Outlook 2011 email search does not work

[sticko]

Hi,

moved my entire "~/Documents/Microsoft User Data" directory which contains the entire office 2011 configuration to "/Volumes/MYDATA/Microsoft User Data" place and made an alias to it back in Documents.

Everything works fine except for the fact that my search in outlook does not work.
No emails no matter what I search for gets matched, it always says no results. And I know something is wrong because I tried the same search before the move and it works fine.
I did several tests and I realised the problem is not the fact that I moved the directory and made an alias as it works fine if the alias links to somewhere else on the C Drive but if I make an alias to a mounted /Volume then I get this behavior where my search in outlook does not work.
Does anyone know more detail about how outlook works and how I can fix this?

I used the same method in Entourage before, and it worked just fine.

[g0tcha]

hi

have you managed to solve this ? if so, offer advise.

[Fruiteatingbear]

I have similar problem, moved database to Dropbox folder and have alias. Outlook 2011 works fine apart from the search facility. Spotlight gets them, but not an ideal solution. Any one any ideas?

[dianeoforegon]

Search in Outlook 2011 is based on Spotlight cache files.

It is not advised to move the Main Identity out of the User's Documents Microsoft User Data folder.

Putting it on Dropbox is definitely not advised.

[simmomelb]

I am having the same issue with the 'search' feature in my newly installed Outlook 2011 on my Mac, it doesn't matter what I type, I am getting 'no results', very frustrating indeed, arghhhhh...

[dianeoforegon]

Originally Posted by simmomelb

I am having the same issue with the 'search' feature in my newly installed Outlook 2011 on my Mac, it doesn't matter what I type, I am getting 'no results', very frustrating indeed, arghhhhh...

Search in Outlook Mac uses Spotlight index files. If you are on Lion skip down to reset permissions steps.

HOW TO RE-INDEX

From the Apple menu, choose System Preferences.

* Click Spotlight.
* Make sure Mail Messages is checked under the Search Results tab.
* Click the Privacy tab.
* Drag your hard drive to the list.
* Remove the drive you just added.
* Spotlight will re-index the contents of the item you initially dragged to the list.

Depending on your Mac and the contents of its hard disk, re-indexing may take several hours to days. Until this process is finished, Spotlight won’t know the contents of your disks and neither will Outlook. All lists like contacts, events, notes etc. are generated by the Spotlight searches.

If you are on Lion, reset permissions using these steps.

When you use the Disk Utility app and Repair Permissions — it doesn’t actually repair the permission settings on folders and files in your Home folder where your documents and personal applications reside.


RESET PERMISSION LION

In Lion, there is an additional Repair Permissions application utility hidden away. This tool is located inside boot Repair Utilities. Here’s how to access it.

1 Restart Lion and hold down the Command and R keys.

2 You will boot into the Repair Utilities screen. On top, in the Menu Bar click the Utilities item then select Terminal.

3 In the Terminal window, type resetpassword and hit Return.

4 The Password reset utility launches, but you’re not going to reset the password. Instead, click on the icon for your Mac’s hard drive at the top. From the drop-down below it, select the user account where you are having issues.

5 At the bottom of the window, you’ll see an area labeled 'Reset Home Directory Permissions and ACLs'. Click the Reset button there.

The reset process takes a couple of minutes. When it’s done, quit the programs you’ve opened and restart your Mac. Notice that 'Spotlight' starts re-indexing immediately.

[simmomelb]

Originally Posted by dianeoforegon

Search in Outlook Mac uses Spotlight index files. If you are on Lion skip down to reset permissions steps.

HOW TO RE-INDEX

From the Apple menu, choose System Preferences.

* Click Spotlight.
* Make sure Mail Messages is checked under the Search Results tab.
* Click the Privacy tab.
* Drag your hard drive to the list.
* Remove the drive you just added.
* Spotlight will re-index the contents of the item you initially dragged to the list.

Depending on your Mac and the contents of its hard disk, re-indexing may take several hours to days. Until this process is finished, Spotlight won’t know the contents of your disks and neither will Outlook. All lists like contacts, events, notes etc. are generated by the Spotlight searches.

If you are on Lion, reset permissions using these steps.

When you use the Disk Utility app and Repair Permissions — it doesn’t actually repair the permission settings on folders and files in your Home folder where your documents and personal applications reside.


RESET PERMISSION LION

In Lion, there is an additional Repair Permissions application utility hidden away. This tool is located inside boot Repair Utilities. Here’s how to access it.

