" No Family Name" in fontexplorer pro

has anyone else experienced this in fontexplorer Pro? It only happens when importing certain fonts. Some fonts are placed into the "No Family Name" group. These fonts display and print correctly without a problem, its just bizarre. If anyone knows of a fix then please let us know.

I have still not found a solution or even why this is happening, so this thread is still active. If anyone knows whats going on and how to fix it please post. thanks

The strange thing is with two of my fonts (I forget which ones) they were put in the correct family the first time I imported them. I had to delete them and re-import, and thats when they went into the 'no family name' group. Thats what prompted me to consider there might be something else to this.

Does this happen frequently to many other people?

I selected the remove from fontexplorer option