Lucky Day

ray6712 · 08:59 PM

It's a beautiful day today got 4 brand new Apple Lightning cables, just for being at the right place at the right time. The Apple store was sold out I guess and I was about to order a couple when the manager said hey your in here all the time you know what he went in the back and handed me these and said your really appreciated enjoy. Needless to say I was very happy

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YungMoola94 · Nov 25, 2012, 01:23 PM

Perfect now that manager will get fired

JayLenochiniMac · Nov 25, 2012, 01:28 PM

Quote:

Originally Posted by YungMoola94

Perfect now that manager will get fired

Seriously doubt it as they're most likely from retail boxes that customers rejected on the spot due to all the nicks and scuffs. Apple provides brand new accessories for all (retail) remanufactured iPhones and has no need for them.

725032 · Nov 25, 2012, 01:31 PM

Quote:

Originally Posted by ray6712

It's a beautiful day today got 4 brand new Apple Lightning cables, just for being at the right place at the right time. The Apple store here in StL in the Galleria sold out I guess and I was about to order a couple when the manager said hey your in here all the time you know what he went in the back and handed me these and said your really appreciated enjoy. Needless to say I was very happy Attachment 379607

Wow i cant believe you actually listed the actual store!

You repay their kindness by outing the manager?!

ray6712 · Nov 25, 2012, 01:34 PM

not trying to get someone fired was showing admiration is all. had no negative intent I appreciated the gesture

725032 · Nov 25, 2012, 03:59 PM

Quote:

Originally Posted by ray6712

not trying to get someone fired was showing admiration is all. had no negative intent I appreciated the gesture

Positive or negative intent doesnt matter... This manager is now easily located. I assume Apple doesnt have a policy of giving 4 cables away free to a customer who was going to buy one. You could have cost him his job.

braddick · Nov 25, 2012, 04:03 PM

Quote:

Originally Posted by SiPi

Positive or negative intent doesnt matter... This manager is now easily located. I assume Apple doesnt have a policy of giving 4 cables away free to a customer who was going to buy one. You could have cost him his job.

In some circumstances, I bet they do.

ray6712 · Nov 25, 2012, 04:08 PM

well I don't know Apples policies at all but I know he did what he did and I'm grateful hopefully it doesn't cost him his job I still appreciate the gesture

725032 · Nov 25, 2012, 04:38 PM

Quote:

Originally Posted by braddick

In some circumstances, I bet they do.

It certainly isnt written down anywhere. Unless you have proof of this statement?

braddick · Nov 25, 2012, 04:48 PM

^
Nope.
Just goodwill. It's happened to me and I've heard along with read of it happening with others.

My example is having to take my iMac 27" into a Genius appointment as the screen flickered.
Although the employee helping me couldn't replicate the issue he was able to run a diagnostic and see it had happened.

He suggested a replacement even though I was well past any warranty (no Apple care) instead of a fix. When he returned from the back of the store he brought me an upgrade model as they were out of the one I brought in.

He stood next to a manager who signed off on this exchange.

Now, more specific to the OP's thread, when I purchased my iMac I honestly, and as it turned out, incorrectly thought it came with a Magic mouse along with a wireless tracking pad. Turns out it is one or the other.
Without missing a beat the salesman offered me both without me asking.

I rarely have issues with Apple products but when I do I have been greeted with kindness and true assistance and, as the example above demonstrates along with the example the OP stated, sometimes the service is over and beyond what is expected.

ray6712 · Nov 25, 2012, 08:46 PM

that's good to know I in no way thought about placing a mans job in jeopardy by making this post, I was just shocked and thankful I've purchased many an item from that store over the years and know a few employees by first name basis.

All I can say is I'm sorry if someone loses there job over this I sincerely hope not.

batting1000 · Nov 25, 2012, 08:49 PM

Who needs 3 Lightning cables anyway?

It's funny. You hope someone doesn't lose their job over this but you keep the OP up regardless. You shouldn't have put the store name / location...

JayLenochiniMac · Nov 25, 2012, 08:51 PM

Quote:

Originally Posted by batting1000

Who needs 3 Lightning cables anyway?

More people than you think.

BRyken · Nov 25, 2012, 08:51 PM

I'm sure the manager knew what he was doing.

Either way nice job.

duneriderltr450 · Nov 25, 2012, 08:55 PM

Quote:

Originally Posted by ray6712

that's good to know I in no way thought about placing a mans job in jeopardy by making this post, I was just shocked and thankful I've purchased many an item from that store over the years and know a few employees by first name basis.

All I can say is I'm sorry if someone loses there job over this I sincerely hope not.

You can edit your post and delete the store location if it makes you feel better.

