kernal panic help

[lukoson]

Hello,
Over the last week I've had 2 of what I have now discovered are called "kernal panics". I've had this SR 2.2 for about a year and a half. I had one prior to installing SL last week 1 this week after installing SL. Other than the "You must restart your computer" message following the crash I've not noticed any other problems. I have not installed any RAM or other hardware. I've pasted the kernal panic report with the hope that someone might be able to help decipher what it means and what the issue might be. thanks for the help!

Interval Since Last Panic Report: 62630 sec
Panics Since Last Report: 1
Anonymous UUID: 996DB563-C714-44DE-802E-38045326CE4D

Thu Sep 3 20:51:08 2009
panic(cpu 1 caller 0x2a6ac2): Kernel trap at 0x00250f40, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x001bc9dc, CR3: 0x3d82f000, CR4: 0x00000660
EAX: 0x001bc9d8, EBX: 0x00000001, ECX: 0x21000000, EDX: 0x00000001
CR2: 0x001bc9dc, EBP: 0x30363688, ESI: 0x081c6564, EDI: 0x001bc9d8
EFL: 0x00010206, EIP: 0x00250f40, CS: 0x00000008, DS: 0x05db0010
Error code: 0x00000000

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x303634a8 : 0x21acfa (0x5ce650 0x303634dc 0x223156 0x0)
0x303634f8 : 0x2a6ac2 (0x590a50 0x250f40 0xe 0x590c1a)
0x303635d8 : 0x29c968 (0x303635f0 0x30363628 0x30363688 0x250f40)
0x303635e8 : 0x250f40 (0xe 0x48 0x30360070 0x290010)
0x30363688 : 0x26c6d4 (0x1bc9d8 0x8 0x303636d8 0x1208825)
0x303636c8 : 0x26efce (0x81c656c 0x0 0x0 0x9d000)
0x30363708 : 0x4a0a93 (0x81c6564 0x0 0x0 0x0)
0x30363728 : 0x2d942c (0x81c0534 0x0 0x0 0x2)
0x30363788 : 0x2d9597 (0x81c0534 0x1 0x0 0x29b50a)
0x303637d8 : 0x2dd1ad (0x0 0x823024 0x4a600fc0 0x0)
0x30363848 : 0x418b2f (0x0 0x34 0x303638bc 0x874c918)
0x30363908 : 0x4210d4 (0x5c0c004 0x89e2378 0x30363f08 0x30363a48)
0x30363a78 : 0x2f6738 (0x30363a98 0x3 0x30363ac8 0x57ce42)
0x30363ac8 : 0x2d4789 (0x89e2378 0x30363df4 0x30363f08 0x6a28554)
0x30363b58 : 0x2d55bb (0x30363ddc 0x100 0x30363dfc 0x0)
0x30363c18 : 0x2e470f (0x30363ddc 0x395668e8 0x28 0x30363c98)
0x30363d88 : 0x2e4b52 (0x57f590 0x1 0x0 0x0)
0x30363f48 : 0x2e4beb (0x57f590 0x1 0x0 0x0)
0x30363f78 : 0x4ed85f (0x6c74000 0x68a3168 0x6a28494 0x0)
0x30363fc8 : 0x29d3fd (0x68a3164 0x7fff 0x10 0x68a3164)
Backtrace continues...

BSD process name corresponding to current thread: backupd

Mac OS version:
10A432

Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)

System uptime in nanoseconds: 19723255354443
unloaded kexts:
com.apple.iokit.IOUSBMassStorageClass 2.5.0 (addr 0x300dd000, size 0x45056) - last unloaded 18208887433834
loaded kexts:
com.cisco.nke.ipsec 2.0.1
com.eltima.SyncMate.kext 0.2.4b9
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.filesystems.autofs 2.1.0
com.apple.filesystems.msdosfs 1.6
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.driver.AppleHDA 1.7.4a1
com.apple.driver.AppleBacklight 170.0.2
com.apple.GeForce 6.0.0
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AirPort.Atheros 411.19.4
com.apple.driver.AppleIRController 161
com.apple.kext.AppleSMCLMU 1.4.5d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.driver.AppleUSBTrackpad 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.iokit.SCSITaskUserClient 2.5.0
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.5.0 - last loaded 19684528036320
com.apple.iokit.IOUSBMassStorageClass 2.5.0
com.apple.driver.IOBluetoothHIDDriver 2.2f18
com.apple.driver.AppleHIDMouse 1.3.0f1
com.apple.driver.CSRUSBBluetoothHCIController 2.2f18
com.apple.driver.AppleUSBBluetoothHCIController 2.2f18
com.apple.iokit.IOBluetoothFamily 2.2f18
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.nvidia.nv50hal 6.0.0
com.apple.NVDAResman 6.0.0
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.iokit.IOBluetoothSerialManager 2.2f18
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.0
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IONetworkingFamily 1.8
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
System Profile:
Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB, SMC 1.16f10
Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 128 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.0.19.4
Bluetooth: Version 2.2.0f18, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x021a, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000

[Kat King123]

where u backing up while it happened?

