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Old Nov 28, 2012, 01:33 PM   #101
iStudentUK
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Originally Posted by Siderz View Post
This was a very useful post, thanks a lot!

Guess I won't be buying AppleCare then.

This just means I can take it to a Genius and they'll give me the same stuff as with AppleCare? Literally all I miss is being able to phone them?
You can still phone them, they just won't talk you through software issues and the like. My Mrs' MacBook battery died suddenly. She phoned Apple and they sent a courier to collect it and dropped it back.
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UK students may want to read about Apple education discounts and free student warranties here
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Old Dec 1, 2012, 04:00 PM   #102
unknownking123
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Does anyone have a list (or a link to a list) of the accessories that the education discount applies to?
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Old Dec 12, 2012, 01:27 PM   #103
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Originally Posted by iStudentUK View Post
the best bit of news is that there is a 3 year parts and labour warranty included as standard. This parts and labour warranty is similar to Applecare, but not quite as good. Applecare gives you 3 years warranty and 3 years phone support, the HE Contract gives you 3 years warranty and 1 years phone support.
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Originally Posted by iStudentUK View Post
All students I know received an email about 90 days later saying the extended warranty is now in effect (all Macs come with 90 days phone support, so I guess they tell you then to be clear your one year phone support is in effect).
I came here because I noticed on the website that my new iMac (Which I ordered online) said that they estimate the warranty will be over by Dec. 3rd next year.

But I supposed I'll wait 90 days and see what happens then.
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Old Jan 26, 2013, 05:02 PM   #104
Brradley
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Originally Posted by Siderz View Post
I came here because I noticed on the website that my new iMac (Which I ordered online) said that they estimate the warranty will be over by Dec. 3rd next year.

But I supposed I'll wait 90 days and see what happens then.
Have you received any sort of confirmation yet?
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Old Jan 26, 2013, 05:15 PM   #105
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Have you received any sort of confirmation yet?
Yes, I have actually.

Received a letter (Not email, a letter) about 1 and a half weeks ago.
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Old Feb 15, 2013, 02:31 PM   #106
angelsguardian
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I bought a late 2011 base MBP with discount + discounted Applecare in an Apple Store in June. Swapped for a mid 2012 base MBP 5 days later when they arrived but was told the Applecare discount wasn't available any longer so got a refund. Reading this thread later I wasn't surprised, if disappointed that the warranty didn't extend as per HE contract as I bought in store.
Anyway, today I got Applecare to make a phone exception and call me as the power adapter has failed. During the call (all sorted and received shipping notification of new part within an hour) they started trying to sell me Applecare. I said they didn't really want to start that conversation and was asked why. So to cut a long story short was told that store should have transferred Applecare to second machine, told them the serial number of the first machine and (despite having refunded the cost) they transferred the warranty onto my new MBP. Checked service status an hour later and now have warranty & phone till June 2015.
Very impressed yet again that Apple fixed their mistake in my favour.
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Old Feb 15, 2013, 06:36 PM   #107
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thanks mate
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Old Feb 20, 2013, 09:10 AM   #108
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Quote:
Originally Posted by angelsguardian View Post
I bought a late 2011 base MBP with discount + discounted Applecare in an Apple Store in June. Swapped for a mid 2012 base MBP 5 days later when they arrived but was told the Applecare discount wasn't available any longer so got a refund. Reading this thread later I wasn't surprised, if disappointed that the warranty didn't extend as per HE contract as I bought in store.
Anyway, today I got Applecare to make a phone exception and call me as the power adapter has failed. During the call (all sorted and received shipping notification of new part within an hour) they started trying to sell me Applecare. I said they didn't really want to start that conversation and was asked why. So to cut a long story short was told that store should have transferred Applecare to second machine, told them the serial number of the first machine and (despite having refunded the cost) they transferred the warranty onto my new MBP. Checked service status an hour later and now have warranty & phone till June 2015.
Very impressed yet again that Apple fixed their mistake in my favour.
That is really bloody great! Nice to know customer service is still good.

I've quoted your whole story as it's worth repeating
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Old Mar 21, 2013, 05:27 PM   #109
bmouthboyo
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Can I ask, my bro is at university in his 3rd year which is a placement year. He has his uni email etc still but is not in uni this year so cannot order using uni campus internet without taking time of work and going to campus.

If we order over the phone what details will they need to verify he is in FE? And are apple still offering the 3 year apple warranty?

Thankyou
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Old Jun 11, 2013, 05:58 AM   #110
macsymacker
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As far as I remember, it was a copy of a student card emailed to them. Depends on if you talk to a rep in Eire or USA though.

Also if you open up an account using the uni email online, that should be sufficient as well.

Quote:
Originally Posted by bmouthboyo View Post
Can I ask, my bro is at university in his 3rd year which is a placement year. He has his uni email etc still but is not in uni this year so cannot order using uni campus internet without taking time of work and going to campus.

If we order over the phone what details will they need to verify he is in FE? And are apple still offering the 3 year apple warranty?

Thankyou
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Old Jun 14, 2013, 12:01 PM   #111
vash420
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I'm looking to buy a Macbook Pro through my girlfriend's offline campus access. Is this remotely possible? She ordered a new MBA after the WWDC announcement, and is yet to be asked for student ID etc. All she did was log in to her existing (gmail registered) Apple ID through the uni network.

Is it that simple?
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Old Jun 14, 2013, 12:46 PM   #112
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Is it that simple?
Pretty much, that's what happened to me.
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Old Jun 18, 2013, 06:40 AM   #113
RedTomato
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Getting access to the 15% discount HE Store from home.

UPDATE

Want to buy your mac in the summer before starting uni? Apple makes it hard by demanding that you be on campus to log into the HE section. Someone's found a way around this.

http://www.mikewilson.cc/2010/08/18/...tudent-though/

The access code worked for my university, but another one I tried was dead so YMMV.

----------

UPDATE

I have heard some disabled students have been able to get 20% VAT taken off at the Apple Store in Regent Street, by saying the equipment is needed for disability support. Presumably they were able to explain exactly why they needed the gear.

I don't know if this was on top of the 15% HE discount (!)

If you're disabled but not a student, you might be able to do this too.
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Old Jun 19, 2013, 10:14 AM   #114
r6mile
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I just ordered a Macbook Air from home using my UCL university discount. A few weeks ago I also ordered a Mac Mini.

To be able to order from home, just login once on your university computers, go through the whole "selecting your uni, etc." business, and copy the URL at the top. Just bookmark it at the top, and you can order using your HE discount from anywhere.

When I was an undergraduate at Sussex in 2010, I ordered a MBP from home the same way. Not once have I had to provide Student ID, or anything - not that I have a problem with that, since I actually am a student! But I can see how easily the system could be abused by non-students.
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Old Nov 26, 2013, 06:54 PM   #115
gofry
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Guys,
I have read the thread and it was really really useful.
I need help in one case:
"Just make sure the Mac is shipped in the name of a student, to their address and registered by a student."
Shipped: to student: OK
Registered to student: not yet. This means that it has to be registered to the student's apple id created with university mail address (I just created one and ordered the macbook with it) or shall I use my old apple ID which I have since years? The result should be identical , or is this a dependency for the 3 years warranty?
Thanks

RESOLVED: Without setting up my mac, logged on to the self service warranty check and showed 3 years from delivery date. All fine.

Last edited by gofry; Nov 27, 2013 at 02:18 AM.
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