I emailed customer service and quickly got a reply on how to fix this. If you have switched devises, the UDID # is different and that is what they go by. So I just had to email them the UDID # from my iphone 4 along with a screenshot of my original purchase and they will fix it.
Here's what the email says:
Here's what the email says:
I've lost unlimited tagging on my Apple device...
This has occurred as you have changed handsets. Our database recognises users by their device UDID – this is the bespoke identifier for all Apple devices. As you have exchanged/upgraded your handset, your new UDID is seen as a new user by our database.
Are you able to provide a screen shot/email receipt of your iTunes account showing when you originally installed Shazam? We can then arrange for you to be granted unlimited functionality once again. There is a ‘Transaction History’ area within iTunes that will display this information.
Could you also forward your UDID please?
Please enclose all of the requested information in a reply to this message.