"Unable to connect to Steam network"

gohome190 · May 12, 2010, 03:58 PM

Whenever I try to login to my existing steam account... It says "unable to connect to steam network". I am connected to the internet... so why is it not connecting?
thanks

tnisatard · May 12, 2010, 04:02 PM

i have the same problem too

i also have windows running on my macbook wiht steam installed, i heard that if you update steam on windows it should fix it, but i still have the problem, hopefully someone will be able to figure this out

crunchbox · May 12, 2010, 05:39 PM

Yeah, looks like I have the same problem here too...

Any help would be greatly appreciated!

Vegeta-san · May 12, 2010, 06:21 PM

I'm having the same problem. Turn off Little Snitch and it still does it...

crunchbox · May 12, 2010, 06:35 PM

Yeah I've tried on two different networks and same result...

I really can't work out what the problem is, usually don't have any problems. I wonder if there is something we all have in common?

Behind a firewalled router? Yes
Use port forwarding? Yes
In Australia? Yes
Use Little Snitch? Yes

I can login to Steam without issue via bootcamp Windows 7 on my MBP... make's no sense...

Rodus · May 12, 2010, 06:52 PM

Typical. Valve have ballsed up the Mac release, not really surprising as this is a fairly regular occurrence with them. Firewall etc seems to make no difference and at the moment even a 'create new account' isn't working. This'll probably be fixed soon in a client update.

crunchbox · May 12, 2010, 11:56 PM

So after some manic hunting around it seems the fix is to completely uninstall PeerGuardian for OSX. I had to re-download the PeerGuardian installer dmg to get the uninstaller. I ran that twice (to be sure) and then re-launched the Steam app. Immediately could log in without issues...

Hope this helps...

I remember this happening to me years ago on windows too. PG must block Steam servers. Makes sense...

Vegeta-san · May 14, 2010, 03:18 PM

Seriously? Delete PeerGuardian? There has to be a better solution...Either editing a setting in Peerguardian or configuring Steam so it doesn't run into the same problem or something....I use Peerguardian...Don't wanna delete it. Anyone have any other suggestions?

RollTide · May 15, 2010, 04:27 PM

I have installed/restarted/updated everything and whenever I try and open steam after a fresh install, this is as far as I get. I have tried multiple networks

Any Ideas!?

Conexionz · May 15, 2010, 05:12 PM

Quote:

Originally Posted by crunchbox

So after some manic hunting around it seems the fix is to completely uninstall PeerGuardian for OSX. I had to re-download the PeerGuardian installer dmg to get the uninstaller. I ran that twice (to be sure) and then re-launched the Steam app. Immediately could log in without issues...

Hope this helps...

I remember this happening to me years ago on windows too. PG must block Steam servers. Makes sense...

Quote:

Originally Posted by Vegeta-san

Seriously? Delete PeerGuardian? There has to be a better solution...Either editing a setting in Peerguardian or configuring Steam so it doesn't run into the same problem or something....I use Peerguardian...Don't wanna delete it. Anyone have any other suggestions?

I was having the same problem and had PG enabled. You don't have to delete PG, just temporarily disable PG's filters when using Steam.

Vegeta-san · May 15, 2010, 07:01 PM

Quote:

Originally Posted by Conexionz

I was having the same problem and had PG enabled. You don't have to delete PG, just temporarily disable PG's filters when using Steam.

DUDE YOU FUC*ING ROCK! WIN! TOTALLY WORKED!

ethan86 · May 15, 2010, 09:05 PM

I'm having the same problem when I try to install Steam (it looks similar to what's in Rolltide's picture). The thing is, I don't have PeerGuardian installed (never heard of it either). I've tried running the installer with my iMac wirelessly connected to my network and hardwired into the router and modem, all with the same network error results. I've never used steam before, so I'm not really sure how to troubleshoot it. Does anyone have any ideas?

RollTide · May 15, 2010, 09:44 PM

Quote:

Originally Posted by ethan86

I'm having the same problem when I try to install Steam (it looks similar to what's in Rolltide's picture). The thing is, I don't have PeerGuardian installed (never heard of it either). I've tried running the installer with my iMac wirelessly connected to my network and hardwired into the router and modem, all with the same network error results. I've never used steam before, so I'm not really sure how to troubleshoot it. Does anyone have any ideas?

