iPhone 3G Yellow Screen Issue - Page 2

mrwizardno2 · Jul 11, 2008, 08:37 AM

This is really reinforcing my decision to keep my 1st gen iPhone!! I would be so pissed!

ddk121 · Jul 11, 2008, 08:41 AM

TBH, you can't really tell it's a yellow screen when the two iPhone's are not side by side...

uneducated dave · Jul 11, 2008, 08:44 AM

my sister's new 3G has this issue too. it honestly looks poor compared to my 2G.

Abstract · Jul 11, 2008, 08:47 AM

Quote:

Originally Posted by javadh

maybe its not a defect and all 3G phones have yellow screens... crappy screens to cut the price?

Come on. It's one thing to use a crappier screen (and I don't believe they did). It's another to get a screen with a yellow tint. A yellow tint would be considered a defect even on the cheapest, crappiest phone.

spinstorm · Jul 11, 2008, 08:47 AM

unfortunately since the iphone was released in Europe the screens have got worse.

Just look at the original iPhone guides tour video and compare it to the new one- its obvious the screens are cheaper and yellow!

I had a good complain at apple about this and executive corp relations replaced my phone a few times but they were all worse than the original us screens! In the end apple told me the screens were within spec and gave me a stick of ram as a good will gesture.

Some of the screens I had were more yellow than each other so there are varying levels and also my new 3G also has dead pixels. I will get it swapped when stock is higher as dead pixels on a phone apple will swap!

But really as far as the colour goes there is nothing you can do as it's within spec!

Spanky Deluxe · Jul 11, 2008, 08:49 AM

Right, Carphone Warehouse have now sold out of all 16GB iPhones in the region, including the ones in the warehouses so I'm going to have to wait several weeks to get a replacement one. Apple also refuse to replace it for me because I have to go through Car Phone Warehouse support. You can buy any Apple product in the world and get support through Apple unless its an iPhone bought through CPW. How daft is that?

This really is rubbish. I've gone back to my 2G iPhone for now, the yellow tint is plain horrible and cheap looking. Looks like I'll just have to wait and hope my next one isn't faulty.

uneducated dave · Jul 11, 2008, 08:53 AM

Quote:

Originally Posted by Spanky Deluxe

Apple also refuse to replace it for me because I have to go through Car Phone Warehouse support. You can buy any Apple product in the world and get support through Apple unless its an iPhone bought through CPW. How daft is that?

very odd. my 2G purchased from carphone warehouse was playing up last week, i took it to my nearest apple store and they swapped it out straight away!

Spanky Deluxe · Jul 11, 2008, 08:55 AM

This might be an over-the-phone thing. The first person I spoke to said I should take it into an Apple Store or a CPW store. Since the nearest Apple Store is about an hour and a half away by train and the nearest CPW store is 2 minutes away, I went for the latter.

spinstorm · Jul 11, 2008, 08:56 AM

I am telling you that even if you swap it then you will still have the yellow tint! It's because the screens are cheap now! I'm sorry to say it but it's true!

Apple will swap it for you in an apple store though despite what they may say on the phone. That is a fact. Providing you can convince the genius the tint is a defect. Find some dead pixels and yourl get a swap.

In the meantime enjoy the new phone and sons compare it to the old more expensive screens!

spooky2k · Jul 11, 2008, 08:58 AM

Ugh...those black bars on either side of the screen look worse than in apple's pics!

I'm sorry to hear about the yellow screen issue. It sucks to wait so long for a new product,then have it crap up on you!
I wish you luck in getting it sorted!
Dan x

zeasar · Jul 11, 2008, 08:58 AM

Quote:

Originally Posted by Spanky Deluxe

Apple also refuse to replace it for me because I have to go through Car Phone Warehouse support. You can buy any Apple product in the world and get support through Apple unless its an iPhone bought through CPW. How daft is that?

You should be able to have it exchanged, ring them again, if this one refuses, asks to talk to a higher up, and work your way up till you get them to replace it for you.

Sweetbike40 · Jul 11, 2008, 08:59 AM

OH NO. Screen issues??? I just made the decision to take the plunge and now this?

captain kaos · Jul 11, 2008, 09:04 AM

Oh dear,

This is what happens when a big company races to get the new kit out.

