New iMac 27" 2012 SCREEN IS DEAD??

higgibaby · Dec 17, 2012, 11:25 PM

I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before...

Turned off and on 3 times now and same issue...

cosmicjoke · Dec 17, 2012, 11:28 PM

Quote:

Originally Posted by higgibaby

I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before...

Turned off and on 3 times now and same issue...

turn up the brightness with the apple keyboard?

atteligibility · Dec 17, 2012, 11:28 PM

Quote:

Originally Posted by higgibaby

I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before...

Turned off and on 3 times now and same issue...

that sucks, you live close to an Apple store?

you removed all plastics and covers from the screen?

bobright · Dec 17, 2012, 11:32 PM

Thats too bad a lemon

higgibaby · Dec 17, 2012, 11:38 PM

Quote:

Originally Posted by cosmicjoke

turn up the brightness with the apple keyboard?

Turned it up, I can barely see the little sun, but its a dud!

----------

Quote:

Originally Posted by atteligibility

that sucks, you live close to an Apple store?

you removed all plastics and covers from the screen?

I removed everything, all very carefully...I live about an hour away, thing is I needed this to work, now I have no idea how long I will have to wait for a replacement!

atteligibility · Dec 17, 2012, 11:41 PM

Quote:

Originally Posted by higgibaby

Turned it up, I can barely see the little sun, but its a dud!

----------

I removed everything, all very carefully...I live about an hour away, thing is I needed this to work, now I have no idea how long I will have to wait for a replacement!

doesn't sound like you can do anything but have it replaced, you may want to explain your situation at the store and ask for a temporary machine...

cosmicjoke · Dec 17, 2012, 11:44 PM

Quote:

Originally Posted by higgibaby

Turned it up, I can barely see the little sun, but its a dud!

----------

I removed everything, all very carefully...I live about an hour away, thing is I needed this to work, now I have no idea how long I will have to wait for a replacement!

would reset the smc and pram just to make sure

https://discussions.apple.com/docs/DOC-3603

higgibaby · Dec 17, 2012, 11:55 PM

Quote:

Originally Posted by cosmicjoke

would reset the smc and pram just to make sure

https://discussions.apple.com/docs/DOC-3603

I just tried that, no success

----------

Quote:

Originally Posted by atteligibility

doesn't sound like you can do anything but have it replaced, you may want to explain your situation at the store and ask for a temporary machine...

Do they give temporary machines? I could be waiting until the end of Jan for a new one...

cosmicjoke · Dec 17, 2012, 11:57 PM

Quote:

Originally Posted by higgibaby

I just tried that, no success

----------

Do they give temporary machines? I could be waiting until the end of Jan for a new one...

does sound like a bummer.. call them up, don't be angry but sound real sad lol... ask if they would cross ship you another one.

EPiCDiNGO · Dec 17, 2012, 11:59 PM

Quote:

Originally Posted by higgibaby

I just tried that, no success

----------

Do they give temporary machines? I could be waiting until the end of Jan for a new one...

They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives

I really hope you can get this sorted ASAP. Good luck.....

atteligibility · Dec 18, 2012, 12:04 AM

Quote:

Originally Posted by higgibaby

I just tried that, no success

----------

Do they give temporary machines? I could be waiting until the end of Jan for a new one...

If you talk to the right person, they will fix your situation one way or another. Your problem is obvious and we're not just talking about a dead pixel or something like that. It may play in your favor if they happen to have something in store that is slightly better than what you ordered...
Play nice and disappointed (which you are, so shouldn't be too difficult), no cursing and threatening, and somebody should fix the situation for you.

justperry · Dec 18, 2012, 12:11 AM

Seems like a backlight issue, might be as simple as a loose connector and might even be repaired on the spot.

higgibaby · Dec 18, 2012, 12:19 AM

Quote:

Originally Posted by justperry

Seems like a backlight issue, might be as simple as a loose connector and might even be repaired on the spot.

I don't really want a brand new machine repaired...