Completely in the same boat with you except I play Steam on the windows side. I don't use PG either. The main frustration is that you cannot even get to a menu TO troubleshoot!

ethan86 · May 15, 2010, 10:06 PM

I just tried reinstalling Steam and when it failed, I checked my router's logs. I didn't see anything being denied, so the router isn't the problem. Since a lot of other people are having problems, it must be on Valve's side.

gumbyx84 · May 15, 2010, 10:41 PM

Not sure if its a problem at Valve. I can log in without any issues.

knew2mack · May 15, 2010, 11:28 PM

Same problem with me too. I don't know what PeerGuardian is. Does anyone have any suggestions? I really want to take advantage of this game being free for now......

thanks

gumbyx84 · May 15, 2010, 11:36 PM

I just tired downloading a demo of World of Goo but was unable to. Said the servers were too busy to handle my request. Seems Valve servers are being hit harder then they thought. Not sure why some people (like me) can log in and other can't.

Best I can suggest is wait till Monday to see if Valve fixes the problem. If they don't, or you want to take immediate action, contact Valve tech support and complain.

The Final Cut · May 16, 2010, 12:10 AM

Quote:

Originally Posted by gohome190

Whenever I try to login to my existing steam account... It says "unable to connect to steam network". I am connected to the internet... so why is it not connecting?
thanks

looking at how pathetic steam on mac is right now, consider yourself lucky. There is basically 1 game from 3 years ago and a maxed out 20,000 mac pro probaly could not get more than 20 fps out of it.

Rodus · May 16, 2010, 06:09 AM

As a troubleshooting exercise try turning your router firewall off. At least then you'll know for sure if that's the problem or not.

gumbyx84 · May 16, 2010, 06:34 AM

Quote:

Originally Posted by The Final Cut

looking at how pathetic steam on mac is right now, consider yourself lucky. There is basically 1 game from 3 years ago and a maxed out 20,000 mac pro probaly could not get more than 20 fps out of it.

Off topic and reeks of troll.

Anyway, just tried downloading World of Goo demo and it works now. Anyone of you guys having problems tried logging in recently?

Vegeta-san · May 16, 2010, 08:43 AM

Quote:

Originally Posted by The Final Cut

looking at how pathetic steam on mac is right now, consider yourself lucky. There is basically 1 game from 3 years ago and a maxed out 20,000 mac pro probaly could not get more than 20 fps out of it.

Might wanna look into something being wrong with your machine bro. I've got a late 2006 2.33 Ghz MBP that is running Portal on high with no problems. Don't know how to bring up the console and figure out the FPS, but I can visually tell you its hitting higher than 30 FPS.

HackDaBox · May 16, 2010, 11:32 PM

If you have peer guardian installed you must disable it by doing this...

Start Peer Guardian , control click on the icon in the Dock. Choose Disable Filters. Quit Peer Guardian. Try Steam again !

Now you still need to make a new empty folder called Steam in your Application Support folder which is inside your Library folder which is inside your account name !

Go to Finder then Double click on your account name ( which has a little house next to it in the sidebar of Finder ) , Double click on Library , Double Click on Application Support. Now control click or right click and choose New Folder , finally rename the new folder to Steam.

The full path is yourusername/Library/Application Support/Steam.

Enjoy !

HackDaBox!

icBigMike · 09:14 AM

same problem. I don't have PG installed. Just started happening after steam auto updated itself when I opened the app.

edit:
Fixed. I turned Airport Off...then started steam app in offline mode. Started fine. Then turned Airport ON, In steam - Account - Go Online, it restarted the steam app, and I was able to log in just fine.

sandman42 · May 29, 2010, 01:19 PM

Quote:

Originally Posted by icBigMike

same problem. I don't have PG installed. Just started happening after steam auto updated itself when I opened the app.

edit:
Fixed. I turned Airport Off...then started steam app in offline mode. Started fine. Then turned Airport ON, In steam - Account - Go Online, it restarted the steam app, and I was able to log in just fine.