Im glad im waiting for a 1st gen to buy!

spooky2k · Jul 11, 2008, 09:04 AM

Quote:

Originally Posted by zeasar

You should be able to have it exchanged, ring them again, if this one refuses, asks to talk to a higher up, and work your way up till you get them to replace it for you.

Really, ring them again.

BY LAW, it's Apple who manufactured the item, and hey should replace it for you. I had this a few months back with a macbook pro. I spent many hours on the phone to trading standards, who told me to simply tell apple that I was very aware of my rights and that it would go further if they did not fix the laptop.

Needless ot say, they fixed it.
It's a shame that it came to unsaid threats of a court case, but that is what the law is for.

Phil A. · Jul 11, 2008, 09:06 AM

To me it just looks like the colour balance of the screen is set warmer. When I got my 16GB 1st gen I thought the same as it looked noticeably yellower than my 8GB one. However, after using it for a few days, It looked great and my old phone looked too blue.
The 16GB 3G one I've seen today appears to have exactly the same colour balance as my 16GB 1st gen and I can see why people who are used to the bluer screens would see it as yellow, but it's not a fault and it's not something to get stressed about and in a few days you'll get used to the warmer look of the new screens.
ATEOTD, they're not colour calibrated screens...

captain kaos · Jul 11, 2008, 09:06 AM

Quote:

Originally Posted by spooky2k

Really, ring them again.

BY LAW, it's Apple who manufactured the item, and hey should replace it for you. I had this a few months back with a macbook pro. I spent many hours on the phone to trading standards, who told me to simply tell apple that I was very aware of my rights and that it would go further if they did not fix the laptop.

Needless ot say, they fixed it.
It's a shame that it came to unsaid threats of a court case, but that is what the law is for.

Yep, it was on bbc breakfast early this week, the problem has to be taken up by the manufacture, its the law.

alFR · Jul 11, 2008, 09:07 AM

Actually, under UK law your contract is with the retailer, not the manufacturer (unless you bought direct) so it actually is CPW who have to replace it in this case.

captain kaos · Jul 11, 2008, 09:09 AM

Quote:

Originally Posted by Phil A.

To me it just looks like the colour balance of the screen is set warmer. When I got my 16GB 1st gen I thought the same as it looked noticeably yellower than my 8GB one. However, after using it for a few days, It looked great and my old phone looked too blue.
The 16GB 3G one I've seen today appears to have exactly the same colour balance as my 16GB 1st gen and I can see why people who are used to the bluer screens would see it as yellow, but it's not a fault and it's not something to get stressed about and in a few days you'll get used to the warmer look of the new screens.
ATEOTD, they're not colour calibrated screens...

yeah, good point, the screens probably are calibrated at a warmer white balance, rather than 6500k (which is bluer).

Antj29 · Jul 11, 2008, 09:10 AM

Are any of you surprised.

Apparently O2 said it was all part of the launch.. Thats why you got Piss pour service and upgrade service, it was part of O2's PR to match the pissy yellow coloured screen. ha ha ha .

Sorry that was a bad joke

nsheikh80 · Jul 11, 2008, 09:12 AM

I'm having the same yellow screen problem when compared to my 1st ge iPhone. I've posted in Apple Support Forums as well and there are a few people complaining about the problem too.

We need people to continue adding to this thread to get an understanding of whether this is the way the phones are supposed to be or if there is actually a problem.

Turning the brightness up to get rid of the yellow tint is not the answer as it degrades battery life. When I have both of my Iphones set at exactly the same brightness you can definitely see the yellow tint.

I'm not going to let this one go lightly guys, and I suggest you do the same.

Spanky Deluxe · Jul 11, 2008, 09:12 AM

Its not just a warmer tone though, its definitely yellow. The whites aren't blue or white but distinctly yellow.

Edit: Thanks nseikh80 for the *much* better photos than mine!

nsheikh80 · Jul 11, 2008, 09:14 AM

I have started a thread on the original Apple forum here, please post.

HenMaster6000 · Jul 11, 2008, 09:14 AM

me too! yellow!

Nicholas.C · Jul 11, 2008, 09:15 AM

Quote:

Originally Posted by nsheikh80

I'm having the same yellow screen problem when compared to my 1st ge iPhone. I've posted in Apple Support Forums as well and there are a few people complaining about the problem too.

