Don't Buy It
I bought it, hoping it would be an improvement over 2.0, which is worthless, and for which I can get no support. I was lured in by the 90 day guarantee.
After downloading, I was advised I need iOS 10.7 or higher, which I don't have on my networked computer. So I tried to cancel with online help, and was told that I needed to call. Seeing as how the World will end in 3 months, I decided against that, since I don't want to spend the rest of my life on Nuance customer service.
Bottom line: they'll make it very difficult to get a refund.
Here's my chat with the so called "customer service" representative:
Please wait while we find an agent to assist you...
Hello, welcome to Nuance Chat. Please briefly describe your goal or question and I will connect you with the best resource to meet your objectives.
Thomas Green: Hi, how may I help you today?
Customer: i need a refund. just tried to update, and am told, after I download, that I need iOS 10.7 or greater. It would have been nice if that was somewhere in the advertising
Thomas Green: Our support department will be able to help you. In North America, you can reach our customer service team anytime between 9 AM and 6 PM Eastern Time, Monday to Friday. They can be reached by calling 1-800-654-1187
Customer: oh for God's sake. I don't want to call
Customer: and hold
Customer: i've tried using your so-called customer service before
Thomas Green: I understand what you are telling me, however, my role is to direct you to the best resource for your situation. The Customer Service Team will be best able to resolve your issue and they will be happy to assist you. You can contact them through the channels listed above.
Customer: I'll just cancel it through my credit card.
Customer: and review the product online, wherever I can
Customer: that would be a better use of my time
Customer: I almost didn;t buy due to prior bad customer service, but decided to do so based upon the 30 day guarantee
Thomas Green: I understand your concern however as I mentioned I above, my role is to direct you to the best resource for your situation. The Customer Service Team will be best able to resolve your issue and they will be happy to assist you. You can contact them through the channels listed above.
Customer: thanks for your help. they ought to change the box that says you can get help through chat, since it appears you probably only can help to sell
Customer: Is there anything you can do besides sell?
Thomas Green: As I mentioned above my role is to direct you to the best resource for your situation, I am only the operator.
Thomas Green: Our customer service department will be glad to assist you with your original inquiry
Customer: "I only work here?" Sorry to be an ass; I realize it's the company you work for, and not you, that I should complain about.
Thomas Green: Is there anything else I can help you with?
Customer: Apparently not, but thanks for asking
Thomas Green: Thank you for taking the time to chat with Nuance and have a great day!
Customer: i suppose you can pass on my disdain to your supervisor, for what that's worth
I bought it, hoping it would be an improvement over 2.0, which is worthless, and for which I can get no support. I was lured in by the 90 day guarantee.
After downloading, I was advised I need iOS 10.7 or higher, which I don't have on my networked computer. So I tried to cancel with online help, and was told that I needed to call. Seeing as how the World will end in 3 months, I decided against that, since I don't want to spend the rest of my life on Nuance customer service.
Bottom line: they'll make it very difficult to get a refund.
Here's my chat with the so called "customer service" representative:
Please wait while we find an agent to assist you...
Hello, welcome to Nuance Chat. Please briefly describe your goal or question and I will connect you with the best resource to meet your objectives.
Thomas Green: Hi, how may I help you today?
Customer: i need a refund. just tried to update, and am told, after I download, that I need iOS 10.7 or greater. It would have been nice if that was somewhere in the advertising
Thomas Green: Our support department will be able to help you. In North America, you can reach our customer service team anytime between 9 AM and 6 PM Eastern Time, Monday to Friday. They can be reached by calling 1-800-654-1187
Customer: oh for God's sake. I don't want to call
Customer: and hold
Customer: i've tried using your so-called customer service before
Thomas Green: I understand what you are telling me, however, my role is to direct you to the best resource for your situation. The Customer Service Team will be best able to resolve your issue and they will be happy to assist you. You can contact them through the channels listed above.
Customer: I'll just cancel it through my credit card.
Customer: and review the product online, wherever I can
Customer: that would be a better use of my time
Customer: I almost didn;t buy due to prior bad customer service, but decided to do so based upon the 30 day guarantee
Thomas Green: I understand your concern however as I mentioned I above, my role is to direct you to the best resource for your situation. The Customer Service Team will be best able to resolve your issue and they will be happy to assist you. You can contact them through the channels listed above.
Customer: thanks for your help. they ought to change the box that says you can get help through chat, since it appears you probably only can help to sell
Customer: Is there anything you can do besides sell?
Thomas Green: As I mentioned above my role is to direct you to the best resource for your situation, I am only the operator.
Thomas Green: Our customer service department will be glad to assist you with your original inquiry
Customer: "I only work here?" Sorry to be an ass; I realize it's the company you work for, and not you, that I should complain about.
Thomas Green: Is there anything else I can help you with?
Customer: Apparently not, but thanks for asking
Thomas Green: Thank you for taking the time to chat with Nuance and have a great day!
Customer: i suppose you can pass on my disdain to your supervisor, for what that's worth