Same problem after today's update, essentially same solution worked for me too: after turning Airport off and starting Steam off line, I quit it myself, enabled Airport, then restarted Steam and was able to connect. Thanks!!

toolbox · May 30, 2010, 03:07 AM

Mine was doing this, turns out i had firewall rules in my router that were killing the connection. Now all is good

May 12, 2010, 03:58 PM	#1
gohome190 macrumors regular Join Date: Feb 2007	"Unable to connect to Steam network" Whenever I try to login to my existing steam account... It says "unable to connect to steam network". I am connected to the internet... so why is it not connecting? thanks
	0

May 12, 2010, 06:52 PM	#6
Rodus macrumors 6502a Join Date: Oct 2008 Location: Midlands, UK	Typical. Valve have ballsed up the Mac release, not really surprising as this is a fairly regular occurrence with them. Firewall etc seems to make no difference and at the moment even a 'create new account' isn't working. This'll probably be fixed soon in a client update. __________________ 27" iMac i5, iPad, iPhone 4S John Pierce: After growing wildly for years, the field of computing appears to be reaching its infancy.
	0

May 12, 2010, 11:56 PM	#7
crunchbox macrumors newbie Join Date: Feb 2008 Location: Brisbane, Australia	FIX: Steam unable to connect - Stuck in Offline mode So after some manic hunting around it seems the fix is to completely uninstall PeerGuardian for OSX. I had to re-download the PeerGuardian installer dmg to get the uninstaller. I ran that twice (to be sure) and then re-launched the Steam app. Immediately could log in without issues... Hope this helps... I remember this happening to me years ago on windows too. PG must block Steam servers. Makes sense...
	0

May 15, 2010, 04:27 PM	#9
RollTide macrumors 6502 Join Date: Mar 2006 Location: Alabama	I have installed/restarted/updated everything and whenever I try and open steam after a fresh install, this is as far as I get. I have tried multiple networks Any Ideas!? Attached Thumbnails __________________ Peter: Fox has one of those new reality shows at eight, "Fast animals, slow children"
	0

May 15, 2010, 10:41 PM	#15
gumbyx84 macrumors 6502 Join Date: Dec 2008	Not sure if its a problem at Valve. I can log in without any issues. __________________ MBP 4,1 (Mid 2008), 2.4Ghz C2D, 4GB RAM, 350GB HD Gaming Consoles: NES, Genesis w/ Sega CD, SNES, Saturn, N64, Xbox (modded w/ XBMC), Wii, PS3, DS Lite, DSi XL, 3DS, PSP (2k, hacked)
	0

May 12, 2010, 04:02 PM	#2
tnisatard macrumors 6502 Join Date: Apr 2008	i have the same problem too i also have windows running on my macbook wiht steam installed, i heard that if you update steam on windows it should fix it, but i still have the problem, hopefully someone will be able to figure this out
	0

May 12, 2010, 05:39 PM	#3
crunchbox macrumors newbie Join Date: Feb 2008 Location: Brisbane, Australia	Yeah, looks like I have the same problem here too... Any help would be greatly appreciated!
	0

May 12, 2010, 06:21 PM	#4
Vegeta-san macrumors 6502 Join Date: Aug 2006	I'm having the same problem. Turn off Little Snitch and it still does it...
	0

May 12, 2010, 06:35 PM	#5
crunchbox macrumors newbie Join Date: Feb 2008 Location: Brisbane, Australia	Yeah I've tried on two different networks and same result... I really can't work out what the problem is, usually don't have any problems. I wonder if there is something we all have in common? Behind a firewalled router? Yes Use port forwarding? Yes In Australia? Yes Use Little Snitch? Yes I can login to Steam without issue via bootcamp Windows 7 on my MBP... make's no sense...
	0

May 14, 2010, 03:18 PM	#8
Vegeta-san macrumors 6502 Join Date: Aug 2006	Seriously? Delete PeerGuardian? There has to be a better solution...Either editing a setting in Peerguardian or configuring Steam so it doesn't run into the same problem or something....I use Peerguardian...Don't wanna delete it. Anyone have any other suggestions?
	0