[lukoson]

Originally Posted by Kat King123

where u backing up while it happened?

no. the first time I was actually watching an ad on the apple website. I can't remember what I was doing the second time but I don't think I was doing a backup.

[Eric S.]

The fact that backupd was the current thread probably means that Time Machine was running at the time of the crash, but that may have nothing to with the cause. A page fault may indicate some kind of memory problem, but without knowing the symbolic references that correspond to those addresses there's probably nothing definitive that can be said.

[lukoson]

I was having trouble w/ time machine this week so it may have been at one of those moments when I was trying to figure it out. Anyway thanks for the help. I'll definitely take note of exactly I was doing if it happens again.

[lukoson]

Hi All,
I just had another kernal panic that froze the computer and forced me to restart. This is the third one in about 3 weeks. Before that I've never had any such problems so I'm starting to get worried about it. I'm pasting the results and was hoping that someone might be able to tell me what might be going on. I was simply browsing macrumors when this one occurred. Although, I should also say that Microsoft Office 2008 crashed on me just a few minutes before that.
Thanks for any insights.

Fri Sep 11 20:52:15 2009
panic(cpu 0 caller 0x296219): Releasing non-exclusive RW lock without a reader refcount!
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x2ed33d30 : 0x21acfa (0x5ce650 0x2ed33d64 0x223156 0x0)
0x2ed33d80 : 0x296219 (0x58eca5 0x29b2e8 0x63f0008 0x0)
0x2ed33da8 : 0x4180e4 (0x63f0008 0x2 0x2ed33de8 0x4182c5)
0x2ed33de8 : 0x42a3d5 (0x63f0008 0x2 0x0 0x40)
0x2ed33e18 : 0x2de834 (0x9604314 0x2ed33ea8 0x68 0x2ed33efc)
0x2ed33e78 : 0x42cd43 (0x4479bd8 0x0 0x42a346 0x2ed33ea8)
0x2ed33ee8 : 0x2e02c4 (0x4479bd8 0x2 0x4372004 0x0)
0x2ed33f08 : 0x2dcb55 (0x4479bd8 0x0 0x1 0x18b4c)
0x2ed33f48 : 0x2e9954 (0x1 0x2e0285 0x0 0x0)
0x2ed33f78 : 0x4ed85f (0x4661d20 0x3ee17e8 0x4371f44 0x1)
0x2ed33fc8 : 0x29d3fd (0x3ee17e4 0x1 0x10 0x403a724)

BSD process name corresponding to current thread: launchd

Mac OS version:
10B504

Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)

System uptime in nanoseconds: 26366120334347
unloaded kexts:
com.apple.driver.IOBluetoothHIDDriver 2.2.1f7 (addr 0x34ddd000, size 0x49152) - last unloaded 25864858419973
loaded kexts:
com.cisco.nke.ipsec 2.0.1
com.eltima.SyncMate.kext 0.2.4b9
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.filesystems.autofs 2.1.0
com.apple.filesystems.msdosfs 1.6
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 6.0.2
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleHDA 1.7.4a1
com.apple.driver.AppleBacklight 170.0.2
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.iokit.AppleYukon2 3.1.14b1
com.apple.driver.AirPort.Atheros 411.19.4
com.apple.kext.AppleSMCLMU 1.4.5d1
com.apple.driver.AppleIRController 161
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.ACPI_SMC_PlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.driver.AppleUSBTrackpad 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.iokit.SCSITaskUserClient 2.5.1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.driver.AppleHIDMouse 1.3.0f1 - last loaded 21299877169770
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.nvidia.nv50hal 6.0.2
com.apple.NVDAResman 6.0.2
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IONetworkingFamily 1.8
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.driver.CSRUSBBluetoothHCIController 2.2.1f7
com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
com.apple.iokit.IOBluetoothFamily 2.2.1f7
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0

[Chrysaor]

Most likely caused by Cisco (VPN?) client or Syncmate.

[lukoson]

Originally Posted by Chrysaor

Most likely caused by Cisco (VPN?) client or Syncmate.

