a difference. He "assured" me "100%" that the home button is just like that and wouldn't be a problem which meant he wasn't bringing out another replacement phone. However, I hated the crackly feel and sound to it (definitely abnormal) so I said I would rather just use my "old" iPhone 6 with the barely noticeable speck of dust.
However, he said that the replacement process already went through so I would HAVE to take this faulty phone instead of my LESS faulty old phone! I told him I would rather deal with a speck of dust I can't see instead of a terrible home button that I would have to experience every 10 minutes. But alas, I still had to take the replacement.
So here I am with my fourth iPhone 6 with a terrible crackly home button and I have no idea what to do anymore. I love the functionality of the iPhone 6, and Apple customer service has been great but the fact remains that I still don't have a 1000 dollar iPhone 6 that works as intended. What should my next step be in this case?
TL;DR: I've had to replace my iPhone 6 three times and replace the screen once, yet I still have a faulty iPhone 6 that the Apple store refused to acknowledge as faulty and replaceable. What should I do?
While some of you might not believe my unfortunate story, I really need to vent my frustrations and receive feedback on what I should do.
BEWARE: Wall of text incoming.
So my story starts with me pre-ordering my iPhone 6 through the online store. While I was saddened that I had to wait 1 week after the launch date to receive my phone, it didn't bother me too much. However, disappointment struck as soon as I opened the box.
My first iPhone 6 had a scratch on the screen STRAIGHT out of the box. It was directly below the front camera and appeared to be underneath the oleophobic coating. Meaning, the panel was scratched in manufacturing before the coating was even applied. Pretty unacceptable if you ask me knowing Apple's reputation for quality.
So, I called the online store customer service and I requested for a replacement to which they obliged. HOWEVER, for some reason, the rep told me that I'm not allowed to go a local apple store to replace it since I bought it online. I would have to order a replacement through the online store. This seemed very odd to me but I went along with it since it was an express replacement option.
One week later, I received my replacement iPhone 6 and disappointment again. I had a faulty lock button! It was wobbly and had sort of a "double click" action instead of that solid click I love from Apple products.
So, I called support again; this time choosing Apple Care support. The rep was amazing and explained to me that I was actually allowed to go to a local store for a replacement and so, she set me up with a special case number to replace my phone at my local Apple Store.
One week later, I went and replaced my phone. All the buttons worked. Everything seemed well so I went home. Unfortunately, that night I discovered a single dead pixel right in the center of the screen! So, I make another appointment at the apple store set for the next week which leads to today...
At the Apple store today, they agreed that my phone had a dead pixel but they would not be replacing my phone. Instead, they would replace the screen. I was a bit upset but I had no choice but to settle for it.
Two hours later, I received my "fixed" phone and lo and behold, there's freakin dust under the replacement panel. It was a tiny speck in the lower left corner that was hardly noticeable but I was still upset. The rep was very apologetic at this point and offered to give me a replacement. A free replacement, wow, that's great I thought. So, I agreed.
Too bad my third replacement had an iffy home button. While it works, it doesn't have that solid click and produces a very weird sound as if it's "crackling". It's hard to describe but I told the rep and he insisted that he couldn't feel or hear a difference. He "assured" me "100%" that the home button is just like that and wouldn't be a problem which meant he wasn't bringing out another replacement phone. However, I hated the crackly feel and sound to it (definitely abnormal) so I said I would rather just use my "old" iPhone 6 with the barely noticeable speck of dust.
However, he said that the replacement process already went through so I would HAVE to take this faulty phone instead of my LESS faulty old phone! I told him I would rather deal with a speck of dust I can't see instead of a terrible home button that I would have to experience every 10 minutes. But alas, I still had to take the replacement.
So here I am with my fourth iPhone 6 with a terrible crackly home button and I have no idea what to do anymore. I love the functionality of the iPhone 6, and Apple customer service has been great but the fact remains that I still don't have a 1000 dollar iPhone 6 that works as intended. What should my next step be in this case?
TL;DR: I've had to replace my iPhone 6 three times and replace the screen once, yet I still have a faulty iPhone 6 that the Apple store refused to acknowledge as faulty and replaceable. What should I do?
