Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPad

Reply
 
Thread Tools Search this Thread Display Modes
Old Feb 11, 2013, 08:13 PM   #26
charlituna
macrumors 604
 
charlituna's Avatar
 
Join Date: Jun 2008
Location: Los Angeles, CA
Quote:
Originally Posted by pjny View Post
Here's my long and windy road to a replacement ipad mini. I've been an apple customer since 2000 and currently have in my home 2 iphone 4s, 1 iphone 4, 2 macbook pro 13", 1 ipad, 1 mini, and about 5 ipods. also have about $1000 in accessories docks/chargers/battery cases/battery packs etc.
Yeah and? That makes you special? That gives you some kind of exemption? Sounds like you have been an Apple customer long enough to know you need to take responsibility when your **** is damaged. I'm sure the store employees just love you and your entitlement.

Quote:

I stopped getting applecare for my iphone/idevices after i went in with my iphone 3g 20 months after purchase(with applecare) for failing battery . . . how even apple states 500 charges or 18 months before battery starts losing charge.
And your iPhone was past that 18 months.

O wait, I forgot, you are entitled to special treatment cause you have been such a long time customer.

Quote:
i had called apple store to ask if they repaired but they wouldn't tell me.
Phone operators at the stores aren't techs so they aren't allowed to diagnose, quote etc. as such a 'good' customer for such a long time you should know that.

Quote:
. he said they don't and may never do in house repairs for cracked screens.
Takes too long and has too much of a chance that someone would screw it up trying to get it done quickly. Plus the iPads aren't really made to be opened up

Quote:
so i went to a family manager and asked if he could help in anyway. after some research he said he could add applecare+ and that i could come in a few days later and pay $50 to get it replaced.
So you and your entitlement snarled at some employee over how you didn't think you should have to play by the rules and to shut you up he falsified selling you Apple Care you didn't deserve. Charming.

Oh and then you happened to have your busted up iPad with you out of town and just thought you'd go into another store. I feel certain to see if you could convince them to replace it for free anyway. Bet you conveniently claimed you didn't know what happened. You just picked it up and it was broken.

If I was an Apple employee, especially a manager, I would have happily refused you service and invited you and your self entitlement to never return. People like you are why there are like 100 twitter accounts from Apple employees that hate their jobs and the customers they have to deal with all day

----------

Quote:
Originally Posted by jdag View Post
1st, I am a bit surprised that they didn't look at the failure of the Smart Cover as a reason to exchange.
Nothing about the Smart Cover advertises it as protecting the iPad from drops so it didn't fail anything

----------

Quote:
Originally Posted by EMAN19 View Post
The 5th Ave. Apple Store gave me crap about how they couldn't return my iPad mini replacement (not a refurb/new) because it was considered a "part" and not in their stock, even though I was still within my 14 day grace period.
Your receipt is for a particular unit as indicated by the serial listed on the receipt. Not for any iPad mini you happen to bring in.

That you didn't look at the terms of the swap or ask is not Apple's fault, its yours.
charlituna is offline   1 Reply With Quote
Old Feb 14, 2013, 02:24 AM   #27
HazyCloud
macrumors 68030
 
HazyCloud's Avatar
 
Join Date: Jun 2010
Quote:
Originally Posted by charlituna View Post
Of course they will. They will let you buy the swap at part cost which will be like $199 and give you a chance to buy Apple Care + for the new unit.
No, they probably won't. You'd be lucky if they did. If anything they'll offer an OOW device for $249/$299 depending on the device model. They never offer a replacement for the price of a part's cost.

If you're really lucky, they'll allow you to purchase AC+ for $99 and use your first accidental repair at $49 for a total of $148.
__________________
If you have a question about my post, quote me so I am notified and can easily reply to you.
HazyCloud is offline   0 Reply With Quote
Old Feb 15, 2013, 08:23 AM   #28
ITz Life NL
macrumors newbie
 
Join Date: Feb 2013
209GBP to fix the screen or 323.7 USD
ITz Life NL is offline   0 Reply With Quote
Old Feb 19, 2013, 09:33 AM   #29
alent1234
macrumors 603
 
Join Date: Jun 2009
Quote:
Originally Posted by pjny View Post
Lesson learned: avoid 5th Avenue store.

I try to avoid all the NYC stores

Manhasset is my favorite And worth the drive
alent1234 is offline   0 Reply With Quote
Old Mar 14, 2013, 04:18 PM   #30
chicagdan
macrumors 6502a
 
Join Date: Jan 2002
Location: Chicago, IL
Can the screen be replaced?

