Cracked iPhone 5 screen, what are my options?

marlalee · Nov 14, 2012, 12:40 PM

I don't have AppleCare or other insurance. The phone had a case on it but it wasn't enough, I dropped it on pavement and the front glass shattered.

Is there any service that can fix it relatively cheap? Can I purchase a replacement screen and try to fix it myself? How much will Apple charge me to repair or replace it?

Thanks very much for any advice.

GoCubsGo · Nov 14, 2012, 12:41 PM

They'll do an out of warranty replacement I think for a couple hundred.

Leonard1818 · Nov 14, 2012, 12:51 PM

yeah, take it to apple and "show them the (more) money!"

MacinTosh.0 · Nov 14, 2012, 12:53 PM

Quote:

Originally Posted by jessica.

They'll do an out of warranty replacement I think for a couple hundred.

+1. This would be your best option.

tgi · Nov 14, 2012, 02:24 PM

Can you provide more details on your drop?

Just wondering how a naked iPhone can be dropped numerous times and still not shatter per drop tests on YouTube, whereas your iPhone in a case shattered after one drop.

Menel · Nov 14, 2012, 02:32 PM

Quote:

Originally Posted by marlalee

I don't have AppleCare or other insurance. The phone had a case on it but it wasn't enough, I dropped it on pavement and the front glass shattered.

Is there any service that can fix it relatively cheap? Can I purchase a replacement screen and try to fix it myself? How much will Apple charge me to repair or replace it?

Thanks very much for any advice.

$229
http://support.apple.com/kb/index?pa...product=iphone

ActionableMango · Nov 14, 2012, 02:41 PM

Quote:

Originally Posted by marlalee

Can I purchase a replacement screen and try to fix it myself?

Yes, for about $180.

iFixit says iPhone 5 is one of the easiest iPhones to replace the screen.

kgian · Nov 14, 2012, 02:55 PM

As iphone 5 parts are not readily available yet, I would suggest the out of warranty repair...

marlalee · Nov 14, 2012, 02:55 PM

Quote:

Originally Posted by tgi

Can you provide more details on your drop?

Just wondering how a naked iPhone can be dropped numerous times and still not shatter per drop tests on YouTube, whereas your iPhone in a case shattered after one drop.

The case I have on it is pretty lightweight: http://www.amazon.com/gp/product/B009B8ITH8/. I also have a screen protector on the front. The phone fell out of my bag (fell about 3 feet) and landed on pavement. It appears to have fallen top first as this is where the cracks start from. The glass is cracked all the way from top to bottom and shattered in many little pieces, the screen protector is just holding it together.

BIRDinho · Nov 14, 2012, 08:52 PM

I cracked my iPhone 5 screen last week. Walked in and out with a brand new iPhone 5 for free

The genius must have been in a good mood that day..

adam044 · Nov 14, 2012, 08:55 PM

I know there's a mall kios in my local mall that replaces screens and backs and everything. they have all different colors, think the whole phone only costs a little more than $100. not sure if you have one of those.

but also the iphone 5 screen literally pops off from the body, much easier than before.

YUOWI · Nov 14, 2012, 09:01 PM

I cracked my iPhone 5 screen last month and they will do an out-of-warranty replacement

Minhimalism · Nov 14, 2012, 09:30 PM

Quote:

Originally Posted by ChrisCC

Sorry to hear but a 3rd party should be able to fix that up for cheap no? I know that for my iphone4s i got the screen repaired for $70 on the spot

The problem is iPhone 5 screens aren't readily available yet and it's expensive to get them replaced.. so it's better to just grab a new phone for $229 + tax

or free if the genius is feeling nice!

AutoUnion39 · Nov 14, 2012, 09:31 PM

Quote:

Originally Posted by Menel

$229
http://support.apple.com/kb/index?pa...product=iphone

Wasn't it $199?

unlimitedx · Nov 14, 2012, 09:41 PM

Quote:

Originally Posted by AutoUnion39

Wasn't it $199?

Yes it was $199. Price went up with the iPhone 5

Jungle Jack · Nov 14, 2012, 10:15 PM

Hello,
When I was at the Brandon, Florida Apple Store on Monday, I actually asked if they had replacement Screens. If that is indeed the case, I would be shocked if it cost more than $100 as unlike the 4/4S, replacing the 5's Screen is fairly straightforward. iFixit gave the iP5 a 7/10 for repairability.
Here is the link:http://www.ifixit.com/Teardown/iPhon...ardown/10525/1

Provided there is no other damage than the Screen, I would at ask if they offer to replace it. Otherwise, I would also contact one of the myriad 3rd Party Apple Repair Shops to see if they might have received stock of the Screens.

Provided you are able to replace the Screen for $100 and there is no other damage, I would then go to the Apple Store and add AC+. While some might find this disingenuous, provided the phone is in perfect condition after the repair, I do not believe this to be so.

Regardless, really sorry this happened and hopefully you will not have to pay $229 to just replace the Screen.
Cheers,
JJ

ucfgrad93 · Nov 14, 2012, 10:25 PM

Quote:

Originally Posted by jessica.

They'll do an out of warranty replacement I think for a couple hundred.

I would do this as well. It may be more expensive, but at least you know you'll get a working phone.

wordoflife · Nov 14, 2012, 10:29 PM

If you could find the part for cheap, you could repair it yourself since it's much easier to do on an iPhone 5.

Though I doubt you'll find the part, and if you do, it'll be expensive... You might as well pay $229 at apple.