We need people to continue adding to this thread to get an understanding of whether this is the way the phones are supposed to be or if there is actually a problem.

Turning the brightness up to get rid of the yellow tint is not the answer as it degrades battery life. When I have both of my Iphones set at exactly the same brightness you can definitely see the yellow tint.

I'm not going to let this one go lightly guys, and I suggest you do the same.

the screen is a little bit smaller??

Dakotafan · 09:26 AM

wow - maybe check it out before you buy it?

Jul 11, 2008, 08:37 AM	#26
mrwizardno2 macrumors 6502a Join Date: Jun 2007	This is really reinforcing my decision to keep my 1st gen iPhone!! I would be so pissed! __________________ 2.4GHz SR MacBook Pro / Matte / 4 GB ram

Jul 11, 2008, 08:47 AM	#30
spinstorm macrumors 6502a Join Date: Sep 2007	unfortunately since the iphone was released in Europe the screens have got worse. Just look at the original iPhone guides tour video and compare it to the new one- its obvious the screens are cheaper and yellow! I had a good complain at apple about this and executive corp relations replaced my phone a few times but they were all worse than the original us screens! In the end apple told me the screens were within spec and gave me a stick of ram as a good will gesture. Some of the screens I had were more yellow than each other so there are varying levels and also my new 3G also has dead pixels. I will get it swapped when stock is higher as dead pixels on a phone apple will swap! But really as far as the colour goes there is nothing you can do as it's within spec! __________________ US 8GB FW 1.0.2>iUnlock>iPhoneSIMfree>1.1.1>1.1.2>Soft upgrade 1.1.3>1.1.4 using signal.app UK 16GB FW 1.1.3 OOB>1.1.4>iPlus 1.2 unlocked!

Jul 11, 2008, 08:49 AM	#31
Spanky Deluxe Thread Starter macrumors Demi-God Join Date: Mar 2005 Location: London, UK	Right, Carphone Warehouse have now sold out of all 16GB iPhones in the region, including the ones in the warehouses so I'm going to have to wait several weeks to get a replacement one. Apple also refuse to replace it for me because I have to go through Car Phone Warehouse support. You can buy any Apple product in the world and get support through Apple unless its an iPhone bought through CPW. How daft is that? This really is rubbish. I've gone back to my 2G iPhone for now, the yellow tint is plain horrible and cheap looking. Looks like I'll just have to wait and hope my next one isn't faulty. __________________ "No, I'm from Iowa, I only work in outer space."

Jul 11, 2008, 08:55 AM	#33
Spanky Deluxe Thread Starter macrumors Demi-God Join Date: Mar 2005 Location: London, UK	This might be an over-the-phone thing. The first person I spoke to said I should take it into an Apple Store or a CPW store. Since the nearest Apple Store is about an hour and a half away by train and the nearest CPW store is 2 minutes away, I went for the latter. __________________ "No, I'm from Iowa, I only work in outer space."

Jul 11, 2008, 08:56 AM	#34
spinstorm macrumors 6502a Join Date: Sep 2007	I am telling you that even if you swap it then you will still have the yellow tint! It's because the screens are cheap now! I'm sorry to say it but it's true! Apple will swap it for you in an apple store though despite what they may say on the phone. That is a fact. Providing you can convince the genius the tint is a defect. Find some dead pixels and yourl get a swap. In the meantime enjoy the new phone and sons compare it to the old more expensive screens! __________________ US 8GB FW 1.0.2>iUnlock>iPhoneSIMfree>1.1.1>1.1.2>Soft upgrade 1.1.3>1.1.4 using signal.app UK 16GB FW 1.1.3 OOB>1.1.4>iPlus 1.2 unlocked!

Jul 11, 2008, 08:41 AM	#27
ddk121 macrumors 6502 Join Date: Apr 2006 Location: Wales, UK	TBH, you can't really tell it's a yellow screen when the two iPhone's are not side by side...

Jul 11, 2008, 08:44 AM	#28
uneducated dave macrumors newbie Join Date: Sep 2006	my sister's new 3G has this issue too. it honestly looks poor compared to my 2G.

