Its very simple, really. If Apple suspect physical damage or other kind of abuse, the warranty is voided. Just like with any other manufacturer or item. You can't expect to get free warranty repair on your car after it has clearly been in an accident. If you are unhappy with Apple's decision, its your right to contest it. Whats worthless is ranting about it on a forum.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple care is worthless
- Thread starter Airboy1466
- Start date
- Sort by reaction score
Apple Care -do not purchase Apple Care support
I agree Apple Care is worthless. I'm talking about very poor Apple Care customer service, lack of trouble-shooting knowledge, lack of empathy(blaming everything on 3rd party). Apple Care customer service (Tier1) can not even resolve the most basic of problems, they put you on hold to research the simplest of problems(which if they were trained properly-they would be able to). DO NOT BUY APPLE CARE. IT WOULD BE A MISTAKE.
I agree Apple Care is worthless. I'm talking about very poor Apple Care customer service, lack of trouble-shooting knowledge, lack of empathy(blaming everything on 3rd party). Apple Care customer service (Tier1) can not even resolve the most basic of problems, they put you on hold to research the simplest of problems(which if they were trained properly-they would be able to). DO NOT BUY APPLE CARE. IT WOULD BE A MISTAKE.
Last edited:
This is why I always use my Amex. Extends the warranty a year at no cost to me. Had a retina iPad mini go out on me for no reason just past the year mark of owning it. No questions they gave me my money back.
Really? You seriously think any car in warranty has its whole warranty voided when involved in the slightest accident? That is obviously not so.
The test is whether the component has been affected by the accident. That is partly what insurance assessors are there to assess.
Accredited repair shops are accredited so that manufacturers can have confidence that the car is repaired properly and any affected components are replaced. Then, by definition the un-replaced components still have their warranty intact.
I agree though that Apple are entitled to avoid warranty repair on a machine that hasn't been repaired, they would need to inspect and repair as necessary, that is, I suspect, what is happening here. So the screen in this case will be left as-is, or repaired at the OP's friend's cost, but it won't be repaired for free.
Equally I don't believe Apple are entitled to void the entire machine warranty unless and until they inspect and determine so much damage has occurred, or might have occurred (eg with liquid damage), that it effectively writes the machine off.
UPDATE: So my friend was contacted today by an apple rep and they apologized about the experience that he had received in the apple store, and that the employe was going by guidelines but shouldnt have voided the warranty because of the scratch and they offered to replace his current computer with one of equal value or repair his current one free of charge. So i guess apple isnt to blame just be careful when going into an apple store and getting your computer inspected.
There's something obviously missing from your story...they wouldn't void warranty from normal wear and tear.
My old MBP had several dents in it, and without any issues Apple replaced my logicboard even AFTER my AC expired.
yup, since I had no previous repairs on that laptop they covered it 4-5 months after my applecare expired! very nice of them
I think you missed the point, they didn't void due to scratches etc, they extended a complementary repair. Hugely illogical for an organisation to be deliberately expiring service agreements yet giving complementary repairs to those very machines.
Ditto this! My old MBP also has some cosmetic damage (minor scratches on the aluminum, bent "ears", etc), and I got free repairs for a hard drive cable for a year and a half after AppleCare expired. There are always ignorant Geniuses, by I've had a good experience for the most part.
It's funny how people recognize that extended warranties are not worthwhile in most circumstances, yet a large proportion of people think Applecare is worthwhile. No doubt because they think it is something other than an extended warranty.
I can see it being worthwhile in the same circumstances that extended warranties are otherwise recommended - it is a product that you have to have (say for school or work) and while you can afford to buy it, you might not be able to afford to make repairs that would leave it out of commission if not executed.
Apple wouldn't bother offering it if they weren't making money on it. You'll save money in the long run assuming the risk for hardware failures yourself. Also, as another poster mentioned, most major credit cards will add a year onto the manufacturer's warranty for purchases like this. Two years of paid-for hardware repairs is plenty in almost all cases.
I can see it being worthwhile in the same circumstances that extended warranties are otherwise recommended - it is a product that you have to have (say for school or work) and while you can afford to buy it, you might not be able to afford to make repairs that would leave it out of commission if not executed.
Apple wouldn't bother offering it if they weren't making money on it. You'll save money in the long run assuming the risk for hardware failures yourself. Also, as another poster mentioned, most major credit cards will add a year onto the manufacturer's warranty for purchases like this. Two years of paid-for hardware repairs is plenty in almost all cases.