JayLenochiniMac · Nov 25, 2012, 08:58 PM

Each Apple store has multiple managers. Macrumors is not so important that the higher ups are reading this thread and shaking down the multiple managers to find this one. Don't flatter yourself on this.

ray6712 · Nov 25, 2012, 09:01 PM

Quote:

Originally Posted by duneriderltr450

You can edit your post and delete the store location if it makes you feel better.

there you go post edited hopefully everyone can calm down and no one loses there job over this, this was not my intention at all will be more careful next time

ercsliberty · Nov 25, 2012, 09:06 PM

Quote:

Originally Posted by SiPi

Wow i cant believe you actually listed the actual store!

You repay their kindness by outing the manager?!

how about deleting your quote, since the OP deleted the store location? than everyone will be happy

AFDoc · Nov 25, 2012, 09:31 PM

You spend so much time in the apple store that probably gets hundreds of people a day that they know you? Do you have no life?

Glad you got hooked up.

Nov 25, 2012, 01:01 PM	#1
ray6712 macrumors member Join Date: Apr 2012	Lucky Day It's a beautiful day today got 4 brand new Apple Lightning cables, just for being at the right place at the right time. The Apple store was sold out I guess and I was about to order a couple when the manager said hey your in here all the time you know what he went in the back and handed me these and said your really appreciated enjoy. Needless to say I was very happy Last edited by ray6712; Nov 25, 2012 at 08:59 PM.
	1

Nov 25, 2012, 08:49 PM	#12
batting1000 macrumors 68030 Join Date: Sep 2011 Location: United States	Who needs 3 Lightning cables anyway? It's funny. You hope someone doesn't lose their job over this but you keep the OP up regardless. You shouldn't have put the store name / location... __________________ Verizon iPhone 5 - iOS 6.1.3 iPad mini 16GB WiFi - iOS 6.1.3
	0

Nov 25, 2012, 08:51 PM	#14
BRyken macrumors 6502 Join Date: Jul 2008	I'm sure the manager knew what he was doing. Either way nice job. __________________ Mac Mini 2.7GHz i7 16GB RAM Fusion Drive \| 27" Thunderbolt Display \| Seagate Backup Plus 3TB USB 3.0\|16 GB Black iPhone 5
	0

Nov 25, 2012, 08:58 PM	#16
JayLenochiniMac macrumors 68040 Join Date: Nov 2007 Location: New Sanfrakota	Each Apple store has multiple managers. Macrumors is not so important that the higher ups are reading this thread and shaking down the multiple managers to find this one. Don't flatter yourself on this. __________________ Home iMac 27" 2.9GHz Intel Core i5 Work iMac 24" 2.8GHz Core 2 Extreme Mobile iPad 2 & iPhone 5
	0

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Nov 25, 2012, 01:23 PM	#2
YungMoola94 macrumors regular Join Date: Jun 2010	Perfect now that manager will get fired
	1

Nov 25, 2012, 01:34 PM	#5
ray6712 Thread Starter macrumors member Join Date: Apr 2012	not trying to get someone fired was showing admiration is all. had no negative intent I appreciated the gesture
	0

Nov 25, 2012, 04:08 PM	#8
ray6712 Thread Starter macrumors member Join Date: Apr 2012	well I don't know Apples policies at all but I know he did what he did and I'm grateful hopefully it doesn't cost him his job I still appreciate the gesture
	0

Nov 25, 2012, 04:48 PM	#10
braddick Contributor Join Date: Jun 2009 Location: Encinitas, CA	^ Nope. Just goodwill. It's happened to me and I've heard along with read of it happening with others. My example is having to take my iMac 27" into a Genius appointment as the screen flickered. Although the employee helping me couldn't replicate the issue he was able to run a diagnostic and see it had happened. He suggested a replacement even though I was well past any warranty (no Apple care) instead of a fix. When he returned from the back of the store he brought me an upgrade model as they were out of the one I brought in. He stood next to a manager who signed off on this exchange. Now, more specific to the OP's thread, when I purchased my iMac I honestly, and as it turned out, incorrectly thought it came with a Magic mouse along with a wireless tracking pad. Turns out it is one or the other. Without missing a beat the salesman offered me both without me asking. I rarely have issues with Apple products but when I do I have been greeted with kindness and true assistance and, as the example above demonstrates along with the example the OP stated, sometimes the service is over and beyond what is expected.
	0

Nov 25, 2012, 08:46 PM	#11
ray6712 Thread Starter macrumors member Join Date: Apr 2012	that's good to know I in no way thought about placing a mans job in jeopardy by making this post, I was just shocked and thankful I've purchased many an item from that store over the years and know a few employees by first name basis. All I can say is I'm sorry if someone loses there job over this I sincerely hope not.
	0

Nov 25, 2012, 09:31 PM	#19
AFDoc macrumors 65816 Join Date: Jun 2012 Location: Colorado Springs USA for now	You spend so much time in the apple store that probably gets hundreds of people a day that they know you? Do you have no life? Glad you got hooked up.
	0