Apple Notifies iMac Owners of Expanded Seagate Hard Drive Recall - Page 6

1934hotrod · 07:32 PM

The external 1TB branded Iomega with a seagate ST31000528AS, was sold on the Apple web site. This thing had less then 50 hours and went belly up, click, click. Wonder if they will be taking these back as well.

brbrcoil · Feb 16, 2013, 01:44 PM

Quote:

Originally Posted by 1934hotrod

The external 1TB branded Iomega with a seagate ST31000528AS, was sold on the Apple web site. This thing had less then 50 hours and went belly up, click, click. Wonder if they will be taking these back as well.

I too was told by Apple.com my 21.5" IMac did not qualify for HD replacement. But I checked online and the HD (ST31000528AS) was in fact a SeaGate. Called Advisor and he looked it up and said my computer didn't qualify as it didn't have a seagate HD. I told him I thought his records were wrong and after he googled the same model # (the IMAC info screen didn't have the make - only model # which I believe is what has Apple screwed up) he forwarded me to his Sr. Advisor. Sr. Advisor said I was not eligible and I said all my research said this was the same hard drive being recalled and I gave him not only my info and findings, but also another case # (361827989) whom indicated the exact same issue and they then replaced his HD...

Needless to say, Sr. advisor called me back a few minutes later and said if my HD had a Revision # (Rev#) of "AP25" then it was the recalled hard drive and BINGO - it was. They are replacing my HD with a new one and my case # is 413087829 and I would guess thousands and thousands (if not millions) have been told by Apple (either when doing the online check or calling in) their iMac didn't qualify for the SeaGate 1T HD replacement - due solely to Apple not having correct info in their databases - when in fact they do.

So if you have this issue, call them and give them the two above case #'s and get your new HD!!!! Have to be turned in by April if my info is correct.

Good Luck!!

Be Persistent!!!

1934hotrod · Feb 17, 2013, 06:58 AM

Quote:

Originally Posted by brbrcoil

I too was told by Apple.com my 21.5" IMac did not qualify for HD replacement. But I checked online and the HD (ST31000528AS) was in fact a SeaGate. Called Advisor and he looked it up and said my computer didn't qualify as it didn't have a seagate HD. I told him I thought his records were wrong and after he googled the same model # (the IMAC info screen didn't have the make - only model # which I believe is what has Apple screwed up) he forwarded me to his Sr. Advisor. Sr. Advisor said I was not eligible and I said all my research said this was the same hard drive being recalled and I gave him not only my info and findings, but also another case # (361827989) whom indicated the exact same issue and they then replaced his HD...

Needless to say, Sr. advisor called me back a few minutes later and said if my HD had a Revision # (Rev#) of "AP25" then it was the recalled hard drive and BINGO - it was. They are replacing my HD with a new one and my case # is 413087829 and I would guess thousands and thousands (if not millions) have been told by Apple (either when doing the online check or calling in) their iMac didn't qualify for the SeaGate 1T HD replacement - due solely to Apple not having correct info in their databases - when in fact they do.

So if you have this issue, call them and give them the two above case #'s and get your new HD!!!! Have to be turned in by April if my info is correct.

Good Luck!!

Be Persistent!!!

That's good you got them to honor their own recall. The problem for me is that this drive in an external stand alone, that BTW was sold in their web store. I bought it there so as be sure if I had a problem, they being the seller would be responsible for the warranty.

Well, wrong and lesson learned never buy anything from the Apple store unless it is in an Apple box with Apple label. That is not a very good business practice but is a money maker, customer comes first WAFJ. But that's ok I am smarter for it and it only cost me a couple of bucks.

Greg

Willis · Apr 6, 2013, 05:29 AM

Apology for not replying to early posts back in October, I've been away.

Reading a few extra posts where people have affected drives but the checker says it is not covered, simply call AppleCare or go to your local store if nearby. They should provide coverage. NOTE: the program expires April 12 2013, or until your AppleCare expires, whichever provides more coverage.

Frankiefigz0961 · Apr 13, 2013, 12:46 PM

Only 1 TB hard drives ?

mund · Apr 14, 2013, 07:47 PM

Quote:

Originally Posted by Frankiefigz0961

Only 1 TB hard drives ?

Yes... as told to me at the Apple store.

mund · Apr 14, 2013, 08:14 PM

I took my iMac 27 Late 2009 1tb to the Apple store on Friday April 12, 2013 for the HDD replacement. I explained my fear not getting all my stuff back like it was. I had an earlier situation that forced me to format this drive and in using Time Machine was unsuccessful at restoring my information. The Apple store rep said.. hey, I got you signed in, there are 10 iMac's ahead of you for HDD replacements. Take your iMac home, get it figured out, I suggest looking into cloning your drive then. Just get the iMac back to us within 7 days and I will keep your new drive on the shelf waiting. I got a receipt stating customer to return, part on order, fee of $265.14 - Customer charge is $ 0.