Jul 11, 2008, 08:58 AM	#35
spooky2k macrumors 6502 Join Date: Apr 2008 Location: United Kingdom (split between South Wales and Surrey)	Ugh...those black bars on either side of the screen look worse than in apple's pics! I'm sorry to hear about the yellow screen issue. It sucks to wait so long for a new product,then have it crap up on you! I wish you luck in getting it sorted! Dan x

Jul 11, 2008, 08:59 AM	#37
Sweetbike40 macrumors 6502a Join Date: Aug 2007 Location: NY/NJ	OH NO. Screen issues??? I just made the decision to take the plunge and now this? __________________ SR MBP 17", Power Mac G5 16g iPod Touch (sold) 8g Pink Nano 3G iPhone 8g

Jul 11, 2008, 09:04 AM	#38
captain kaos macrumors 6502 Join Date: Jan 2008 Location: Sydney	Oh dear, This is what happens when a big company races to get the new kit out. Im glad im waiting for a 1st gen to buy! __________________ Ubuntu 9.10-Karmic Koala

Jul 11, 2008, 09:06 AM	#40
Phil A. macrumors Demi-God Join Date: Apr 2006 Location: Telford, UK	To me it just looks like the colour balance of the screen is set warmer. When I got my 16GB 1st gen I thought the same as it looked noticeably yellower than my 8GB one. However, after using it for a few days, It looked great and my old phone looked too blue. The 16GB 3G one I've seen today appears to have exactly the same colour balance as my 16GB 1st gen and I can see why people who are used to the bluer screens would see it as yellow, but it's not a fault and it's not something to get stressed about and in a few days you'll get used to the warmer look of the new screens. ATEOTD, they're not colour calibrated screens... __________________ MacBook Pro 2.93Ghz, 4GB \| 24" LED ACD \| iPhone 3GS 32GB Black \| ATV 160GB

Jul 11, 2008, 09:07 AM	#42
alFR macrumors 65816 Join Date: Aug 2006	Actually, under UK law your contract is with the retailer, not the manufacturer (unless you bought direct) so it actually is CPW who have to replace it in this case.

Jul 11, 2008, 09:10 AM	#44
Antj29 macrumors member Join Date: Oct 2007	Are any of you surprised. Apparently O2 said it was all part of the launch.. Thats why you got Piss pour service and upgrade service, it was part of O2's PR to match the pissy yellow coloured screen. ha ha ha . Sorry that was a bad joke

Jul 11, 2008, 09:12 AM	#45
nsheikh80 macrumors regular Join Date: May 2005 Location: London, England	I'm having the same yellow screen problem when compared to my 1st ge iPhone. I've posted in Apple Support Forums as well and there are a few people complaining about the problem too. We need people to continue adding to this thread to get an understanding of whether this is the way the phones are supposed to be or if there is actually a problem. Turning the brightness up to get rid of the yellow tint is not the answer as it degrades battery life. When I have both of my Iphones set at exactly the same brightness you can definitely see the yellow tint. I'm not going to let this one go lightly guys, and I suggest you do the same. Attached Thumbnails __________________ LinkedIn: http://www.linkedin.com/in/nsheikh Twitter: http://twitter.com/nsheikh Me: http://www.naomansheikh.com Facebook: http://bit.ly/3OE7zX

Jul 11, 2008, 09:14 AM	#47
nsheikh80 macrumors regular Join Date: May 2005 Location: London, England	Apple Yellow Screen Thread I have started a thread on the original Apple forum here, please post. __________________ LinkedIn: http://www.linkedin.com/in/nsheikh Twitter: http://twitter.com/nsheikh Me: http://www.naomansheikh.com Facebook: http://bit.ly/3OE7zX

Jul 11, 2008, 09:14 AM	#48
HenMaster6000 macrumors regular Join Date: Dec 2003	me too! yellow! __________________ MacBook Pro 2.6ghz Penryn Powerbook G4 Titanium 1Ghz 3G iPhone 16GB

Jul 11, 2008, 09:17 AM	#50
Dakotafan macrumors 6502 Join Date: Dec 2007	wow - maybe check it out before you buy it? Last edited by Dakotafan : Jul 11, 2008 at 09:26 AM.

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