So is it even possible for the iPad mini screen to be replaced? I didn't have AppleCare+ for my iPad Mini, but I discovered that my DirecTV coverage was good for it. So I sent it off to be repaired ... now I wonder if I've just made a big mistake.
__________________
"In all talk there is a grain of contempt."
-- Friedrich Nietzsche
chicagdan is offline   0 Reply With Quote
Old Mar 25, 2013, 11:08 PM   #31
Craigjtmp
macrumors newbie
 
Join Date: Mar 2013
If one's screen is cracked but still works....

I dropped my iPad and cracked it near the corner, but doesn't affect operation. I bought the ArmorSuit MilitaryShield fir iPad , and it hods the loose glass in place, prevents futher cracking, and protects the glas. Great to get even if you do not have a crack:

ArmorSuit MilitaryShield - Apple iPad 4 with Retina Display / iPad 3 / iPad 2 Screen Protector Shield

http://www.amazon.com/ArmorSuit-Mili...rds=ipad+armor
Craigjtmp is offline   0 Reply With Quote
Old Mar 26, 2013, 12:32 AM   #32
Ivabign
macrumors 6502
 
Join Date: Mar 2011
Quote:
Originally Posted by charlituna View Post
Yeah and? That makes you special? That gives you some kind of exemption? Sounds like you have been an Apple customer long enough to know you need to take responsibility when your **** is damaged. I'm sure the store employees just love you and your entitlement.



And your iPhone was past that 18 months.

O wait, I forgot, you are entitled to special treatment cause you have been such a long time customer.



Phone operators at the stores aren't techs so they aren't allowed to diagnose, quote etc. as such a 'good' customer for such a long time you should know that.



Takes too long and has too much of a chance that someone would screw it up trying to get it done quickly. Plus the iPads aren't really made to be opened up



So you and your entitlement snarled at some employee over how you didn't think you should have to play by the rules and to shut you up he falsified selling you Apple Care you didn't deserve. Charming.

Oh and then you happened to have your busted up iPad with you out of town and just thought you'd go into another store. I feel certain to see if you could convince them to replace it for free anyway. Bet you conveniently claimed you didn't know what happened. You just picked it up and it was broken.

If I was an Apple employee, especially a manager, I would have happily refused you service and invited you and your self entitlement to never return. People like you are why there are like 100 twitter accounts from Apple employees that hate their jobs and the customers they have to deal with all day

----------



Nothing about the Smart Cover advertises it as protecting the iPad from drops so it didn't fail anything

----------



Your receipt is for a particular unit as indicated by the serial listed on the receipt. Not for any iPad mini you happen to bring in.

That you didn't look at the terms of the swap or ask is not Apple's fault, its yours.
I think Charlie's doc needs to up the milligrams on his Xanax prescription. He says he's from California, but acts like he's from Queens - probably another damned transplant.

I think the gentleman you so soundly trashed above was saying that as a longstanding customer - and back in the day, a loyal customer was something a company looked to retain, as the cost of creating a new loyal customer can be expensive - as a loyal customer, who unlike many on this forum, didn't take his iPhone back 13 times because they didn't like the bluish hue on the screen - or found a (god help us) a knick on their iPad out of the box (the horror!) and berated the staff. Perhaps this loyal, longstanding customer was perhaps entitled to a bit of consideration - if (and again a big if) they had it in their power to do something out of the box. Not everyone who is looking for some consideration is automatically someone who is "entitled" - but often someone who shows no compassion or empathy for another is an a$$hole.
Ivabign is offline   2 Reply With Quote
Old Jun 4, 2013, 12:22 PM   #33
trust773
macrumors newbie
 
Join Date: Feb 2012
$135.00 iPad mini glass replacement

Chicago gadgets is replacing the glass on an iPad mini for $135.00 .
http://www.chicagogadgets.com/ipad-repair.html
trust773 is offline   0 Reply With Quote
Old Jun 5, 2013, 07:27 PM   #34
Fruit Cake
macrumors 6502a
 
Join Date: Mar 2012
Quote:
Originally Posted by trust773 View Post
Chicago gadgets is replacing the glass on an iPad mini for $135.00 .
http://www.chicagogadgets.com/ipad-repair.html
Is that for digitizer or the LCD panel?
Fruit Cake is offline   0 Reply With Quote
Old Mar 17, 2014, 10:43 AM   #35
Chad3eleven
macrumors member
 
Join Date: Dec 2012
Quote:
Originally Posted by charlituna View Post
Yeah and? That makes you special? That gives you some kind of exemption? Sounds like you have been an Apple customer long enough to know you need to take responsibility when your **** is damaged. I'm sure the store employees just love you and your entitlement.



And your iPhone was past that 18 months.

O wait, I forgot, you are entitled to special treatment cause you have been such a long time customer.



Phone operators at the stores aren't techs so they aren't allowed to diagnose, quote etc. as such a 'good' customer for such a long time you should know that.



