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Old Jun 26, 2013, 07:55 AM   #1
bsbeamer
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Stuck Boot Issue with GTX 680 (both Mac and Non-Mac Versions)

I have a Mac Pro 5,1 running OS X 10.8.4. Recently tried using a GTX 680 non-EFI (PC version) and was running into numerous issues after about a week of use where the machine would not boot. Decided to return the card and get the EVGA GTX 680 Mac Version (with EFI/boot screens). Went back to the stock 5770 card in the meantime and there's no issues at all.

Installed the GTX 680 Mac Version card last night, and as had the same exact issues as the PC version, but this time I could see what was happening... Machine was getting stuck at the grey Apple logo screen and the small rolling progress circle would "get stuck" right before it would load the log-in screen/desktop.

I'm fully able to boot into recovery mode, select partitions, and run utilities with both keyboard (usb) & mouse (bluetooth) functionality. I have repaired permissions on the boot drive, but no changes after. Tried booting with my HDD clone and the same thing happens.

Everything on the machine appears to be working. Swap in the stock 5770 card, everything works completely fine. Swap back the GTX 680 card, and it works fine the FIRST boot time only. After that, it gets stuck in this endless stuck on grey Apple screen.

Installed the NVIDIA 313.01.02f01 driver - http://www.nvidia.com/object/macosx-...01-driver.html and was working until shutdown/restart.

Called EVGA and they said to call the retailer I purchased the card from and are offering to RMA the card. The retailer says call EVGA. I'd take it into Apple, but since it's technically a 3rd party card, I'm sure my support will be quite limited.

The card appears to be "working" fine (as in outputting a display signal), and this looks like it's a driver or software related issue. Fairly sure this is not a defective card... have not run into this issue on any machines I've worked on recently with GTX cards.

Has anyone ever experienced this issue with a GTX 680 card? Any recommendations before I try reinstalling OS X 10.8.4?
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Old Jun 26, 2013, 08:23 AM   #2
tony3d
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Did you try doing a power reset, and zapping the Pram?
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Old Jun 26, 2013, 08:24 AM   #3
bsbeamer
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Quote:
Originally Posted by tony3d View Post
Did you try doing a power reset, and zapping the Pram?
Yes, numerous times with both boot and clone drive... same results.
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Old Jun 26, 2013, 08:27 AM   #4
tony3d
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Go into Preference, and trash the desktop pref's, finder, and system. I had the same problem once. After trashing the mentioned files, zap the Pram on the first reboot. This worked for me. You may as well repair permissions while your at it.

Last edited by tony3d; Jun 26, 2013 at 08:56 AM.
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Old Jun 26, 2013, 09:04 AM   #5
GP-SE
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with the card installed, try to download and install the combo 10.8.4 update, this overwrites some files, and may fix the issue.
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Old Jun 26, 2013, 06:08 PM   #6
chris.k
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I've had a similar problem a few times where the grey login screen is unresponsive (or so I thought). It's actually responding, but you can't see what you're typing.

I then did VNC/screen sharing from my MBP and brought up the login screen remotely. I was able to login properly from there.
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Old Jun 26, 2013, 06:27 PM   #7
bsbeamer
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Quote:
Originally Posted by tony3d View Post
Go into Preference, and trash the desktop pref's, finder, and system. I had the same problem once. After trashing the mentioned files, zap the Pram on the first reboot. This worked for me. You may as well repair permissions while your at it.
No luck with trashing preference files and PRAM reset. Also tried hooking drive up to another computer to rebuild directory structure (DiskWarrior) and verify everything. Still no luck. 5770 card is still booting 100% perfectly fine...

----------

Quote:
Originally Posted by GP-SE View Post
with the card installed, try to download and install the combo 10.8.4 update, this overwrites some files, and may fix the issue.
Can't even get the machine to boot with the GTX 680 card installed anymore. Doesn't look like this will be an option, unfortunately. May try to install the combo update with the 5770 card and then swap the GTX 680 - unlikely it'll work, but worth a shot.

----------

Quote:
Originally Posted by chris.k View Post
I've had a similar problem a few times where the grey login screen is unresponsive (or so I thought). It's actually responding, but you can't see what you're typing.

I then did VNC/screen sharing from my MBP and brought up the login screen remotely. I was able to login properly from there.
This is an EFI version card - the GTX 680 Mac Version. The official EVGA product. No screen problems, and see everything that's functioning at all times... the issue is the boot screen is hanging up - the circular progress "bar" is rotating and then freezing before logging in or showing the login screen.

I cannot access via VNC or Screen Sharing - the system is not getting past the boot freeze. Not even prompted to select user name or guest, so unlikely it's a bad user account either.

------------------

Currently attempting a clean install of OS X 10.8.4 on an erased and repurposed "spare" drive (transferred a lot of stuff off of it last minute). Will see if this can at least get booting. Really would like to avoid reinstalling all software and "setting up" all over again, especially since the 5770 card is working 100% fine on this machine...
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Old Jun 26, 2013, 06:50 PM   #8
MacVidCards
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Do you have any other Mac OSX installs that could be tried as boot disk?

A MBP in target mode via firewire or even a SATA drive via USB.

Then if problem persists with completely different OS install, you know it is hardware.

Does your card show all 16 lanes showing up at PCIE 5.0 ?