I use Cisco VPN to get online at school but I'm home now and was not using it. I think I had quit the program too. Don't know what Syncmate is. Are you suggesting though the possibility that it could be a software issue? I thought that they were hardware related?

[celticpride678]

Originally Posted by lukoson

I use Cisco VPN to get online at school but I'm home now and was not using it. I think I had quit the program too. Don't know what Syncmate is. Are you suggesting though the possibility that it could be a software issue? I thought that they were hardware related?

Most of the time they are related to software. There is no report of any possible hardware failure. So, according to this, http://mac.eltima.com/sync-mac.html, that is what sync mate it. Remove it if not needed. Same deal with VPN.

A perfect example is when I had my kernel panic, it was caused by anti-virus application, removed it and not one kernel panic since (around 3 months). Sometimes Macs don't work well with applications that cause issues.

[lukoson]

I just did a search and there is no program or file labeled syncmate on my computer

[celticpride678]

Download and install AppCleaner and try and see if it picks anything up. It has to be somewhere there.

Before that, go to USERS/YOUR USER NAME/LIBRARY/PREFERENCES and look for something that begins with com.eltima.SyncMate or similar.

[lukoson]

Originally Posted by celticpride678

Download and install AppCleaner and try and see if it picks anything up. It has to be somewhere there.

Before that, go to USERS/YOUR USER NAME/LIBRARY/PREFERENCES and look for something that begins with com.eltima.SyncMate or similar.

yep. I found a file com.eltima.SyncMate.plist

should i just delete it?

Thanks for all your help here.

[celticpride678]

Originally Posted by lukoson

yep. I found a file com.eltima.SyncMate.plist

should i just delete it?

Thanks for all your help here.

Yes. And report back, please.

Remember to trash it, empty trash and then restart before continuing.

We'll then go from there.

[lukoson]

just found a similar file syncmateStarter.plist in the LaunchAgents folder and a file called com.mozy.backup.plist in the LaunchDaemons folder. When I had the 2nd kernal panic someone wondered if I had the problem while trying to backup. I wasn't but I did recently delete mozy since I wasn't using it and wonder if that might also be related. Should I delete these 2 files as well?

[celticpride678]

Originally Posted by lukoson

just found a similar file syncmateStarter.plist in the LaunchAgents folder and a file called com.mozy.backup.plist in the LaunchDaemons folder. When I had the 2nd kernal panic someone wondered if I had the problem while trying to backup. I wasn't but I did recently delete mozy since I wasn't using it and wonder if that might also be related. Should I delete these 2 files as well?

Yes. All .plist files are safe to delete. However, please keep in mind that, if the application is still installed and in use, all settings and options inside that application will be set to default.

While at it, look for a VPN .plist file and remove that too. Try and get rid of all possibilities. Remove anything else that you have questions about to, or post them here.

[lukoson]

ok. done. deleted those files plus one called rapiback that seems to also be linked with the eltima sync program. I emptied the trash and restarted.

[celticpride678]

Originally Posted by lukoson

ok. done. deleted those files plus one called rapiback that seems to also be linked with the eltima sync program. I emptied the trash and restarted.

Now just try and see if a kernel panic pops up. Nothing else than that.

[Chrysaor]

You need to delete the kernel extensions. Plist file only store settings etc. Also, it doesn't matter whether you use the programs or not, drivers are loaded on boot which may cause your kernel panic.
Open System profiler>Software>Extensions, find the entries for cisco and syncmate. Look for location and remove it from there.

[lukoson]

if I use the Cisco VPN should I still delete the extension. I guess if its causing the freezes I'll get rid of it but can I delete the extension and still use VPN?

[Chrysaor]

If you delete the kext, it won't work probably.
Take it out for a while if you are not using (restart after removing), see if thats the cause of the panics.

[lukoson]

OK. Thanks again to you both for all your help!!!

[celticpride678]

Originally Posted by lukoson

OK. Thanks again to you both for all your help!!!

No problem. If you ever have another kernel panic, just post back here and someone will help you out.

[shakenmartini]

Originally Posted by lukoson

if I use the Cisco VPN should I still delete the extension. I guess if its causing the freezes I'll get rid of it but can I delete the extension and still use VPN?

I'm almost sure it is your cisco VPN software. I had this problem with the cisco VPN software where it would kernel panic my machine. Basically any intense network traffic while the VPN is running will kernel panic the computer. TimeMachine for example which uses the network intensely is a good example of a process that will KP your computer with older cisco VPN versions.

Upgrade to the latest version to fix the issue.