This is cool of them to do, allowing me to get this figured out... last time I had an issue with this drive, it forced me to reformat, fresh install, Time Machine didn't do the job restoring my stuff. Maybe I didn't do it right, don't know.

I need to make this as simple as possible, I have a free'd up G drive mini firewire 800 external HDD waiting to make this happen. From what I hear the thing to do is to Clone my existing HDD that is to be replaced, making the Clone a Bootable drive. The How, Why, What to use, Then What to do with it to successfully use it and when is the part I have not had experience with... apologize for my ignorance here, never had this issue prior. But I do know that I do not want to install all the stuff and applications that I had to (again) after that fresh install last year. I want it simple... can someone offer assistance?

Point me in a step by step for place for directions.... I don't even know at what point or level to expect my iMac back from Apple in, what I mean is, how do I then use the Clone info.

rich1965boxer · May 2, 2013, 04:38 PM

Have been told that due to Apple not contacting me before 12th April, the repair that Apple determined was needed on my I Mac will not be done.They must have my e mail address, so why not contact me before repair expiry date. Is this so they hope you don't find out about it on an Apple support page http://www.apple.com/support/imac-harddrive/
My serial number matches the eligibility for the programme.My hard drives failed over a month ago, but only through searching using another computer did I know that it could have been repaired before it failed.WHY WAS I NOT CONTACTED !!!

Jan 29, 2013, 07:30 PM	#126
1934hotrod macrumors member Join Date: Jan 2013 Location: Woodstock	The external 1TB branded Iomega with a seagate ST31000528AS, was sold on the Apple web site. This thing had less then 50 hours and went belly up, click, click. Wonder if they will be taking these back as well. Last edited by 1934hotrod; Jan 29, 2013 at 07:32 PM. Reason: added drive type
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Apr 6, 2013, 05:29 AM	#129
Willis macrumors 68020 Join Date: Apr 2006 Location: What feels like the middle of nowhere	Apology for not replying to early posts back in October, I've been away. Reading a few extra posts where people have affected drives but the checker says it is not covered, simply call AppleCare or go to your local store if nearby. They should provide coverage. NOTE: the program expires April 12 2013, or until your AppleCare expires, whichever provides more coverage. __________________ MacMini 2.3GHz, 4GB Ram, 500GB iPhone 5 64GB iPad 16GB Wifi (4th Gen)
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Apr 14, 2013, 08:14 PM	#132
mund macrumors member Join Date: May 2012 Location: Great Lake State	Mine Is Going In... This Week! But Need Immediate Advice! I took my iMac 27 Late 2009 1tb to the Apple store on Friday April 12, 2013 for the HDD replacement. I explained my fear not getting all my stuff back like it was. I had an earlier situation that forced me to format this drive and in using Time Machine was unsuccessful at restoring my information. The Apple store rep said.. hey, I got you signed in, there are 10 iMac's ahead of you for HDD replacements. Take your iMac home, get it figured out, I suggest looking into cloning your drive then. Just get the iMac back to us within 7 days and I will keep your new drive on the shelf waiting. I got a receipt stating customer to return, part on order, fee of $265.14 - Customer charge is $ 0. This is cool of them to do, allowing me to get this figured out... last time I had an issue with this drive, it forced me to reformat, fresh install, Time Machine didn't do the job restoring my stuff. Maybe I didn't do it right, don't know. I need to make this as simple as possible, I have a free'd up G drive mini firewire 800 external HDD waiting to make this happen. From what I hear the thing to do is to Clone my existing HDD that is to be replaced, making the Clone a Bootable drive. The How, Why, What to use, Then What to do with it to successfully use it and when is the part I have not had experience with... apologize for my ignorance here, never had this issue prior. But I do know that I do not want to install all the stuff and applications that I had to (again) after that fresh install last year. I want it simple... can someone offer assistance? Point me in a step by step for place for directions.... I don't even know at what point or level to expect my iMac back from Apple in, what I mean is, how do I then use the Clone info.
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Apr 13, 2013, 12:46 PM	#130
Frankiefigz0961 macrumors newbie Join Date: Apr 2013 Location: Ny	Only 1 TB hard drives ?
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May 2, 2013, 04:38 PM	#133
rich1965boxer macrumors newbie Join Date: May 2013	Have been told that due to Apple not contacting me before 12th April, the repair that Apple determined was needed on my I Mac will not be done.They must have my e mail address, so why not contact me before repair expiry date. Is this so they hope you don't find out about it on an Apple support page http://www.apple.com/support/imac-harddrive/ My serial number matches the eligibility for the programme.My hard drives failed over a month ago, but only through searching using another computer did I know that it could have been repaired before it failed.WHY WAS I NOT CONTACTED !!!
	0