AT&T get your upgrade fees waived.

[Applejuiced]

Originally Posted by F123D

I would've said thank you for your time and went to the next rep immediately instead of wasting your time with this person.

Exactly.
Sitting there arguing and threatening to leave wont make any difference.
Talk to another rep and hope they're willing to help you.

[Arran]

Originally Posted by Applejuiced

Exactly.
Sitting there arguing and threatening to leave wont make any difference.
Talk to another rep and hope they're willing to help you.

True, but it can be therapeutic.

Actually, it will make a difference if enough people do it. It costs them money to employ agents. If 10% of agents' time is spent unsuccessfully trying to fob off customers, then they'll need to hire and pay 10% more agents. They'll get that.

[Applejuiced]

Originally Posted by Arran

True, but it can be therapeutic.

Actually, it will make a difference if enough people do it. It costs them money to employ agents. If 10% of agents' time is spent unsuccessfully trying to fob off customers, then they'll need to hire and pay 10% more agents. They'll get that.

I dont know, seems like too much agreevation to me.
I'd rather not sit there and argue with a wall.

[catandmouse]

Ya, I agree, sometimes its not worth the aggravation, but I do like to make a point, I'm a lawyer

So, UPDATE - that manager who was supposed to call me back in an hour never did, but I got a random text message saying to call customer service at the 1-800 number. Got a very peppy, friendly guy named John who didn't even wait a beat before he said, "Of course we'll waive it! You are a premiere customer and have been since 2008, not a problem at all!"

So there you go folks!

[Dopeyman]

Well I'm very glad that I stumbled onto this thread......

Dialed 611, spoke to a male operator (didn't get his name) and he basically said he's not able to do it.. I gave him that long time customer (since 2008), pay on time, etc. etc. etc., and he still said no. So I asked for his manager and he quickly said that he can't do it in his department and said he'll transfer me over to customer service (isn't that what 611 is??? )... So I got Jennifer and she did the account check and said she'd be very happy to take care of me and will get those 2 fees waived (2 iPhone 5's.. My line which I purchased at launch date and my girlfriend's which I got this past January)..

Big thumbs up to the OP....

[Applejuiced]

Good job guys.
Glad they took care of you.

[katbutterfly]

I tried getting my upgrade fee waived with AT&T 3 times with Live Chat and all 3 shot me down. They going on about some nonsense that the upgrade fee allows them to give me the best phones for my upgrade. I mentioned to them that my upgrade was supposed to be "FREE". What a joke! I guess I will have to call them to get it waived. And I even threatened to leave and the agent I spoke to went on about how expensive it is to cancel my contract and start up with a new wireless provider. Quoting Jim Carrey in Liar Liar, "so what I am going to do is piss and moan like an impotent jerk, and then bend over and take it up the tailpipe!"...

[oldskool711]

i just got 2 $36 fees credited to my account. phone rep would not do it. chat rep did it with very little effort.

[DragonX]

Unfortunately it didn't work for me

It's even more worse here - my first bill from AT&T after I upgraded is more than $370!!!!
It includes a "hidden" charge of $232.

Guys, it's $232 for connecting two iPhones and one iPad!! It's not a deposit or bill. It's just a bunch of hidden fees nobody tells you about.

My basic plan is $140 (a shared line with two iPhones and one iPad).
They charged me also $36+$36 for every iPhone + $42 for connecting the iPad. They also charged me a lot of some "federal fees", no matter I already was connected to their AT&T line. I'm going to return everything back, as I count it as a robbery.

When I talked to the representative she said "I do apologize but there isn't a way that we can waive the fee". AT&T is the worst place I've ever bought anything in.

[justinjdesign]

This worked for me today...

[drumshanbo]

Just worked for me!