Apple replaced my ibook with a macbook!

Hello everyone!

This is my first post on this site, although I have been reading for quite a while. I just wanted to share my love for apple and that they replaced my failing ibook with a brand new macbook.

I had a 1Ghz ibook G4, that after about 2 years began to have logic board issues. Since I didn't purchase applecare I paid the $300 flat repair fee to have it fixed, which came with a 90 day warranty. After about 3 months, the logic board failed again (argh) and again 2 months after that (argh!). At this point I was getting very aggrivated, and decided to send a letter to apple corporate offices letting them know I was unhappy with the service I was receiving.

Well a week after I sent my letter, I got a response from the corporate offices letting me know they had approved a brand new macbook to replace the nearly 3 year old ibook!

I just received the macbook yesterday, and couldn't be happier. It's brand a brand new C2D, and I ran the serial number and it came back as being purchased on the 12th, so it really is new and not refurbished!!

I just thought since there are so many reports of bad service from apple, that I should share my positive experience.

Thanks!!!

Oh and BTW. So far no noise at ALL coming from the logic board (I know this is usually a problem) and I am usually very sensitive to that kind of whining since I have a TV that does the same thing and it drives me absolutely batty. Hopefully it will stay that way.

http://www.apple.com/support/

It's near the bottom on the right where it says "About Your Support Coverage"

It should come up with the purchase date and warranty coverage.

Well it definitely was an aggrivating six months or so, and I'm pretty certain that the G4 logic boards are just generally faulty. However I'm very happy that Apple decided to do what they could to make it right.

My ibook was the base version, so I received the base version of the macbook.

No problem though since I was going to upgrade the harddrive and ram no matter which version I received, and I don't really have a use for a super drive since my DVD player plays video CDs.

I was very respectful, but firm in my position that I was unhappy with the service I was receiving.

Please don't take this in any way as a road map to receive a new computer, however I wanted to put it out there that it is possible and does happen if you work with the system.

Unfortunately I don't feel comfortable posting a copy of the letter (I'm afraid it might put me in violation of the legal forms I had to sign when I received the macbook) However I just stated my product history, and that I needed a machine I could depend on.

Also I sent it to their corporate offices in Cupertino, Attn: Steve Jobs (lol).

At first the video would freeze after 10 minutes of use (this would increase in frequency the more I used it) and eventually it would simply boot to a blue screen.

The second and third times the logic board failed, video failed completely and the only thing that would happen when trying to boot up would be the fan kicking on full blast.

Yeah I saw that, but at this time Apple is still not recognizing that as a legitimate problem. I would suggest (if it is the logic board) paying the $300 flat repair fee. It comes with a 90 day warranty, so if you have repeat problems it will be covered, and you will have a leg to stand on if you want to bargain for a replacement machine.