I would just like to explain my situation. This is what I have. I have the Mid 2012 13 inch Macbook pro. It is the 2.5 GHz i5, intel HD 4000 graphics, 16gb of ddr3 and a 1tb hdd. MacBook was purchased September 2012
In the first six months I had the hdd cable replaced under warranty. Then a month or so later I had a failed hdd. I replaced the hdd myself with a 1tb. Fast forward to March of 2014 the Hdd cable went out again and I paid apple $60 for a fix. The problems I am having irritate the crap out of me. Then that same month this issue happened. I would open up the MacBook from sleep and it would have a grayish haze over the screen. It would lock up and not let me enter my password. Sometimes it would resolve it self. I thought it was a software issue because I had just done an update for Mavericks and Apple snuck in a update for a 13 inch Retina display even though my model didn't have a retina display. So after multiple restores and attempts to fix the issue I lived with it. Eventually a week later it would work perfectly if you adjusted the screen and held it at a certain angle, then about five minute later it would need to be adjusted again. I then did the Apple hardware test and had perfect results. I took it in to the geniuses they did some tests and all the hardware passed. The genius who was splitting time between me and four other customers while no other employees or managers would get him any help from the back, thought it may have been a pinched cable from the last hdd cable fix. He asked to have me let them keep it over night. I said ok. The store calls me back three days later and said its the screen going out and they would need $321 to fix. I declined. The laptop was less then 18 months old at the time.
I receive an email asking about my experience and said how the Genius I worked with was very pleasant and helpful, but my experienced stunk. I got a call from the manager asking very rudely how could I give her store such a low rating, and I explained how I was told the issue three days later instead of the next next day like I was informed, how its impossible to get through the automated system to actually talk to an employee, how multiple repairs have been done, and I was unhappy with a very expensive laptop being useless less then 18 months after it was purchased. She abruptly ended the conversation.
I picked up my laptop and received angry glares from this same manager.
A few days later I received another email asking about my experience. I gave it the same rating and said how rude the manager was to me. I received a chat conversation asking if Apple could help fix my problem. I explained how they could that I think with all the trouble that I have been through they should take care of it. They asked for some time and gave me a claim number.
a few weeks had passed it was late April and I had a phone call from someone at corporate and they said they would take care of it. I explained that it would be a few weeks before I could make it in. I brought it in the first week of June. They check it in and say it will be fixed. I get a call the next day asking for me to pay $321 for the repair. I was a little annoyed, but assumed it was a mix up. After several attempts to call the store and speak with an actual manager the same lady calls me back we have a disagreement and she says she can not honor what the corporate employee had told me, but she could deduct the hdd cable repair from the $321 if I had it fixed. Needless to say after months of Apple holding me in limbo it is not fixed and I just received the laptop back on October 9th.
I have a 2008 iMac, 2 of those same laptops which were bought at the same time one for my wife and one for me, every other model of iPhone since the 3gs, two mac minis for HTPCs, an iPad mini retina and close to $5,000 in software and movies from the app and iTunes stores. After arguing with the manager I explained the situation and how much I was vested into the apple philosophy. Her response was that apple can't treat customers who spend lots of money with them different then any other customers.
I am not happy and very frustrated.
In the first six months I had the hdd cable replaced under warranty. Then a month or so later I had a failed hdd. I replaced the hdd myself with a 1tb. Fast forward to March of 2014 the Hdd cable went out again and I paid apple $60 for a fix. The problems I am having irritate the crap out of me. Then that same month this issue happened. I would open up the MacBook from sleep and it would have a grayish haze over the screen. It would lock up and not let me enter my password. Sometimes it would resolve it self. I thought it was a software issue because I had just done an update for Mavericks and Apple snuck in a update for a 13 inch Retina display even though my model didn't have a retina display. So after multiple restores and attempts to fix the issue I lived with it. Eventually a week later it would work perfectly if you adjusted the screen and held it at a certain angle, then about five minute later it would need to be adjusted again. I then did the Apple hardware test and had perfect results. I took it in to the geniuses they did some tests and all the hardware passed. The genius who was splitting time between me and four other customers while no other employees or managers would get him any help from the back, thought it may have been a pinched cable from the last hdd cable fix. He asked to have me let them keep it over night. I said ok. The store calls me back three days later and said its the screen going out and they would need $321 to fix. I declined. The laptop was less then 18 months old at the time.
I receive an email asking about my experience and said how the Genius I worked with was very pleasant and helpful, but my experienced stunk. I got a call from the manager asking very rudely how could I give her store such a low rating, and I explained how I was told the issue three days later instead of the next next day like I was informed, how its impossible to get through the automated system to actually talk to an employee, how multiple repairs have been done, and I was unhappy with a very expensive laptop being useless less then 18 months after it was purchased. She abruptly ended the conversation.
I picked up my laptop and received angry glares from this same manager.
A few days later I received another email asking about my experience. I gave it the same rating and said how rude the manager was to me. I received a chat conversation asking if Apple could help fix my problem. I explained how they could that I think with all the trouble that I have been through they should take care of it. They asked for some time and gave me a claim number.
a few weeks had passed it was late April and I had a phone call from someone at corporate and they said they would take care of it. I explained that it would be a few weeks before I could make it in. I brought it in the first week of June. They check it in and say it will be fixed. I get a call the next day asking for me to pay $321 for the repair. I was a little annoyed, but assumed it was a mix up. After several attempts to call the store and speak with an actual manager the same lady calls me back we have a disagreement and she says she can not honor what the corporate employee had told me, but she could deduct the hdd cable repair from the $321 if I had it fixed. Needless to say after months of Apple holding me in limbo it is not fixed and I just received the laptop back on October 9th.
I have a 2008 iMac, 2 of those same laptops which were bought at the same time one for my wife and one for me, every other model of iPhone since the 3gs, two mac minis for HTPCs, an iPad mini retina and close to $5,000 in software and movies from the app and iTunes stores. After arguing with the manager I explained the situation and how much I was vested into the apple philosophy. Her response was that apple can't treat customers who spend lots of money with them different then any other customers.
I am not happy and very frustrated.