Takes too long and has too much of a chance that someone would screw it up trying to get it done quickly. Plus the iPads aren't really made to be opened up



So you and your entitlement snarled at some employee over how you didn't think you should have to play by the rules and to shut you up he falsified selling you Apple Care you didn't deserve. Charming.

Oh and then you happened to have your busted up iPad with you out of town and just thought you'd go into another store. I feel certain to see if you could convince them to replace it for free anyway. Bet you conveniently claimed you didn't know what happened. You just picked it up and it was broken.

If I was an Apple employee, especially a manager, I would have happily refused you service and invited you and your self entitlement to never return. People like you are why there are like 100 twitter accounts from Apple employees that hate their jobs and the customers they have to deal with all day

----------



Nothing about the Smart Cover advertises it as protecting the iPad from drops so it didn't fail anything

----------



Your receipt is for a particular unit as indicated by the serial listed on the receipt. Not for any iPad mini you happen to bring in.

That you didn't look at the terms of the swap or ask is not Apple's fault, its yours.
I have to say.. I was looking up information on fixing a cracked iPad Mini screen and came across this.. I have to say you are quite that a$$hole for breaking down someones story, labeling them "entitled". They are simple sharing what they went through to hopefully help others in similar situations.

The only thing I learned is there are trolls like you sniffing around the web spilling your amazing logic. Kudos to you for having everything figured out.
__________________
27" 2011 iMac, 3.4 GHz, 12 GB RAM, 1TB HD, Bootcamp w/Win 7 ; iPhone 4S 16gb ; iPad Mini 16gb
Chad3eleven is offline   1 Reply With Quote
Old Mar 17, 2014, 12:30 PM   #36
charlituna
macrumors 604
 
charlituna's Avatar
 
Join Date: Jun 2008
Location: Los Angeles, CA
Quote:
Originally Posted by HazyCloud View Post
No, they probably won't. You'd be lucky if they did. If anything they'll offer an OOW device for $249/$299 depending on the device model. They never offer a replacement for the price of a part's cost.

If you're really lucky, they'll allow you to purchase AC+ for $99 and use your first accidental repair at $49 for a total of $148.
Nope. WHEN they allowed you to buy at first damage incident, which they don't anymore, you paid full replacement minus $50 plus tax. Then the full $99. You were not allowed to buy apple care first then pay damage. Not as a standard policy. A manager might, to shut up an overly entitled asshat, allow it to shut the person up. But it was very very rare as it was technically a fireable offense.

----------

Quote:
Originally Posted by Ivabign View Post
Not everyone who is looking for some consideration is automatically someone who is "entitled" - but often someone who shows no compassion or empathy for another is an a$$hole.
Using "I've been a long time customer" to get a return a few days late is consideration.

Using it to change the rules of an agreed upon warranty is entitlement.

That is my opinion, and I have I right to speak it. If you disagree with my opinion or my exercising of my right to express it then I suggest you exercise your right to ignore it.
charlituna is offline   0 Reply With Quote
Old Mar 17, 2014, 12:34 PM   #37
Todd H
macrumors regular
 
Join Date: Oct 2002
Location: Eastman, Georgia
I have an autistic child so I've already had to replace a cracked screen a couple of times on his mini. Not hard if you follow directions.

Of course, I've also replaced an iPhone and Kindle Fire screen for family members so I have some practice.
__________________
Mac mini 2.4 GHz 8 GB RAM 750 GB 7200 RPM internal HDD, iPhone 3S 16GB Black, iPhone 4 32GB Black, iPhone 5 32GB Black
Todd H is offline   0 Reply With Quote
Old Mar 17, 2014, 11:33 PM   #38
pjny
Thread Starter
macrumors 6502
 
Join Date: Feb 2010
Chill

As I stated: there was an issue with the smart cover's weak magnetic bond causing unexpected separation from the iPad.

I have since bought two more iPad minis(retinas) and use the The Joy Factory SmartSuit iPad Mini Ultra-Slim Snap-On Stand/Case which DOES NOT Separate because of a weak magnetic bond! No cracked screens and no drops because of separating case.

I am using the original iPad mini on a Wallee case +articulating arm situated next to my NEC PA271 monitors and i have it running CNN or Netflix.


Quote:
Originally Posted by charlituna View Post
Yeah and? That makes you special? That gives you some kind of exemption? Sounds like you have been an Apple customer long enough to know you need to take responsibility when your **** is damaged. I'm sure the store employees just love you and your entitlement.



And your iPhone was past that 18 months.

O wait, I forgot, you are entitled to special treatment cause you have been such a long time customer.



Phone operators at the stores aren't techs so they aren't allowed to diagnose, quote etc. as such a 'good' customer for such a long time you should know that.



Takes too long and has too much of a chance that someone would screw it up trying to get it done quickly. Plus the iPads aren't really made to be opened up



So you and your entitlement snarled at some employee over how you didn't think you should have to play by the rules and to shut you up he falsified selling you Apple Care you didn't deserve. Charming.