----------

Quote:

Originally Posted by EPiCDiNGO

They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives

I really hope you can get this sorted ASAP. Good luck.....

Thank you for the positivity...i hope they can do something. Thanks again...

Gelite55 · Dec 18, 2012, 12:45 AM

You really shouldn't be on here. You should be on the phone with Apple Returning or Exchanging.

justperry · Dec 18, 2012, 01:12 AM

Quote:

Originally Posted by higgibaby

I don't really want a brand new machine repaired...

Understandable, but if it is just a plug which got dislocated during transport it's not really a "repair".

It's a shame they don't have the screen attached with magnets now, otherwise it would be easy to check.

thekev · Dec 18, 2012, 01:40 AM

Quote:

Originally Posted by higgibaby

Do they give temporary machines? I could be waiting until the end of Jan for a new one...

I've never heard of it outside of jointventure. Prior to that Procare gave you a theoretically faster repair time. I didn't always find this to be the case.

Quote:

Originally Posted by EPiCDiNGO

They may be able to give u a 2011 iMac or a RETINA Macbook Pro to put u on until the replacement arrives

I really hope you can get this sorted ASAP. Good luck.....

Do you have any kind of reference for this?

Quote:

Originally Posted by higgibaby

I don't really want a brand new machine repaired...

[COLOR="#808080"]

You're within the return period, so that shouldn't be an issue. You should speak to Apple on this.

OneUp · Dec 18, 2012, 10:10 AM

Quote:

Originally Posted by justperry

Understandable, but if it is just a plug which got dislocated during transport it's not really a "repair".

lol, yes that's exactly what it is.

unknownx · Dec 18, 2012, 10:24 AM

I would not repair it, I would return it and order a new one

LogicPro · Dec 18, 2012, 10:43 AM

I'm so sorry... call and complain, see if you can get some freebies out of it - mouse + superdrive, etc.

lozpop · Dec 18, 2012, 11:07 AM

God, this sucks.

higgibaby · Dec 18, 2012, 08:21 PM

Quote:

Originally Posted by lozpop

God, this sucks.

Agreed

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Quote:

Originally Posted by LogicPro

I'm so sorry... call and complain, see if you can get some freebies out of it - mouse + superdrive, etc.

Thanks, no freebies unfortunately...although when I get my replacement I will try for free Applecare?

Dec 17, 2012, 11:25 PM	#1
higgibaby macrumors newbie Join Date: Dec 2012	New iMac 27" 2012 SCREEN IS DEAD?? I just unboxed and unwrapped my new 27" iMac with fusion drive, 2gb graphics...the lot, and the screen is dead! All I see is a faint ghost image of the start up sequence where you enter your language and such! Help...anyone else out there have this issue? I have never had this issue with any Apple products before... Turned off and on 3 times now and same issue...
	0

Dec 18, 2012, 11:07 AM	#20
lozpop macrumors 6502 Join Date: Mar 2006	God, this sucks. __________________ iMac 27" 2012 · MacBook Air 13" 2012 · iPhone 5 · iPad
	0

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Dec 17, 2012, 11:32 PM	#4
bobright macrumors 68030 Join Date: Jun 2010	Thats too bad a lemon
	0

Dec 18, 2012, 12:11 AM	#12
justperry macrumors 603 Join Date: Aug 2007 Location: 7 Km South of an active upside down volcano.	Seems like a backlight issue, might be as simple as a loose connector and might even be repaired on the spot.
	1

Dec 18, 2012, 12:45 AM	#14
Gelite55 macrumors regular Join Date: Dec 2012	You really shouldn't be on here. You should be on the phone with Apple Returning or Exchanging.
	0

Dec 18, 2012, 10:24 AM	#18
unknownx macrumors member Join Date: Oct 2011	I would not repair it, I would return it and order a new one
	0

Dec 18, 2012, 10:43 AM	#19
LogicPro macrumors regular Join Date: Dec 2012	I'm so sorry... call and complain, see if you can get some freebies out of it - mouse + superdrive, etc.
	0