Hi everyone! I have a situation where my MacBooks wifi cant connect to my Comcast Xfinity Assis modem/router. Im at my wits end, and Im hoping someone on these forums might have some additional ideas or other things I can try.
Heres what happened: We got Xfinity internet/phone about two months ago. It came with an Assis modem/router. In the two months since we got Comcast, all of our devices (two iPhones, an iPad, a PC and my MacBook) have all connected to the wifi fine. Then, last week, I was using my MacBook when the wifi suddenly dropped and disappeared. Every other device we have still connects to the router normally and receives internet.
So: I reselected my network from the Airport dropdown, and was prompted to enter my password again, which I did. At this point I started getting alternating Connection Timeout and Invalid Password messages, even though the password is correct. So, here are the steps Ive taken:
1. I tried restarting my MacBook, and restarting the modem/router. No luck.
2. I went into System Preferences>Networks and tried removing the network, and also went into the keychain and removed the networks passwords. I restarted and tried logging in again. No luck.
3. I tried the previous step, but before my MacBook restarted I also did a full reset of the Comcast modem/router. No luck.
4. I tried creating a new location in System Preferences>Networks. This time, it connected and the internet worked for about ten minutes. Then it became slow (dialup speed) before dropping off completely.
5. I created a new admin account, and tried logging into the router. Same as the last step, it connected and the internet worked for about ten minutes. Then it became slow (dialup speed) before dropping off completely.
I thought perhaps it was an Airport issue, so I went to the Genius Bar. My computer is still under warranty, so they replaced the Airport card. I tried it on the Apple Store wifi, it connected perfectly and got to the internet. The same thing with a café I went to, and my office. The MacBook connects normally to every network I try except for my home network.
When I got back from the Genius Bar with the new Airport card, the computer wouldnt connect. I tried creating another new location, but to no avail. So, I called Comcast and they told me that it wasnt their problem, since my phone could connect to the modem, and theyd only help me if I paid for an additional service, which they couldnt guarantee would solve the problem.
So here I am, at my wits end. Im not sure what to do, since Apple says its not my Airport, and Comcast says its not their problem. Ive been reading forums and come across dozens of people with similar issues: Apple products suddenly losing connectivity to Comcast Xfinity Assis modem/routes. But I havent seen any real solutions.
Send help!
Patrick
Heres what happened: We got Xfinity internet/phone about two months ago. It came with an Assis modem/router. In the two months since we got Comcast, all of our devices (two iPhones, an iPad, a PC and my MacBook) have all connected to the wifi fine. Then, last week, I was using my MacBook when the wifi suddenly dropped and disappeared. Every other device we have still connects to the router normally and receives internet.
So: I reselected my network from the Airport dropdown, and was prompted to enter my password again, which I did. At this point I started getting alternating Connection Timeout and Invalid Password messages, even though the password is correct. So, here are the steps Ive taken:
1. I tried restarting my MacBook, and restarting the modem/router. No luck.
2. I went into System Preferences>Networks and tried removing the network, and also went into the keychain and removed the networks passwords. I restarted and tried logging in again. No luck.
3. I tried the previous step, but before my MacBook restarted I also did a full reset of the Comcast modem/router. No luck.
4. I tried creating a new location in System Preferences>Networks. This time, it connected and the internet worked for about ten minutes. Then it became slow (dialup speed) before dropping off completely.
5. I created a new admin account, and tried logging into the router. Same as the last step, it connected and the internet worked for about ten minutes. Then it became slow (dialup speed) before dropping off completely.
I thought perhaps it was an Airport issue, so I went to the Genius Bar. My computer is still under warranty, so they replaced the Airport card. I tried it on the Apple Store wifi, it connected perfectly and got to the internet. The same thing with a café I went to, and my office. The MacBook connects normally to every network I try except for my home network.
When I got back from the Genius Bar with the new Airport card, the computer wouldnt connect. I tried creating another new location, but to no avail. So, I called Comcast and they told me that it wasnt their problem, since my phone could connect to the modem, and theyd only help me if I paid for an additional service, which they couldnt guarantee would solve the problem.
So here I am, at my wits end. Im not sure what to do, since Apple says its not my Airport, and Comcast says its not their problem. Ive been reading forums and come across dozens of people with similar issues: Apple products suddenly losing connectivity to Comcast Xfinity Assis modem/routes. But I havent seen any real solutions.
Send help!
Patrick
