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Old Jan 4, 2013, 11:28 AM   #26
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Originally Posted by sou1 so1di3r View Post
I know how to read thanks.

Not really answering the question. I'm assuming the OP would have mentioned that he would like an iPhone as a christmas present, maybe he failed to realize there are different versions as for as working globally.

Or maybe the OP's mother didn't know... most likely.
Yes, one would presume his mother wouldn't of known, as just instructed his cousin to purchase one. It was a gift that he got for getting his phD, I'm not sure if he asked for it, but it he didn't expect the gift, then he would have no control. But enough jabber about that, it'll get fixed if you visit an Apple Store, it's mostly a manufacturing problem. My Cousins iPhone (GSM) that he got under contract in UK has the same problem, his home button is functionless. He's going to take it into the Apple Store.
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Old Jan 4, 2013, 11:34 AM   #27
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Originally Posted by andyjslin View Post
Hi all,

It seems like my run with my iPhone 5 has been a bit of a nightmare. I received this phone as a gift from mum, whom she asked my cousin to purchase it from the Apple store in America, for finishing and graduating with my PhD.

So the phone was purchased on the 16th December and given to me on the 21st December in Taiwan. On the 22nd of December, on a trip to Hong Kong, I realised the Home button was become non responsive and required numerous presses to get back to the home screen. On the 25th I got frustrated with the issue becoming prevalent, but fortuitously I passed an Apple store in Causeway, HK, and went in.

My Cantonese speech is poor and all the staff looked Asian, so I thought 'crap!' Anyhow I bumped into a Caucasian, Manager (David Hall), and described my issue. He then took my phone and played around with it and came to the same conclusion and was really happy to help me, remember I had not made an appointment on the busiest day of the year! He directed me to one of his staff who tried to replace my phone (as it was under 2 weeks old). This swap however was unsuccessful as my phone was American (CDMA) and all of the phones in HK were GSM, due to Apple policy direct replacement was not possible. Also I learnt that Apple doesn't really have an international warranty per se like most mobile phone companies. GREAT! However the Genius, William, suggested that he would replace the Home button and that it would take 10-20 minutes. I thought 'Win!'. They took my phone and came back with a new button and the phone worked perfectly. They also told me that my phone was missing two screws, and I quickly quipped I didn't open it.

So overall, this store is one of the best I've been too. I've made it a habit to visit as many Apple stores around the world, for giggles, and found this store very professional and made me feel that the extra money was worth the service.


Anyhow a week after my replacement my home button started to play up and now its pretty dead, requires 20 presses before being registered. I have resorted to using the assistive touch button. I will be flying back home to Australia in the coming few days. I will then see if I can another home button replaced, but I doubt they'll have the same efficiency as HK.

But what did I learn during the course this saga:

- Apple warranty is not really 'international' so I expect a ShXt fight in Australia. The peeps in HK were nice enough to replace my button despite this technicality.
-If this phone is reliant on the button for everyday function, shouldn't it be resilient to a million presses? Or is it there as a 'token'?
-Boy has Apple's QC gone down...
What I learned from this thread:

-I too am scared of asians...even being one. Sometimes we speak English as well!
- I'm...impressed the amount of countries that were involved with this phone.
- Not sure what you mean by "token," but from my understanding electronics have failures (Why would my HDD die? Should it be good for years? Why would the engine in my car have trouble? Shouldn't it be able to drive thousand of miles?) A few dozen or even hundred posts here don't account for the literally 10s of millions of iPhones that have been sold. I'm not saying YOU didn't have a problem, but is anecdotal at best.
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Old Jan 10, 2013, 05:21 AM   #28
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Join Date: Nov 2009
Location: Canberra, Australia
Hey guys. Just an update of the situation.

Returned to australia on the 7th and went straight an apple store where they agreed that i had an issue with home button. The genius assigned to my case tried to look a replacement phone, however being in Australia they didnt have the verizon phone. The next option was to replace the home button, which the genius did on the spot. (I would like to withdraw my criticism of some Apple stores i Australia).

Now fast forward 2 days, 9th, the button is starting to fault. Double pressing for multi tasking or waking from sleep are not recognised. So i went into the Apple store where i had the second repair and they recommended that i call Apple care. After 20 minutes with a representative she passed me onto her supervisor, during the course of the call i did not raise my voice or use aggresive language, and basically this was his first home button fault case. He found it incredibly unusal due the new design of the button, he said it shouldnt fail due to the double spring, and that he will start digging around for solutions. He suggested several possibilities but nothing is concerete and thus got my email address for further correspondance.

So, right now it is a waiting game. I could go for another home button replacement for the time being.

Ill keep you guys informed
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