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iPhone Leads In Corporate Customer Satisfaction

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Original poster
Apr 12, 2001
63,546
30,857


According to a recent ChangeWave Research survey, while Apple's iPhone may only represent 5% of the corporate smartphone market it is top-scoring in customer satisfaction, beating out all other manufacturers with 59% of respondents saying they are "Very Satisfied" with the iPhone.


210426-corporate_smartphone_satisfaction_sm.gif



Blackberry maker Research in Motion (RIM) takes second place, though ChangeWave notes that it saw an 8-point decline from the previous survey.

Article Link
 
Article Link
https://www.macrumors.com/2008/02/28/iphone-leads-in-corporate-customer-satisfaction/
T

TheSpecialist

macrumors 6502
Jun 11, 2007
475
0
The Netherlands, Europe
This is great news, Entourage and all those other business programs are not even integrated yet and it already tops out! Imagine, when the SDK is out and the good programs for business come out. This chart could rise to 100%:rolleyes:!
 
chr1s60

chr1s60

macrumors 68020
Jul 24, 2007
2,061
1,857
California
werkedm3 said:
fail. not enough data
Click to expand...

Actually, I wouldn't be surprised if the number went up if more customers were surveyed. Regardless of how many users have each phone, if the same number are surveyed the data is still relevant and should stay close to the same as you continued to survey more and more.
 
W

werkedm3

macrumors member
Mar 28, 2007
85
0
chr1s60 said:
Actually, I wouldn't be surprised if the number went up if more customers were surveyed. Regardless of how many users have each phone, if the same number are surveyed the data is still relevant and should stay close to the same as you continued to survey more and more.
Click to expand...

Well yes and no. As always, larger survey groups provide better results, and there is no way they contacted all 5% of business users. My guess is that they surveyed different numbers for each platform.
 
PoitNarf

PoitNarf

macrumors 65816
May 28, 2007
1,220
8
Northern NJ
Obviously these so called "corporate customers" don't use enterprise level wireless authentication/encryption like 802.1X, WPA Enterprise, PEAP, LEAP, certificates, etc...
 
Rodimus Prime

Rodimus Prime

macrumors G4
Oct 9, 2006
10,136
4
to me apple's numbers are always artificially high. People are way to forgiving of its flaws. On top of that the iPhone is still the new toy so that automaticly is going to bump up those numbers. I have to say for the black berry to hold the number it has being the largest on the market is very impressive.
 
elppa

elppa

macrumors 68040
Nov 26, 2003
3,233
151
Rodimus Prime said:
to me apple's numbers are always artificially high. People are way to forgiving of its flaws. On top of that the iPhone is still the new toy so that automaticly is going to bump up those numbers. I have to say for the black berry to hold the number it has being the largest on the market is very impressive.
Click to expand...

For me though people are very picky about flaws in Apple product and gloss over them in others, so I don't think this is true really.

Also maybe the overall experience helps compensate for any small glitches, whereas this is not the case with other handsets.

Either way this survey is very impressive considering Apple hasn't really played any Enterprise or Business related cards. yet.
 
cubbie5150

cubbie5150

macrumors 6502a
Mar 4, 2007
705
216
TheSpecialist said:
This is great news, Entourage and all those other business programs are not even integrated yet and it already tops out! Imagine, when the SDK is out and the good programs for business come out. This chart could rise to 100%:rolleyes:!
Click to expand...

Unfortunately, given reports of SDK's possible delay, all we can do is "imagine"..... And sorry to beat the same ol' drum, but the iPhone, great as it is, still misses basic functions most of us feel a supposed smart phone should have.
 
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