|Jan 18, 2013, 02:25 AM||#26|
SGP never really wants to honor their warranty. I purchased their product through an authorized retailer and they said I have to go through the retailer for exchanges. However, I was passed the seven days return window of the local store and SGP simply said there are too many fake cases so it's hard for them to honor my exchange.
If there is a problem with fakes, then deal with it. Don't leave it to the consumers to bear the burden.
As much as I like their products, their policies leave a lot to be desired. They've got to step up their customer service.
|Jan 18, 2013, 09:44 PM||#27|
now rMBP 15" 16GB RAM (Samsung Display) then '10 MBP 13", '11 MBA 13"
now iPhone 5S (Gold 32GB - AT&T) then iPhone 3GS 4, 5 (x2)
now Apple TV 3G
|Jan 20, 2013, 10:19 PM||#28|
If it's fulfilled by Amazon, returns/exchanges are done by Amazon...
If the product has been shipped by SGP themselves, they will order returns/exchange contact directly. Be warned you will have to send pictures to provide proof.
Best Option: Always order through Amazon IF it's fulfilled by them. If it shows SGP as the shipped, you'll have to deal with them...
Generally products sellout quickly on Amazon so it automatically reverts to being SGP as the shipper. Just pay attention...
|Feb 5, 2013, 03:36 PM||#30|
Been looking hard at a Spigen Ultra Flip these past couple of days. They have like ten available on Amazon now at $37.99 + free ship, but the multitude of threads about their spotty CS has made me leery. Truth be told a folio is not "really" my style of case anyway, prefer card carriers and the only thing made me look was the UF's card slot. But what if there is something wrong with it? Or I just don't like it? Then I might possibly have to deal with all the return mishaps shown all over this thread!
So long, Spigen...not worth the hassle or risk.
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