MacBook Keeps Crashing

I put some extra RAM in, and since then the Macbook has crashed several times.

Is there anyone here that can inturpret this crash report please?

I have removed the RAM for now.

Kev

Anonymous UUID: A9769819-808C-C2CB-463A-083209171BF6

Wed Apr 22 17:58:02 2015
panic(cpu 0 caller 0xffffff80038dcc1d): Kernel trap at 0xffffff8003cfeaa4, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000100403000, CR3: 0x000000009b1be000, CR4: 0x0000000000000660
RAX: 0x0000000000000003, RBX: 0x0000000000000001, RCX: 0x00fffffe5085c748, RDX: 0xffffff801524f000
RSP: 0xffffff811b2ebdf0, RBP: 0xffffff811b2ebe20, RSI: 0xffffff8018c063b8, RDI: 0xffffff8016af1f40
R8: 0x00007fff5552ab30, R9: 0xffffff8016355ae8, R10: 0x0000000000000080, R11: 0x0000000000000287
R12: 0xffffff8003f049e0, R13: 0x0000000000000000, R14: 0xffffff8016af1f40, R15: 0xffffff8018c063b8
RFL: 0x0000000000010282, RIP: 0xffffff8003cfeaa4, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000100403000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff80df37cc50 : 0xffffff8003823139
0xffffff80df37ccd0 : 0xffffff80038dcc1d
0xffffff80df37cea0 : 0xffffff80038f4486
0xffffff80df37cec0 : 0xffffff8003cfeaa4
0xffffff811b2ebe20 : 0xffffff8003c23907
0xffffff811b2ebee0 : 0xffffff8003c237f0
0xffffff811b2ebf50 : 0xffffff8003c41a23
0xffffff811b2ebfb0 : 0xffffff80038f4c86

BSD process name corresponding to current thread: avguard-ondemand

Mac OS version:
13F1077

Kernel version:
Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64
Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA
Kernel slide: 0x0000000003600000
Kernel text base: 0xffffff8003800000
System model name: MacBookPro7,1 (Mac-F222BEC8)

System uptime in nanoseconds: 1551293567469
last loaded kext at 975399381995: com.apple.filesystems.smbfs 2.0.3 (addr 0xffffff7f85c19000, size 335872)
last unloaded kext at 402687382641: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f85c19000, size 57344)
loaded kexts:
com.avira.kext.FileAccessControl 1.0.0d1
com.Cycling74.driver.Soundflower 1.6.6
com.eltima.SyncMate.kext 0.2.5b15
com.apple.filesystems.smbfs 2.0.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.34
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.2.7f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.7
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AppleUSBOHCI 656.4.1
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOSurface 91.2
com.apple.iokit.IOBluetoothFamily 4.2.7f4
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.10
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.7
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1

Kissmyne said:

Are you using an Antivirus product? AVGuard is a process that Avira would use. If you are, to test and resolve this, start in Safe Boot(Press power button, then hold shift till Apple logo appears), this may take a couple of minutes to boot in this mode. If it boots, Log in, then drag the app to trash, and restart. I hope this works for you.

Click to expand...

I am yes.

Hmm. Has anyone else had issues with Avira?

I must admit I couldn't reboot it earlier. When pressing the power button, just got an "SOS" tone. So I shut down removed the new RAM stick and rebooted fine.

I have then replaced the RAM, making sure it is firmly pressed in - not sure it was before. Anyway so far so good.

Any other advice would be appreciated.

Kev

My MacBook looks like it has died today. Absolutely gutted. :-(

Ok got it rebooted. Yeah tried with new RAM in and out no change. I suspect it is the video card.

When it crashes, the screen becomes scrambled.

poiihy said:

Pretty sure it's the RAM.

Make sure you're using the right RAM,

and if you are, it's probably bad RAM.

You can test it with Memtest86.


Bad RAM causes all kinds of random problems so if all these problems happens right after you put the RAM in then don't suspect it's anything other than the RAM. They're RANDOM Access Memory.

Click to expand...

Totally logical. Except, (as it was my first suspicion), I removed the new memory and it worked for a while then started the same issues.

I could boot for a while then it would crash.

Last night it crashed and no matter what I tried I couldn't get it to boot, just beeped at me.

Anyway, I decided to put the new memory back in to keep it safe. I tried booting, and up it came. It's been working all day!!

Anyway I did the Memtest, it returned no errors.