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Old Mar 18, 2013, 07:58 AM   #1
ahfu25
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Verizon is sending me a warranty replacement. Have a question

I was having trouble with my iPhone 5 and called Verizon because apple wouldn't replace the phone. They're overnighting me a replacement. Anyone have experience with Verizon? Are the phones just like the apple replacements? Are they noticeably used?
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Old Mar 18, 2013, 09:00 AM   #2
ray6712
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In my experience with Verizon's replacements they have been on par with Apples, usually no sign of wear at all
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Old Mar 18, 2013, 12:28 PM   #3
617aircav
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Refurbished phones look just like brand new. This is with any phone.
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Old Mar 18, 2013, 01:01 PM   #4
Chris092881
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Originally Posted by 617aircav View Post
Refurbished phones look just like brand new. This is with any phone.
Not true.

Verizon has replacement units? Through them or through Asurion? Or are they already offering refurbished 5's on their site? Either way, Apple replaces the outer shell, battery, and screen. Asurion replaces nothing. They send the phone out as is. When the 5 came out they were sending out brand new sealed boxes. I doubt that's the case 7 months later.

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Old Mar 18, 2013, 01:55 PM   #5
ahfu25
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The replacement is from verizon not asurion. I just dont want to receive a phone that looks all nicked up and abused. If so I'll just stay with my phone I have now and try @ apple again. My power button is stuck and I went to the apple store on 5th Ave and they said it looks like physical damage because it was in a otterbox . NO scratches or anything on the phone so I just rather keep mine. Guess I'll find out tomorrow... I'll give an update tomorrow for anyone else that is curious and was in this position. Thanx fellas!
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Old Mar 18, 2013, 02:23 PM   #6
als522877
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I had my iPhone 5 stolen while at work in Dec. I went through Asurion to get it replaced & they sent me a brand new in the box iPhone 5. (still factory shrink wrapped) I had called Apple to cancel the AC+ on the stolen phone to use the refund towards getting AC+ on the replacement. I had no problems at all getting that done.

They were going to pro-rate the 2 months it had already been activated, but when they asked why I wanted to cancel & I told them the phone was stolen & I was going to use the refund to put AC+ on the replacement phone I received from Asurion. The rep put me on hold to "Talk to their supervisor". The rep came back and said they would do a full refund instead.


Not sure whether Verizon will send you a refurb or brand new iPhone 5 but if you have AppleCare+ on your previous iPhone 5 the process to get it "moved" over isn't that bad.
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Old Mar 18, 2013, 02:48 PM   #7
Chris092881
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Quote:
Originally Posted by ahfu25 View Post
The replacement is from verizon not asurion. I just dont want to receive a phone that looks all nicked up and abused. If so I'll just stay with my phone I have now and try @ apple again. My power button is stuck and I went to the apple store on 5th Ave and they said it looks like physical damage because it was in a otterbox . NO scratches or anything on the phone so I just rather keep mine. Guess I'll find out tomorrow... I'll give an update tomorrow for anyone else that is curious and was in this position. Thanx fellas!
I would definitely try Apple again for sure. I think you'll get better results.
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Old Mar 19, 2013, 05:25 PM   #8
ahfu25
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Originally Posted by Chris092881 View Post
I would definitely try Apple again for sure. I think you'll get better results.
Got my replacement from verizon (not asurion) and its on par with the genius bar replacements. Heres a flick..
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Old Mar 19, 2013, 05:28 PM   #9
Chris092881
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Originally Posted by ahfu25 View Post
Got my replacement from verizon (not asurion) and its on par with the genius bar replacements. Heres a flick..
Looks good! Screen protected with film and everything. I'm happy it worked out for you. One piece of advise? Call Apple now and get AppleCare+ and drop Asurion, assuming you have it. It's a better deal. And since you just received the replacement today they should allow you to purchase AC+ over the phone.
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Old Mar 19, 2013, 05:43 PM   #10
ahfu25
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Looks good! Screen protected with film and everything. I'm happy it worked out for you. One piece of advise? Call Apple now and get AppleCare+ and drop Asurion, assuming you have it. It's a better deal. And since you just received the replacement today they should allow you to purchase AC+ over the phone.
Did that already! But I kept assurion just in case god forbid I lose it or it gets stolen. I dont mind paying the extra 10 bucks a month...A little piece of mind goes a long way.
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Old Mar 19, 2013, 05:44 PM   #11
Chris092881
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Did that already! But I kept assurion just in case god forbid I lose it or it gets stolen. I dont mind paying the extra 10 bucks a month...A little piece of mind goes a long way.
Nice. Thinking ahead.
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Old Mar 19, 2013, 06:05 PM   #12
TaEbOm
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Got a replacement from Asurion last week. 64gb brand new in sealed box with a deductible of $199.
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Old Mar 19, 2013, 06:17 PM   #13
ahfu25
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Got a replacement from Asurion last week. 64gb brand new in sealed box with a deductible of $199.
You have verizon?....btw this idiot here just updated to 6.1.3....dont ask...it wasnt a mistake...smh
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Old Mar 20, 2013, 12:55 PM   #14
TaEbOm
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You have verizon?....btw this idiot here just updated to 6.1.3....dont ask...it wasnt a mistake...smh
yup, verizon ftw
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Old Mar 20, 2013, 02:28 PM   #15
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yup, verizon ftw
I was wondering what their deductible was for future reference. Thanx
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