My experience with apple today (Mac mini)

Droidrage729 · Jan 31, 2013, 11:05 AM

Ok so I have a Mac mini 2007 that I was readying for sale. That included a wipe of the system. Well I deleted everything and to my own stupidity when I got to the set up screen I realized I haven't previously purchased the OS X Lion software my mac came with it pre installed. I call apple like suggested on every forum and google search since that's the only way to purchase lion now.

I get a nice apple rep who is willing to help but is kind of clueless as well. So he tell me I need a tech guy he's customer service. Proceeds to tell me I may be charged for the call?! Really for a customer service call? Nice way to extort customers in need. Anyhow they pretty much tell me there's no way to get the software. My issue isn't with customer service or their legal robbery.

He'll I was willing to pay for lion even though I'm not even going to use it I wiped it to sell it. My issue is why is it such an impossibility to purchase a software license I didn't even want a copy of the os I just needed it showing purchased on iTunes so it could install from the cloud WHY CAN'T I BUY SOFTWARE THAT WAS RECENTLY RELEASED.

Ok rant over I love apple products I love my mini but like every company there's flaws I should be able to purchase software it's not like I wanted windows 95

famous600 · Jan 31, 2013, 03:45 PM

Quote:

Originally Posted by Droidrage729

Ok so I have a Mac mini 2007 that I was readying for sale. That included a wipe of the system. Well I deleted everything and to my own stupidity when I got to the set up screen I realized I haven't previously purchased the OS X Lion software my mac came with it pre installed. I call apple like suggested on every forum and google search since that's the only way to purchase lion now.

I get a nice apple rep who is willing to help but is kind of clueless as well. So he tell me I need a tech guy he's customer service. Proceeds to tell me I may be charged for the call?! Really for a customer service call? Nice way to extort customers in need. Anyhow they pretty much tell me there's no way to get the software. My issue isn't with customer service or their legal robbery.

He'll I was willing to pay for lion even though I'm not even going to use it I wiped it to sell it. My issue is why is it such an impossibility to purchase a software license I didn't even want a copy of the os I just needed it showing purchased on iTunes so it could install from the cloud WHY CAN'T I BUY SOFTWARE THAT WAS RECENTLY RELEASED.

Ok rant over I love apple products I love my mini but like every company there's flaws I should be able to purchase software it's not like I wanted windows 95

If lion was on the system before you erased have you tried Internet recovery? Do you have an apple store near you?

talmy · Jan 31, 2013, 06:03 PM

Quote:

Originally Posted by Droidrage729

Ok so I have a Mac mini 2007 that I was readying for sale. That included a wipe of the system. Well I deleted everything and to my own stupidity when I got to the set up screen I realized I haven't previously purchased the OS X Lion software my mac came with it pre installed.

A 2007 Mac mini would have come with Tiger or Leopard, not Lion. If you don't have the original system disks see if you can purchase them from Apple. It helps if you can go to an Apple store.

You can still purchase a Snow Leopard disk ($29) but Lion is an App Store purchase and App Store software is non-transferable.

Giuly · Jan 31, 2013, 06:17 PM

But Lion should've generated a local recovery partition, from which the OS can be reinstalled.

Press and hold Command+R, then turn the Mac on - you should be entering the recovery system. (That is, if you didn't remove the recovery partition as well)

Droidrage729 · Jan 31, 2013, 06:33 PM

Thank you all for your responses it's very appreciated. Well I tried to do the cloud recovery deal and that's when it asked for my iTunes info. The BEST the tech guys come up with is restore my time machine back up ( thank goodness I back up regularly) then create an admin account once in admin just delete the other. Worked easy enough I would just feel more secure wiping all and reinstalling apparently that's impossible if you you are unlucky enough to be the second owner of a product os. Like I said the guys were helpful enough I guess I just expected an easier fix or maybe " no problem here is the old software license it's not on your iTunes account so you can install it".

patricem · Jan 31, 2013, 07:10 PM

Just came across this in the imac thread

http://forums.macrumors.com/showthre...9#post16763319

Jan 31, 2013, 11:05 AM	#1
Droidrage729 macrumors regular Join Date: Sep 2012	My experience with apple today (Mac mini) Ok so I have a Mac mini 2007 that I was readying for sale. That included a wipe of the system. Well I deleted everything and to my own stupidity when I got to the set up screen I realized I haven't previously purchased the OS X Lion software my mac came with it pre installed. I call apple like suggested on every forum and google search since that's the only way to purchase lion now. I get a nice apple rep who is willing to help but is kind of clueless as well. So he tell me I need a tech guy he's customer service. Proceeds to tell me I may be charged for the call?! Really for a customer service call? Nice way to extort customers in need. Anyhow they pretty much tell me there's no way to get the software. My issue isn't with customer service or their legal robbery. He'll I was willing to pay for lion even though I'm not even going to use it I wiped it to sell it. My issue is why is it such an impossibility to purchase a software license I didn't even want a copy of the os I just needed it showing purchased on iTunes so it could install from the cloud WHY CAN'T I BUY SOFTWARE THAT WAS RECENTLY RELEASED. Ok rant over I love apple products I love my mini but like every company there's flaws I should be able to purchase software it's not like I wanted windows 95
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Jan 31, 2013, 06:17 PM	#4
Giuly macrumors 68030 Join Date: Oct 2009 Location: That depends whether you ask for timezone, state of mind or GPS coordinates.	But Lion should've generated a local recovery partition, from which the OS can be reinstalled. Press and hold Command+R, then turn the Mac on - you should be entering the recovery system. (That is, if you didn't remove the recovery partition as well)
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Jan 31, 2013, 06:33 PM	#5
Droidrage729 Thread Starter macrumors regular Join Date: Sep 2012	Thank you all for your responses it's very appreciated. Well I tried to do the cloud recovery deal and that's when it asked for my iTunes info. The BEST the tech guys come up with is restore my time machine back up ( thank goodness I back up regularly) then create an admin account once in admin just delete the other. Worked easy enough I would just feel more secure wiping all and reinstalling apparently that's impossible if you you are unlucky enough to be the second owner of a product os. Like I said the guys were helpful enough I guess I just expected an easier fix or maybe " no problem here is the old software license it's not on your iTunes account so you can install it".
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Jan 31, 2013, 07:10 PM	#6
patricem macrumors regular Join Date: Nov 2005	Just came across this in the imac thread http://forums.macrumors.com/showthre...9#post16763319
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