1 Restart Lion and hold down the Command and R keys.

2 You will boot into the Repair Utilities screen. On top, in the Menu Bar click the Utilities item then select Terminal.

3 In the Terminal window, type resetpassword and hit Return.

4 The Password reset utility launches, but you’re not going to reset the password. Instead, click on the icon for your Mac’s hard drive at the top. From the drop-down below it, select the user account where you are having issues.

5 At the bottom of the window, you’ll see an area labeled 'Reset Home Directory Permissions and ACLs'. Click the Reset button there.

The reset process takes a couple of minutes. When it’s done, quit the programs you’ve opened and restart your Mac. Notice that 'Spotlight' starts re-indexing immediately.

Thanks for your help, I tried this second step to no avail, any other ideas?

[jandri.jacob]

Dear All,

I have already imported email from PST file (Windows, microsoft outlook 2010) into mac: outlook 2011. I am really headache since the email imported cannot be located into the same account when I selected viewing in group and account. The imported email are shown on "my computer" . It make me confusing. Any body can help me how to locate the imported email into the same account when its view in group?

[dianeoforegon]

Originally Posted by simmomelb

Thanks for your help, I tried this second step to no avail, any other ideas?

Try deleting these files in your User’s Library/Preferences folder:

com.microsoft.Outlook.SyncServicesPreferences.plist
com.microsoft.SyncservicesAgent.plist

Also in the User's Library/Preferences/Microsoft/Office 2011 folder delete OfficeSync Prefs

You'll need to restart after deleting prefs.

[kahunamike]

I stumbled on this thread when I was having the "No Results" issue with Outlook for Mac. Just some background, I have an SSD + HDD setup in my Macbook Pro with an SSD as my OS/applications and HDD for my user folder. I wanted to put my outlook information on the SSD for faster searching of emails, etc. And moving the Identifies folder killed the search function.

This is what I did to get this working:
1. Move (not copy) the "Office 2011 Identities" folder to the SSD
2. Create alias of identifies folder in the original location using click-drag + cmd + option keys (So system thinks it's looking in the right place)
3. Rebuild Identity (Just moving killed the search function for some reason. This builds a new identity on the SSD. Make sure you have enough space)
4. Rebuild spotlight index (optional since it seemed to already start rebuilding the mail index)

There's a definite speed improvement when searching now. =D

[acomiskey]

Hi All,

I am a new member to the forum but have often scanned over it before joining in order to resolve any problems - this time though I can't quite find the solution I'm after.

As the posts above, my search facility in Outlook 2011 has stopped working. The only thing that has changed and must have caused it is that I installed MainMenu to give my iMac a bit of a spring clean. It has done the job nicely with the exception of breaking this feature in Outlook.

I am generally fairly new to Macs so I would be grateful if someone could explain how to fix this as basically as possible!

I see the post from kahunamike says a solution that got it working but what I could really do with is a step by step of how you actually do what is described if that is what need to be done.....

Thanks in advance.

Adam

[Brandino147]

Originally Posted by dianeoforegon

Search in Outlook Mac uses Spotlight index files. If you are on Lion skip down to reset permissions steps.

If you are on Lion, reset permissions using these steps.

When you use the Disk Utility app and Repair Permissions — it doesn’t actually repair the permission settings on folders and files in your Home folder where your documents and personal applications reside.


RESET PERMISSION LION

In Lion, there is an additional Repair Permissions application utility hidden away. This tool is located inside boot Repair Utilities. Here’s how to access it.

1 Restart Lion and hold down the Command and R keys.

2 You will boot into the Repair Utilities screen. On top, in the Menu Bar click the Utilities item then select Terminal.

3 In the Terminal window, type resetpassword and hit Return.

4 The Password reset utility launches, but you’re not going to reset the password. Instead, click on the icon for your Mac’s hard drive at the top. From the drop-down below it, select the user account where you are having issues.

5 At the bottom of the window, you’ll see an area labeled 'Reset Home Directory Permissions and ACLs'. Click the Reset button there.

The reset process takes a couple of minutes. When it’s done, quit the programs you’ve opened and restart your Mac. Notice that 'Spotlight' starts re-indexing immediately.

This completely wiped out my Exchange Account settings and Offline folders...

[valor]

First, the real issue:
As others have said, Outlook relies solely on Apple's Spotlight indices to search. If you move the DB, the index files no longer point to where Outlook is expecting them, so search in Outlook will fail. My guess is that you will have to change where Outlook THINKS to look for the identity DB, not just put a symlink (alias) to the new location.

Summary of things to try:
1) Rebuild the Outlook Identity (see this link: http://support.microsoft.com/kb/2702740 )
2) Repair disk permissions in Disk Utility
3) rebuild the Spotlight DB by opening a terminal window and typing "sudo mdutil -E /"
4) give up

If you're looking to get your Identities folder backed up/ synced by Dropbox, try the other way around -- putting a symlink in the Dropbox folder to the MS Identities directory.

