How to "RESET" password on APP Store after 3 failed attempts?

My parents just called me and they were attempting to update some of their apps on their iPhone 4. After 3 attempts using their password, they got locked out. One of their password, I realized, required them to use a Cap letter, which they did not (they typed in all lower case).

Anyway, I've never had this issue, but what do you do to reset the password so that the APP Store will allow access to app updates? Thanks!!!

stridemat said:

https://iforgot.apple.com/iForgot/iForgot.html

They will need to reset their password following the above link.

Click to expand...

Hey thanks so much. I guess this is the only option possible? I will forward this information. Much appreciated.