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Old Sep 29, 2012, 09:43 AM   #26
thiara
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Originally Posted by SMIDG3T View Post
I went into my local Apple Store and it appears on all the iPhone 5's. That's strange. Must be something to with the layer they removed. iPhone 5's touch screen is 1 layer isn't it? Still a bit worried if I'm honest though!! But at least I found out it appears on every iPhone 5.
Just got back from the apple shop. They replaced my phone and there is no problem with the screen or green mist at the bottom of the screen. You need to call them and they will make you an appointment at the apple shop
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Old Sep 29, 2012, 10:06 AM   #27
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Just got back from the apple shop. They replaced my phone and there is no problem with the screen or green mist at the bottom of the screen. You need to call them and they will make you an appointment at the apple shop
Thanks for the update. I take it they replaced it in-store? It's just when I went to the Apple Store they guy said there was nothing they could do as I got mine online. So did you though didn't you? I'll call em' up.
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Old Sep 29, 2012, 10:19 AM   #28
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Just got back from the apple shop. They replaced my phone and there is no problem with the screen or green mist at the bottom of the screen. You need to call them and they will make you an appointment at the apple shop
As you did buy it online did Apple mention anything about it? When I asked they said the online store and Apple stores deal separately. Did you just go in and ask for an exchange?
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Old Sep 29, 2012, 07:13 PM   #29
thiara
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Originally Posted by SMIDG3T View Post
As you did buy it online did Apple mention anything about it? When I asked they said the online store and Apple stores deal separately. Did you just go in and ask for an exchange?
I orders my phone from the T mobile website. The guy in the apple shop didn't even ask where I got it. I did tell the guy I ordered it online. You need to call them up and if you didn't get any joy from that particular apple shop make an appointment at another apple shop.
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Old Sep 29, 2012, 07:18 PM   #30
logicpro7
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Just been able to get a screen shot of something else happening...

When the phone is plugged in and charging and I'm listening to music, when I unlock the phone I can see the battery icon appear very briefly before going to the home screen.

Wonder if it's related..??

Anyway here's the shot
Another GN Housecall listener?

Hope you get the screen issue sorted.
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Old Sep 30, 2012, 02:14 AM   #31
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Originally Posted by thiara View Post
I orders my phone from the T mobile website. The guy in the apple shop didn't even ask where I got it. I did tell the guy I ordered it online. You need to call them up and if you didn't get any joy from that particular apple shop make an appointment at another apple shop.
Ok. Thanks. I've made an appointment for Tuesday. I'll let you know how I get on. Hopefully there will be no faffing about and I can get a replacement in minutes.
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Old Sep 30, 2012, 10:43 AM   #32
bumbo
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This really is a weird one...

I can replicate the battery 'ghosting' issue on my iPhone 5, my iPhone 4 and my partner's iPhone 4.

The one thing in common? They're all running iOS 6 which would lead me to assume it's a software bug.

Anyone know where I can report this?
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Old Oct 3, 2012, 02:10 AM   #33
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Originally Posted by thiara View Post
I orders my phone from the T mobile website. The guy in the apple shop didn't even ask where I got it. I did tell the guy I ordered it online. You need to call them up and if you didn't get any joy from that particular apple shop make an appointment at another apple shop.
Got a replacement. Screen issue still happens. I'm just gonna come to the conclusion that it happens on al iPhone 5's. It's all one layer now (touch screen) it must do something to do with that. Thanks.
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Old Oct 3, 2012, 02:16 AM   #34
Adutrumque
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Iam not seeing anything either
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Old Dec 28, 2012, 12:23 AM   #35
darkcoupon
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Originally Posted by SMIDG3T View Post
Hm... That's not what's actually happening to my screen. It's difficult to explain! I'll get a lime green flash when I swipe quickly across the iPhone from left to right.

I'm just gonna call up and hopefully get a replacement.
Sorry to resurrect an old thread, but I just picked up an iPhone 5 yesterday afternoon and the exact same thing is happening to me. I notice the yellowish/greenish glow at the bottom of the screen when waking my phone after several minutes, and after seeing this thread I swiped across the screen with the side of my hand and got the lime green flash across the entire thing as well. I'm going to the Genius bar in the morning so I'll post an update about what they say.
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Old Dec 28, 2012, 01:20 PM   #36
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OK, took my phone into the genius bar today. We couldn't replicate the problem but the guy took it into the back to see what he could do anyway. He said he opened it up and resat all the cables but he wasn't able to see what I was describing. Just now, sitting in dim light, I turned my phone on and saw the green glow much larger and more visible, and then faded within a second. It honestly looks like a light leak to me, I've dealt with a lot of computer monitors that have light leaks and that's the closest thing I can compare this to. It would also explain the inability to reproduce the problem in the brightly lit Apple store.

Has anyone found any fixes yet, or gotten any help from Apple on this issue?
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Old Dec 28, 2012, 06:22 PM   #37
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OK, took my phone into the genius bar today. We couldn't replicate the problem but the guy took it into the back to see what he could do anyway. He said he opened it up and resat all the cables but he wasn't able to see what I was describing. Just now, sitting in dim light, I turned my phone on and saw the green glow much larger and more visible, and then faded within a second. It honestly looks like a light leak to me, I've dealt with a lot of computer monitors that have light leaks and that's the closest thing I can compare this to. It would also explain the inability to reproduce the problem in the brightly lit Apple store.

Has anyone found any fixes yet, or gotten any help from Apple on this issue?
Hi. No worries. I do still get this issue but to be honest I'm used to it! This is the second iPhone 5 I've had and it happens. It also happens on my friends phone too.
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Old Dec 28, 2012, 08:57 PM   #38
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Hi. No worries. I do still get this issue but to be honest I'm used to it! This is the second iPhone 5 I've had and it happens. It also happens on my friends phone too.
Hmm, I'll have to check some of my friends' phones as well. I guess I could live with it if it doesn't get resolved after a few replacements, but it really bugs me for some reason. I've noticed it happens more consistently when the brightness is set pretty high and you don't have auto brightness on. I'm betting it's a flaw with the back light on the bottom of the screen.
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Old Dec 29, 2012, 10:08 AM   #39
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Hmm, I'll have to check some of my friends' phones as well. I guess I could live with it if it doesn't get resolved after a few replacements, but it really bugs me for some reason. I've noticed it happens more consistently when the brightness is set pretty high and you don't have auto brightness on. I'm betting it's a flaw with the back light on the bottom of the screen.
Yeah. I also checked with my other mate who has an iPhone 5. He has a screen protector on and it DOESN'T happen. Maybe, that's the cure!!
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Old Dec 29, 2012, 11:52 AM   #40
Kissaragi
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Hmm, i don't seem to get anything on mine, however i swipe it.
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Old Dec 29, 2012, 02:16 PM   #41
darkcoupon
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Alright so I took my phone back today. After not being able to reproduce the problem in the apple store, I took these pictures with my DSLR last night and showed them to the Genius that was helping me and they replaced it right away.

The replacement phone has been perfect so far.
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