It'll take a while before the price becomes 50 or so bucks for a glass

BanjoBanker · Nov 14, 2012, 10:40 PM

You should the folks at www.techrestore.com. I had a MacBook screen replaced by them and an original iPhone screen replaced. Also, Macrestore is a good spot for parts. They should have the iPhone 5 screens now. The cost should not be more than $150. My 4S screen was only $125 to replace and I have been told the 4S screens are a pain to replace and the 5 is a snap. Apple would be happy to do it, but I am sure it would not be cheap.

JayLenochiniMac · Nov 14, 2012, 10:47 PM

Quote:

Originally Posted by BanjoBanker

Apple would be happy to do it, but I am sure it would not be cheap.

$229 gets you a new replacement iPhone 5 rather than repair it.

macking104 · Nov 14, 2012, 11:07 PM

1. talk to Apple and be honest and mention it was in a case and had a screen protector... never know, they may replace it free...
2. check with your credit card company. Some offer 90 day purchase protection.

Nov 14, 2012, 12:40 PM	#1
marlalee macrumors newbie Join Date: Sep 2012	Cracked iPhone 5 screen, what are my options? I don't have AppleCare or other insurance. The phone had a case on it but it wasn't enough, I dropped it on pavement and the front glass shattered. Is there any service that can fix it relatively cheap? Can I purchase a replacement screen and try to fix it myself? How much will Apple charge me to repair or replace it? Thanks very much for any advice.
	0

Nov 14, 2012, 12:41 PM	#2
GoCubsGo macrumors Nehalem Join Date: Feb 2005	They'll do an out of warranty replacement I think for a couple hundred. __________________ Because I'm an ahole.
	0

Nov 14, 2012, 10:29 PM	#18
wordoflife macrumors 604 Join Date: Jul 2009 Location: Republic City, URN.	If you could find the part for cheap, you could repair it yourself since it's much easier to do on an iPhone 5. Though I doubt you'll find the part, and if you do, it'll be expensive... You might as well pay $229 at apple. It'll take a while before the price becomes 50 or so bucks for a glass __________________ "When we hit our lowest point, we are open to the greatest change."
	0

Nov 14, 2012, 10:40 PM	#19
BanjoBanker macrumors 6502 Join Date: Aug 2006 Location: Mt Brook, AL	You should the folks at www.techrestore.com. I had a MacBook screen replaced by them and an original iPhone screen replaced. Also, Macrestore is a good spot for parts. They should have the iPhone 5 screens now. The cost should not be more than $150. My 4S screen was only $125 to replace and I have been told the 4S screens are a pain to replace and the 5 is a snap. Apple would be happy to do it, but I am sure it would not be cheap. __________________ 12" 867 PB C2D BlackMac iPhone, 3G iPod, iPod Shuffle Leica IIIc, Nikon D70s and some nice Nikon glass
	0

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Nov 14, 2012, 12:51 PM	#3
Leonard1818 macrumors 68000 Join Date: Nov 2011	yeah, take it to apple and "show them the (more) money!"
	0

Nov 14, 2012, 02:24 PM	#5
tgi macrumors regular Join Date: Aug 2012	Can you provide more details on your drop? Just wondering how a naked iPhone can be dropped numerous times and still not shatter per drop tests on YouTube, whereas your iPhone in a case shattered after one drop.
	0

Nov 14, 2012, 02:55 PM	#8
kgian macrumors regular Join Date: Jul 2011	As iphone 5 parts are not readily available yet, I would suggest the out of warranty repair...
	0

Nov 14, 2012, 08:52 PM	#10
BIRDinho macrumors member Join Date: Aug 2010	I cracked my iPhone 5 screen last week. Walked in and out with a brand new iPhone 5 for free The genius must have been in a good mood that day..
	0

Nov 14, 2012, 08:55 PM	#11
adam044 macrumors 6502a Join Date: Jan 2012 Location: Boston	I know there's a mall kios in my local mall that replaces screens and backs and everything. they have all different colors, think the whole phone only costs a little more than $100. not sure if you have one of those. but also the iphone 5 screen literally pops off from the body, much easier than before.
	0

Nov 14, 2012, 09:01 PM	#12
YUOWI macrumors newbie Join Date: Nov 2012	I cracked my iPhone 5 screen last month and they will do an out-of-warranty replacement
	0

Nov 14, 2012, 10:15 PM	#16
Jungle Jack macrumors member Join Date: Sep 2012	Hello, When I was at the Brandon, Florida Apple Store on Monday, I actually asked if they had replacement Screens. If that is indeed the case, I would be shocked if it cost more than $100 as unlike the 4/4S, replacing the 5's Screen is fairly straightforward. iFixit gave the iP5 a 7/10 for repairability. Here is the link:http://www.ifixit.com/Teardown/iPhon...ardown/10525/1 Provided there is no other damage than the Screen, I would at ask if they offer to replace it. Otherwise, I would also contact one of the myriad 3rd Party Apple Repair Shops to see if they might have received stock of the Screens. Provided you are able to replace the Screen for $100 and there is no other damage, I would then go to the Apple Store and add AC+. While some might find this disingenuous, provided the phone is in perfect condition after the repair, I do not believe this to be so. Regardless, really sorry this happened and hopefully you will not have to pay $229 to just replace the Screen. Cheers, JJ
	0

Nov 14, 2012, 11:07 PM	#21
macking104 macrumors 6502 Join Date: Jan 2003 Location: California, USA	1. talk to Apple and be honest and mention it was in a case and had a screen protector... never know, they may replace it free... 2. check with your credit card company. Some offer 90 day purchase protection.
	0