If none of these work, I believe you're SOL.. I've done a lot of poking around here. My issue is that I want Outlook search to work ONLY within Outlook. I don't want any search results to show up in Spotlight/Finder search--it's way too messy and I have duplicates as I have Mail.app connected to my Exchange account as well.

[Jude Garcia]

Originally Posted by valor

First, the real issue:
As others have said, Outlook relies solely on Apple's Spotlight indices to search. If you move the DB, the index files no longer point to where Outlook is expecting them, so search in Outlook will fail. My guess is that you will have to change where Outlook THINKS to look for the identity DB, not just put a symlink (alias) to the new location.

Summary of things to try:
1) Rebuild the Outlook Identity (see this link: http://support.microsoft.com/kb/2702740 )
2) Repair disk permissions in Disk Utility
3) rebuild the Spotlight DB by opening a terminal window and typing "sudo mdutil -E /"
4) give up

If you're looking to get your Identities folder backed up/ synced by Dropbox, try the other way around -- putting a symlink in the Dropbox folder to the MS Identities directory.

If none of these work, I believe you're SOL.. I've done a lot of poking around here. My issue is that I want Outlook search to work ONLY within Outlook. I don't want any search results to show up in Spotlight/Finder search--it's way too messy and I have duplicates as I have Mail.app connected to my Exchange account as well.

I had a user come in complaining of no search feature in outlook 2011. After trying all the remedies on the web, I was going to remove the data file from the users library, when I discovered the user did not have access to their home folder. I clicked on user folder and then right click the user home folder and then select get info. Located at the bottom in the Sharing and Permissions section,the only permissions this user had were for the dropbox public folder.Clicked on the lock , entered admin credentials, selected the user in the custom access field, and added read & write permissions, and then selected the options button with the drop down, and selected to make these changes to all sub folders. Walah!!! Search is working now in outlook!!

Hope this helps someone out there with the same issue!! Best of Luck!

[clarkml]

We had this issue surface in my company, most were able to be fixed by reindexing the drive but we had a few that nothing seemed to work. So after a bit of digging it was determined to be a permission issue on the /Applications/Microsoft Office 2011 folder. On every person that nothing seemed to work they were the sole owner of that folder with drwx------ (700) as the permissions. Normally this would be ok, I mean the users can run the .app bundles. However Spotlight needs access to a Outlook.mdimport plugin contained in the Outlook.app bundle. With these permissions the mds (spotlight) service which runs as ROOT could not get there and thus could not successful import the Outlook database.

The following commands fixed all our users:

Open Terminal

sudo chown root:wheel "/Applications/Microsoft Office 2011"

sudo chmod 755 root:wheel "/Applications/Microsoft Office 2011"

sudo mdutil -a -i off

sudo rm -rf /.Spotlight-V100 (get this command right)

sudo mdutil -a -i on

That's it. Spotlight will now reindex your entire drive. Outlook search will not work until it is 100% done indexing the drive. Monitor the progress by clicking on the search glass icon in the upper-right corner.

Thanks

Mike

[anjikn]

Originally Posted by dianeoforegon

Search in Outlook Mac uses Spotlight index files. If you are on Lion skip down to reset permissions steps.

HOW TO RE-INDEX

From the Apple menu, choose System Preferences.

* Click Spotlight.
* Make sure Mail Messages is checked under the Search Results tab.
* Click the Privacy tab.
* Drag your hard drive to the list.
* Remove the hard drive you just added.
* Spotlight will re-index the contents of the item you initially dragged to the list.

This can take some time, and your search will start to work once it finishes.

Thank you so much, it was a nightmare trying to find filed emails without the search function working.

[LastZion]

Thanks for this, I am currently going through this now. and I just can't get it...

Its like I don't even have it turned on. I have followed all the steps. Any other thoughts?

It works fine in Apple Mail

----------

Originally Posted by clarkml

The following commands fixed all our users:

Open Terminal

sudo chown root:wheel "/Applications/Microsoft Office 2011"

sudo chmod 755 root:wheel "/Applications/Microsoft Office 2011"

sudo mdutil -a -i off

sudo rm -rf /.Spotlight-V100 (get this command right)

sudo mdutil -a -i on

That's it. Spotlight will now reindex your entire drive. Outlook search will not work until it is 100% done indexing the drive. Monitor the progress by clicking on the search glass icon in the upper-right corner.

Thanks

Mike

I am not the best with Terminal but do I copy all these lines word for word with he quotes??