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Old Apr 7, 2012, 09:19 AM   #1
TaylorClark
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iPhone 4S - Sleep/Week Button Stuck

Yesterday my Sleep/Wake Button stopped working after nothing had been done to the phone - like no dropping or juice spills or anything. I was just sitting on the train for 3 hours listening to music and when I got off the train it had stopped working...
Has anybody else had a problem like this? If I go to an Apple Store will they be likely to be able to do anything?

Thanks,
Taylor.
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Old Apr 7, 2012, 10:32 AM   #2
euphrus
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I had this same problem, but on my iphone 4. For me the button was able to be pushed flush with the device but would not register as a click and seemed very loose. After hours of frustration i finally came across this and was able to fix it. It works pretty good now. Not perfect, but a fix nonetheless. Also in the accessibility options under settings, turn on assistive touch, that allows you to still lock your phone even if your button is broken.

http://www.youtube.com/watch?v=DRt4Zjbx6n4
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Old Apr 7, 2012, 11:05 AM   #3
Jordan921
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Quote:
Originally Posted by TaylorClark View Post
Yesterday my Sleep/Wake Button stopped working after nothing had been done to the phone - like no dropping or juice spills or anything. I was just sitting on the train for 3 hours listening to music and when I got off the train it had stopped working...
Has anybody else had a problem like this? If I go to an Apple Store will they be likely to be able to do anything?

Thanks,
Taylor.
Make an appointment for the apple store. They will replace it for you.
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Old Apr 7, 2012, 11:55 AM   #4
euphrus
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Quote:
Originally Posted by Jordan921 View Post
Make an appointment for the apple store. They will replace it for you.
Definitely do this first. I was out of warranty which is why didnt want to take mine in to be fixed.
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Old Apr 7, 2012, 03:13 PM   #5
TaylorClark
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Okay guys, thanks for helping! I'll try and get an appointment at the Apple Store soon... But my nearest one is hours away... I'll update when I have been!

Oh! And thanks for reminding me about AssistiveTouch - so much easier now!
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Old Apr 7, 2012, 03:29 PM   #6
lordofthereef
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FWIW they are likely going to restore it to see if that fixes anything before a full swap, so you might as well start with that, before anything else. Might save you a trip.
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Old Apr 7, 2012, 04:54 PM   #7
TaylorClark
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FWIW they are likely going to restore it to see if that fixes anything before a full swap, so you might as well start with that, before anything else. Might save you a trip.
Hi. Thanks for your tip! I don't think it's a software issue though as the button is physically stuck down!
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Old Apr 7, 2012, 05:00 PM   #8
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Hi. Thanks for your tip! I don't think it's a software issue though as the button is physically stuck down!
Ah, very well. Guess I missed that.
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Old Apr 8, 2012, 03:57 PM   #9
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Booked an appointment for Tuesday at 7:30pm (BST) - will update when I'm back!
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Old Apr 10, 2012, 03:27 PM   #10
TaylorClark
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Booked an appointment for Tuesday at 7:30pm (BST) - will update when I'm back!
For those who are wondering, I just got back from the Apple Store and was given a new phone! It's restoring as I type...
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Old Apr 10, 2012, 03:29 PM   #11
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Nice! No more broken button to worry about.
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Old Apr 11, 2012, 12:16 PM   #12
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Nice! Glad they fixed it up. That's normally a tricky thing. It's a whole wire assembly in some cases that needs to be replaced. They'd much rather just give you a refurbed or "new" phone.
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Old Dec 17, 2012, 06:14 AM   #13
Shahmeer Salman
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Hey guys have a problem similar to this on my iPhone 4. When I lock it down, it's screen goes off and I have to press the buttons (Sleep/wake&home) to enter the Lockscreen. Is it a software issue or a hardware issue
I'M NERVOUS!PLEASE HELP!

----------

PS:I have used Assisive Touch. It works perfect for locking it down,but not waking it up
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