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Old Dec 5, 2012, 08:07 AM   #26
randy98mtu
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I'm surprised by so many negative store interactions. I've never had anything but good experiences at Apple stores. I'm sure there were getting bombarded last week and their patience was wearing thin for the same question over and over again. The store by me (Partridge Creek, Michigan) has gone out of their way more than once. When I bought my first iMac (24"), they came out with a quiet revision 3 days later. The store swapped it out and waived the restock fee "because it's the right thing to do." When they couldn't fix that machine a year later, they upgraded me to a 27". When my daughter through my iPhone 4 off my second story and the bumper cracked, the gave me a new one for free. I don't hesitate to go to that store. Guess it's just like Best Buy and anything else and it really varies from store to store and not so much a corporate philosophy. Might be a regional thing, as most of the Best Buy stores around here are pretty good as well.
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Old Dec 5, 2012, 08:11 AM   #27
comatose81
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I'm not sure how many of you work at jobs that are customer-facing, but when the same person calls 10 times, and then keeps showing up asking the same questions over and over again, it's hard not to be annoyed. You're doing the same thing that 500 other people are doing, asking the same questions they're asking, and doing it with the same lunatic edge.

Don't you think you'd be a little agitated?

They have no clue when stuff is coming in. That's pretty clear. So why keep pestering them?
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Old Dec 5, 2012, 08:44 AM   #28
jedolley
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Some Best Buy's have the 21.5" iMacs in store. Picked one up over the weekend to hold me over until my BTO 27" iMac arrives. I think Apple stores are great, but if you are looking for a non-config model, Best Buy may be a better option (more locations, reward zone points, and longer return period 30days/60days).
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Old Dec 5, 2012, 09:07 AM   #29
forty2j
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Quote:
Originally Posted by jedolley View Post
Some Best Buy's have the 21.5" iMacs in store. Picked one up over the weekend to hold me over until my BTO 27" iMac arrives. I think Apple stores are great, but if you are looking for a non-config model, Best Buy may be a better option (more locations, reward zone points, and longer return period 30days/60days).
I really want to use my triple points coupon on an iMac at Best Buy.. but alas, no BTO.
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