May 15, 2010, 09:05 PM	#12
ethan86 macrumors member Join Date: Jul 2009	I'm having the same problem when I try to install Steam (it looks similar to what's in Rolltide's picture). The thing is, I don't have PeerGuardian installed (never heard of it either). I've tried running the installer with my iMac wirelessly connected to my network and hardwired into the router and modem, all with the same network error results. I've never used steam before, so I'm not really sure how to troubleshoot it. Does anyone have any ideas?
	0

May 15, 2010, 10:06 PM	#14
ethan86 macrumors member Join Date: Jul 2009	I just tried reinstalling Steam and when it failed, I checked my router's logs. I didn't see anything being denied, so the router isn't the problem. Since a lot of other people are having problems, it must be on Valve's side.
	0

May 15, 2010, 11:28 PM	#16
knew2mack macrumors regular Join Date: Sep 2009 Location: The Beach	Same problem with me too. I don't know what PeerGuardian is. Does anyone have any suggestions? I really want to take advantage of this game being free for now...... thanks
	0

May 15, 2010, 11:36 PM	#17
gumbyx84 macrumors 6502 Join Date: Dec 2008	I just tired downloading a demo of World of Goo but was unable to. Said the servers were too busy to handle my request. Seems Valve servers are being hit harder then they thought. Not sure why some people (like me) can log in and other can't. Best I can suggest is wait till Monday to see if Valve fixes the problem. If they don't, or you want to take immediate action, contact Valve tech support and complain. __________________ MBP 4,1 (Mid 2008), 2.4Ghz C2D, 4GB RAM, 350GB HD Gaming Consoles: NES, Genesis w/ Sega CD, SNES, Saturn, N64, Xbox (modded w/ XBMC), Wii, PS3, DS Lite, DSi XL, 3DS, PSP (2k, hacked)
	0

May 16, 2010, 06:09 AM	#19
Rodus macrumors 6502a Join Date: Oct 2008 Location: Midlands, UK	As a troubleshooting exercise try turning your router firewall off. At least then you'll know for sure if that's the problem or not. __________________ 27" iMac i5, iPad, iPhone 4S John Pierce: After growing wildly for years, the field of computing appears to be reaching its infancy.
	0

May 16, 2010, 11:32 PM	#22
HackDaBox macrumors newbie Join Date: Nov 2009	Complete Fix , Tested on my iMac and Macbook Pro ! If you have peer guardian installed you must disable it by doing this... Start Peer Guardian , control click on the icon in the Dock. Choose Disable Filters. Quit Peer Guardian. Try Steam again ! Now you still need to make a new empty folder called Steam in your Application Support folder which is inside your Library folder which is inside your account name ! Go to Finder then Double click on your account name ( which has a little house next to it in the sidebar of Finder ) , Double click on Library , Double Click on Application Support. Now control click or right click and choose New Folder , finally rename the new folder to Steam. The full path is yourusername/Library/Application Support/Steam. Enjoy ! HackDaBox!
	0

May 29, 2010, 09:08 AM	#23
icBigMike macrumors newbie Join Date: Sep 2009 Location: Chicago	same problem. I don't have PG installed. Just started happening after steam auto updated itself when I opened the app. edit: Fixed. I turned Airport Off...then started steam app in offline mode. Started fine. Then turned Airport ON, In steam - Account - Go Online, it restarted the steam app, and I was able to log in just fine. __________________ 13" MBP, 2.53GHz, 8 GB RAM, 256GB Samsung SSD; 3G iPad 2 32GB Black, iPad2 16GB Black Wifi , iPhone 4 16GB, Linux Engineer Last edited by icBigMike; May 29, 2010 at 09:14 AM.
	0

May 30, 2010, 03:07 AM	#25
toolbox macrumors 68020 Join Date: Oct 2007 Location: Australia (WA)	Mine was doing this, turns out i had firewall rules in my router that were killing the connection. Now all is good __________________ 2009 iMac 27 inch \| i7 2.8 \| 1 TB \| 16GB DDR3 iPhone 3gs \| iPhone 4 \| iPhone 4s \| iPad 1 \| iPad 2
	0

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