If fewer than 16 lanes show up, there may be a bad connector in PCIE slot or trace.
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Old Jun 26, 2013, 07:14 PM   #9
bsbeamer
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Quote:
Originally Posted by MacVidCards View Post
Do you have any other Mac OSX installs that could be tried as boot disk?

A MBP in target mode via firewire or even a SATA drive via USB.

Then if problem persists with completely different OS install, you know it is hardware.

Does your card show all 16 lanes showing up at PCIE 5.0 ?

If fewer than 16 lanes show up, there may be a bad connector in PCIE slot or trace.

Didn't have a spare OS X installed drive that I could use, and didn't want to mess with the MBP's system drive right now... (at least this is working!)

Just finished a clean install of 10.8.4 - fresh download this AM, installed via USB stick created via Disk Utility. Installed on a completely erased and reformatted/partitioned drive with the GTX 680 Mac Version installed. Install worked flawlessly. Machine is running "barebones" OS X 10.8.4 completely fine. No issues with basic functionality at all.

Did not perform any data migration. Not sure if I will, even if I need to resort to using this clean installed drive.

No further drivers or updates have been installed yet, but via system information (version 10.8.1) card is showing as:

NVIDIA GeForce GTX 680
Type - Display Controller
Driver Installed - YES
Slot - Slot 1

NVIDIA GeForce GTX 680
NVDA,Parent
Driver Installed - No
Slot - Slot 1

In additional info, showing link width as x16 and 5.0 GT/s.

So card completely appears to be working, as I originally suspected. Display outputs were functioning 100% previously, but booting was creating the issue. It would not get to the "login" screen and appeared to be freezing immediately before that quick "flash" where the circle progress bar disappears (with the Apple logo remaining) and then the login screen appears.

Have shutdown, waited, and restarted this machine four times so far with the fresh install. Each time it's worked fine and functions as it should. So it's likely a software or driver issue on the original install... will likely try to troubleshoot it some more before giving up on it and moving to setting up this fresh install.

Last edited by bsbeamer; Jun 26, 2013 at 07:20 PM.
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Old Jun 26, 2013, 08:39 PM   #10
bsbeamer
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Update: Apple Care phone support was basically stumped. Asked which graphics card this was numerous times and needed to give them the P/N number before they believed it was a "Made for Mac" card.

They were tossing the problem around to a lot of people with numerous suggestions that have already been tried - reset PRAM (does nothing), verify disk permissions (no errors), and safe boot (which fails and locks up). Then was given a higher level support person who basically said to perform a fresh/clean install (which has already been done, and works).

At the point in which the lockup occurs, Apple support seems think the issue is a failed or corrupted boot-loader. (Thought that was only for hacked installs on non-supported machines?!) Suggested to perform a re-install of OS X on top of the drive with the issue using the 10.8.4 USB drive installer I created earlier (or through the 10.8 recovery partition and update download, but that would take 1.5 hrs+).

Performing the reinstall now with fingers crossed.

If it fails, I'll resort back to the fresh/clean install version and will attempt to use the migration manager. (I'd love to avoid re-installing software and plugins!)

Then if that fails, or creates the same issues, I'll go back to a fresh/clean install and setup from scratch.
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Old Jun 26, 2013, 09:59 PM   #11
Dr. Stealth
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Quote:
Originally Posted by bsbeamer View Post
Suggested to perform a re-install of OS X on top of the drive with the issue

That is exactly what I would have suggested. And I'll bet it works !

A re-install actually does a clean install but keeps your files and settings....

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Old Jun 26, 2013, 11:59 PM   #12
666sheep
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Try verbose mode to see what it tries to load when it hangs.
My presumption: something wrong with Nvidia drivers, especially if 5770 works.
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Old Jun 27, 2013, 06:47 AM   #13
bsbeamer
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The re-install of 10.8.4 on top of the troubled drive appears to be working! Had to uninstall the NVIDIA driver and reinstall it - system was saying the driver/software was incompatible, despite being 10.8.4. (Guessing that one of the files that NVIDIA writes during the install was overwritten by the 10.8.4 re-install.) Have restarted machine several times and has been operating as usual it seems.

Will test and put through paces later tonight when I get a chance. Plan on holding onto the less than 10GB clean 10.8.4 system install that was working - will clone to a small partition, just in case.

Thanks for the help and feedback - will update with any further info.
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Old Jun 27, 2013, 08:02 AM   #14
bsbeamer
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Originally Posted by Dr. Stealth View Post
That is exactly what I would have suggested. And I'll bet it works !

A re-install actually does a clean install but keeps your files and settings....

Never had to try and never had a reason to try until now, but it was a welcome change from the overwrite everything approach of previous OS versions. I'm guessing this is a feature new(er) to Mountain Lion? Was never available for the 10.5.x and 10.6.x installs on several of the Mac Pro's I've worked on previously.
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Old Jun 27, 2013, 09:06 AM   #15
netkas
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I've noticed my efied gtx680 would stuck macpro on boot if there is no display connected to the card
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Old Jun 27, 2013, 06:44 PM   #16
bsbeamer
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I've noticed my efied gtx680 would stuck macpro on boot if there is no display connected to the card
Had a display connected and was getting a live output signal the entire time. Was actively able to see the boot, select boot drives when holding option, etc. Issue came down to an issue with OSX and the boot itself - likely a bad bootloader that was either corrupted or failed for some reason. The issue did not present itself with the stock 5770 card at all.
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