Oh and then you happened to have your busted up iPad with you out of town and just thought you'd go into another store. I feel certain to see if you could convince them to replace it for free anyway. Bet you conveniently claimed you didn't know what happened. You just picked it up and it was broken.

If I was an Apple employee, especially a manager, I would have happily refused you service and invited you and your self entitlement to never return. People like you are why there are like 100 twitter accounts from Apple employees that hate their jobs and the customers they have to deal with all day

----------



Nothing about the Smart Cover advertises it as protecting the iPad from drops so it didn't fail anything

----------



Your receipt is for a particular unit as indicated by the serial listed on the receipt. Not for any iPad mini you happen to bring in.

That you didn't look at the terms of the swap or ask is not Apple's fault, its yours.
pjny is offline   0 Reply With Quote
Old Mar 23, 2014, 04:12 AM   #39
. . .
macrumors newbie
 
Join Date: Mar 2014
i referred to this thread several times in the last week to see if I really am responsible or not for my iPad mini 2 screen trauma.so I have taken it in,and here is my experience as of yesterday.
I cracked my iPad mini 2 screen. A continuos line developed ( [_]< like this) starting at the home button and continuing full circle then back to home button.
After 2 days other dead ended cracks (lines going from main crack and ending within a few inches)were emerging.i have insurance,but wanted to touch base with the geniuses to see if I may be covered.
A couple things I want to say ...I have no AC.
My very good friend is a manager of AT&Ts' most visited store in Los Angeles ,
He has done impossible favors for me... He told me " I will not be covered under apples 1 year warranty". So having been told this by a very reputable source on this subject as he has seen many come before me with the same issue.
That coupled with the very bad taste in my mouth for Apple stores (completely separate subject you could read on a Yelps reviews of the Apple store Santa Monica 3rd street promenade by A.G.,a mind blowing experience to say the the least) I was not looking forward to going in,but saving $200 on the deductible was just enough to make the appointment necessary IMO. Had it been a $150 deductible I would have passed on the apple store completely.
I checked in with a store operator/ rep,waited 10 minutes while everyone (not the employees) stared at me and made feel so out of place as usual... Then
This cool as can be young tatted up genius called out my name.i walked up to him,he asked me "what was up"?
I told him the truth..." I may have caused it,or it may be a flaw,but no impact points present ,and 1 line that slowly developed into this".
He ran my serial number after looking at the circle,he then said "we will email you when your new white iPad mini ,32Gb ,with retina display,Cellular etc... arrives... My words .." Say what ? wow ...Thanks man! Cya "
As I left I was shaking my head in disbelief.20 min in and out with an email that confirmed the exact outcome of our meeting
It is these other apple store experiences that continue to completely rectify my hellish experience at the Santa Monica store.

Now I have to figure out how to prevent this from happening again.
. . . is offline   0 Reply With Quote
Old Mar 23, 2014, 06:01 AM   #40
Newtons Apple
macrumors regular
 
Join Date: Mar 2014
Quote:
Originally Posted by pjny View Post
As I stated: there was an issue with the smart cover's weak magnetic bond causing unexpected separation from the iPad.

I have since bought two more iPad minis(retinas) and use the The Joy Factory SmartSuit iPad Mini Ultra-Slim Snap-On Stand/Case which DOES NOT Separate because of a weak magnetic bond! No cracked screens and no drops because of separating case.

I am using the original iPad mini on a Wallee case +articulating arm situated next to my NEC PA271 monitors and i have it running CNN or Netflix.
I do not think the magnets were designed to hold the iPad to the cover rather than to hold the cover to the iPad. These covers are not handles that can be trusted to that purpose.
Newtons Apple is offline   0 Reply With Quote
Old Mar 23, 2014, 06:52 AM   #41
hologram
macrumors regular
 
Join Date: May 2007
Quote:
Originally Posted by pjny View Post
How much will Apple ask to fix it or replace? I didn't get Applecare+. Do you think Apple will cut me a break?
Just out of curiosity, why would you ask that question here and get pages of conflicting replies, when all you have to do is call Apple or an authorized repair facility and get the correct answer within minutes?

If someone here says you'll get it replaced for free are you going to use that as an argument when they charge you?
hologram is offline   0 Reply With Quote
Old Mar 26, 2014, 08:45 PM   #42
. . .
macrumors newbie
 
Join Date: Mar 2014
Just say no to crack

I got the call from the store I originally took my cracked one into. I can't believe how nice they were during the entire process.
The guy who swapped it out said " I was on a very short list of this sort of damage .4 times he witnessed screen cracking swaps in 3 years.1st time he actually is doing it as mandated

Last edited by . . .; Mar 26, 2014 at 10:59 PM. Reason: Not clear
. . . is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPad

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:06 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC