Dust/Sand Under Lens of Camera

dust under the lens they will just take it in the back and clean it off and will not issue a replacement

Bunny.lin said:

Any chance they will do the fix/replace for free? or will i have too pay?
Has anyone had a bad experience with taking this issue to the apple genius bar people?

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I had this issue with my first iphone towards the end of last year. They issued a replacement no problem.

sixteen12 said:

So I was cleaning my iPhone 5 (wiping it down, etc.) and noticed dust on my camera lens. When I tried to clean it I realize its actually under the lens. Now pictures don't seem to be too affected, maybe a bit more noise. But has anybody else had this problem?

Would Apple replace the phone? This would be the 4th iPhone 5 for me due to a plethora of defects if so.

I'll take a picture when I'm home and have access to another camera.

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Did you go in and did they replace your phone even though it wasn't affecting the picture?

pnoyblazed said:

dust under the lens they will just take it in the back and clean it off and will not issue a replacement

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This is patently false. I have now had my iPhone 5 replaced 3 different times for this issue, and they only even bothered to attempt blowing it out once (they ended up replacing it anyway).

The last time I went in (Monday of this week), I told them I had dust under the lens and the genius corrected me with: "actually it's pieces of the sapphire lens flaking off inside there". Nice, I thought this thing was supposed to be tough as nails?

I am hoping they somehow resolve this issue before my warranty runs out.

sixteen12 said:

Yeah they did, it actually started causing the camera to soft focus.

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Well I have a piece of sand of some sort behind my camera lens I can see it but doesn't seem to affect my picture quality so I figured they probably aren't going to give me a replacement...