|Jan 2, 2014, 07:40 PM||#976|
Thanks Captainobvvious! Yah saved me $42!!!
Big thanks to "Captainobvvious" for starting this thread! I just saved my Mom $42 bucks by getting that lame a$$ "upgrade fee" waived! Merry New Year Captain & Cheers!
Here's the transcript on my chat with an ATT Rep online that took all of 10 min's...named changed to protect the (not so) innocent.
Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'ATT Rep'
Me: Good evening. I recently signed a 2 year contract extension and upgraded to a new phone. I was hoping I could have my upgrade fee waived or credited to my account since I have been an ATT customer for many, many years.
ATT Rep: Hi (Me) nice to have you in this chat with me. Thanks as well for being part of AT&T for these past years. Let me look in to the account and see what I can do for
ATT Rep: Thanks for waiting. I see the charge now & reviewed the account as well. Let me work on waiving the fee now.
Me: Thank you.
ATT Rep: You're welcome, one moment please
Me: I was just getting ready to pay my bill and was surprised to see that charge as I've experienced billing errors in the past.
ATT Rep: I see, let me waive it first before you process the payment
Me: Great, thank you again. Good start to the new year!
ATT Rep: I agree
ATT Rep: Are you still logged in to *your account?
ATT Rep: The fee has been waived, to see the amount change please log out then log back in, then you can process the payment after
Me: Ok let me try.
ATT Rep: sure
Me: Ok, I see it now. Thank You (ATT Rep), I appreciate it!
ATT Rep: It's my pleasure, will there be anything else for now?
Me: Nope, that's it. Have a good night & Happy New Year!
ATT Rep: Same to you. Thanks for allowing me to assist you today, I hope you are satisfied with my service, as well as with AT&T. Happy New Year as well
...good luck & remember the 4 P's, "Positive & Patient Perseverance, Pays-off!"
Cheers & Merry New Year!
Last edited by Jeff25; Jan 2, 2014 at 08:03 PM.
|Jan 11, 2014, 01:39 PM||#977|
Is this fee waiver a one time thing? I did it last year and everything went fine but the lady told me it was a one time waive so next year when I want to upgrade she can't waive it anymore. Has anyone gotten their fees waived more than once?
15'' rMBP 2.6/16/512 iPod Classic iPad 2 White iPhone 5 32GB
|Jan 11, 2014, 03:04 PM||#978|
|Jan 15, 2014, 01:02 PM||#979|
I tried for the second time to secure the credit/waiver but the agent said that my discount from my employer does not allow for such a waiver. I proceeded to find out that my "FAN 20% discount" only applies to the base plan ($60) rather than the whole bill ($180). Unfortunate information to find out, however at least the agent was very nice and helpful. I give up though..probably won't be possible in my case
|Feb 1, 2014, 04:15 PM||#980|
Got my activation fee waived!
Hello everyone! I just wanted to let you know that they are still waiving activation fees. BONUS: I was also able to increase my 8% discount to a 10% discount.
Here's a copy of my chat session:
John Mallard: Good thing I got you on chat today Paul! I can definitely assist you with that upgrade fee. Let's go ahead and check for the best possible options.
Paul: Thank you so much, John!
John Mallard: You're very much welcome!
John Mallard: A friendly reminder though, the upgrade fee is a standard fee that every customer is charged whenever they are having an upgrade.
John Mallard: Are you still with me Paul?
Paul: Yes, I am sorry. My computer froze.
John Mallard: Oh it's alright.
John Mallard: I'm on the process of doing the adjustment now.
Paul: I really appreciate it, John!
John Mallard: Oh thank you.
John Mallard: Can you log-out and log-in again so that you can see the changes on your account?
Paul: Yes, let me see. One second.
John Mallard: Sure go ahead.
Paul: Got it! $38.63 CR.
John Mallard: GREAT!
John Mallard: So what else can I help you with Paul?
Paul: Thank you so much for all of your help, John!!
Paul: I do have one question. My daughters are both in college and told me about the FAN discount, they are both on my plan. I currently have a discount from my business. Is there a way they can get the discount on their lines?
John Mallard: Let me go ahead and check that for you as well.
John Mallard: Alright it seems that we can only have one discount on the account though.
John Mallard: I'm very sorry.
Paul: I see. My daughter told me that she can receive 10-15% discount from her college. I currently receive 8%. Would it be possible to switch the discounts?
Paul: I can provide her email to validate the college discount.
John Mallard: Ofcourse!
Paul: Her email is __________________.
John Mallard: Kindly click this link for me then put her e-mail address there. After that she will receive an e-mail and that will do the trick.
Paul: I don't understand what the IRU means?
John Mallard: Oh it's your account, It means Individual-Regular and not a Company Account.
Paul: Oh I see. Okay, I will click on that.
John Mallard: Thank you.
John Mallard: She just needs to wait for the validation process to be completed and that discount will take effect.
Paul: Done! She just showed me how to do it. Fantastic 10%!!
John Mallard: That's wonderful!
Paul: Thank you so much for taking your time to help me with this process, John! You're an amazing AT&T representative.
John Mallard: It was a great pleasure chatting with you today and I hope I was able to give you extra-ordinary service. You do have a great day!
Chat session has ended.
|Feb 14, 2014, 11:49 AM||#982|
I just got mine waived from when I bought the iPad Mini Retina last week (I have a FAN discount fwiw). Kill 'em with kindness works (I did this before with my iPhone 5 about a year ago and they would not waive my fee, something about a new policy... I tried several times (being nice every time) to no avail... I wonder if they are loosening up with this "new policy").
21.5" iMac (2012) | iPad Mini (Retina) | iPhone 5s
|Jun 30, 2014, 12:43 PM||#983|
I apologize, we are unable to waive the billed upgrade fee since it is a valid charge. However, I can give you $25.00 credit as one-time courtesy, and to help you lower your current bill.
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