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Old Jan 10, 2013, 12:04 PM   #51
sikkinixx
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Quote:
Originally Posted by Mike in Kansas View Post
What would the appropriate resolution have been? What was the customer service experience you were hoping for? Produce one out of thin air? Sell you a new one as a refurb?
I already had this discussion above.

In any case, I had been sent a survey asking me how I felt my experience discussing things with Apple Customer Care went and I just typed out how I felt about things. Two days later I get a notification that my item will be here tomorrow. Whether that is because the re-entered the store again (likely) or they did something I'm happy it's all resolved. 2 day shipping from the US to Canada is very quick, usually a week. Too bad I have no contact to e-mail to give a thanks to.

edit: nevermind, Apple called me as a follow up to the survey. Very nice guy, just wanted me to clarify what had happened. Advised me that it was a problem on their end that it took nearly two days to process (which is why customer service couldn't cancel the order). Nice touch on their part. Glad I picked up the phone since it said "Texas" on the call display which usually means telemarketing scammers :P
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Old Jan 10, 2013, 12:58 PM   #52
philipma1957
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as an aside the refub me has added more info. my email notice came at 1 :22 pm I opened it at 1:52 pm went to the refurb store and the 2012 was sold out, the new info below. gives full stats on arriva; and sell out. So it was in the store at 1PM my notice came at 1:22 pm. it does confirm my early post above that the refub me app can be a bit slow to notify. So if you really want something you can do a random click every once in a while. I have the mini refurb in my book marks bar and click it every once in a while.



http://store.apple.com/us/browse/hom...co=MjEwNzM3Mzk
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