Solution to driver not working!

alex1913 · Sep 27, 2009, 05:10 PM

Let me backtrack so you get the full story.

I upgraded to Snow Leopard and the HP Scan Pro software (from HP) was not working with my all in one. So I called HP and they said for technical support it would be $35.00 for 14 days of support by phone. Yea right the reason I bought a Mac was because of horrible service by HP. I tried troubleshooting myself and I could not solve the problem, I kept getting an unexpected error in the program though my printer was making some noise. So i went to the get info panel, maybe i could run it in 32 bit, there was not option. I gave up. A few days latter I go back and I saw a checkbox, launch with Rosseta, checked the boxed and it work. Meanwhile HP offered to give me a discounted printer if i sent mine in or a rip of of technical support.

The morale of this story is if your drivers don't work, don't give up, there is still hope, go to get info and change some options

Hutch98R1 · Oct 17, 2009, 02:43 AM

AWESOME!
I haven't been able to scan since upgrading to Leopard either. Then today, I bought a nice new HP printer, not even contemplating that I would have the same problem, but I did. I was about to throw both printers out the window.

Your solution worked!!! Thank you!

Sep 27, 2009, 05:10 PM	#1
alex1913 macrumors newbie Join Date: Sep 2009 Location: Long Island	Solution to driver not working! Let me backtrack so you get the full story. I upgraded to Snow Leopard and the HP Scan Pro software (from HP) was not working with my all in one. So I called HP and they said for technical support it would be $35.00 for 14 days of support by phone. Yea right the reason I bought a Mac was because of horrible service by HP. I tried troubleshooting myself and I could not solve the problem, I kept getting an unexpected error in the program though my printer was making some noise. So i went to the get info panel, maybe i could run it in 32 bit, there was not option. I gave up. A few days latter I go back and I saw a checkbox, launch with Rosseta, checked the boxed and it work. Meanwhile HP offered to give me a discounted printer if i sent mine in or a rip of of technical support. The morale of this story is if your drivers don't work, don't give up, there is still hope, go to get info and change some options __________________ Mac > PC Windows 7 = What Apple did with OS X 3 years ago

Oct 17, 2009, 02:43 AM	#2
Hutch98R1 macrumors newbie Join Date: Oct 2007	AWESOME! I haven't been able to scan since upgrading to Leopard either. Then today, I bought a nice new HP printer, not even contemplating that I would have the same problem, but I did. I was about to throw both printers out the window. Your solution worked!!! Thank you! __________________ MBP 15" 2.16GHz C2D- 3GB Samsung 24" Monitor Canon Rebel XT, 24-70mm 2.8L, 75-300mm 4, 50mm 1.8

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